I've purchased Tier 4 and am reviewing all the options available. So far I'm liking what I'm seeing =) What I can't figure out is the Health Check. It shows 0% for any location I select. I don't see any documentation or information on this option. Is this a coming soon item? If so, would be great to have some kind of notification within that setting to reduce confusion. Please advise. Thank you! Katie Zech
A: Hi Katie! I'm glad you like the app so far. The health check feature should work just fine. Could you please reach out with your account details to support@ratingcaptain.com? I'm sure we will be able to review your case and help. Thanks!
Q: Why do customers receive promotional emails from you?
We purchased your white label plan with the clear expectation that clients would not be contacted directly by your platform. However, after connecting client Google accounts, they received promotional emails from your brand. This breaks the core purpose of a white label agreement and damages the trust we’ve built with our clients.
We demand you immediately:
Stop contacting clients acquired through white label use;
Delete any marketing messages already sent to their emails;
Explain how this breach occurred and your data handling policies.
This behavior misuses our business relationship to promote your own brand and is unacceptable. Please respond within 7 days or we may escalate this further.
just happened to me too, on a Tier 5, I onboarded a gmail account to sync the locations and that email (of the client) received an email "Welcome to Rating Captain Local – Your Free Supernova Trial Awaits!". I'll wait before leaving a review about this, it's not ok
Q: I’m very interested in purchasing License Tier 4 ($419) for managing Google Business Profiles for my clients.
Before finalizing the purchase, I have a few questions about future upgrades:
If I purchase Tier 4 now, can I upgrade later to Tier 5 (unlimited locations / 1,000 keywords)?
What is the cost difference or upgrade fee from Tier 4 to Tier 5?
Will I keep all the data, client accounts, and history from my Tier 4 account when I upgrade to Tier 5?
Is there a time limit or condition to upgrade (e.g., within 30 days)?
If I track the same keyword in 3 locations, does it count as 3 keywords?
Are keyword limits shared across all locations?
Can I delete and replace keywords as clients change?
A: Thanks for your interest in Rating Captain! 🙌 All the information you're asking for — including keyword tracking rules, upgrade policies, and pricing — can be found in detail in our Knowledge Base and on AppSumo deal.
👉 https://help.ratingcaptain.com/
If anything remains unclear after reviewing, feel free to reach out to us at support@ratingcaptain.com — we’ll be happy to assist!
Hi to be honnest i had also the same question but i couldnt find it in the sea of FAQ in the page you shared. 1) Is there a time limit or condition to upgrade (e.g., within 30 days)? 2) If i need to upgrade from tier 3 to T4 will i have to pay only the difference? 3) Will the data and the account not deleted after i do the upgrade?
Thank you
Q: my plan is activated but i am not able use this, because i was already having a profile on local rank tracking
A: Thanks for reaching out! Could you please clarify your question a bit more? If it's a technical issue or something related to accessing features, feel free to send a message directly to our support team at support@ratingcaptain.com.
However, if the issue is related to your plan purchase via AppSumo, we recommend contacting AppSumo support directly, as they handle plan-related matters on their side.
Q: rating
Can I learn Google profile ranking in License Tier 2 package?
Share Local Rank Tracker
Q: Health Check not active?
I've purchased Tier 4 and am reviewing all the options available. So far I'm liking what I'm seeing =) What I can't figure out is the Health Check. It shows 0% for any location I select. I don't see any documentation or information on this option. Is this a coming soon item? If so, would be great to have some kind of notification within that setting to reduce confusion.
Please advise.
Thank you!
Katie Zech
Mateusz_RatingCaptain
Jun 26, 2025A: Hi Katie! I'm glad you like the app so far. The health check feature should work just fine. Could you please reach out with your account details to support@ratingcaptain.com? I'm sure we will be able to review your case and help. Thanks!
Share Local Rank Tracker
Q: Why do customers receive promotional emails from you?
We purchased your white label plan with the clear expectation that clients would not be contacted directly by your platform. However, after connecting client Google accounts, they received promotional emails from your brand. This breaks the core purpose of a white label agreement and damages the trust we’ve built with our clients.
We demand you immediately:
Stop contacting clients acquired through white label use;
Delete any marketing messages already sent to their emails;
Explain how this breach occurred and your data handling policies.
This behavior misuses our business relationship to promote your own brand and is unacceptable. Please respond within 7 days or we may escalate this further.
PawelBurda
Jun 20, 2025A: Please send the exact email addresses of the affected clients to our support team at support@ratingcaptain.com.
We'll immediately cross-check them against our system to ensure full compliance and transparency.
Share Local Rank Tracker
Verified purchaser
just happened to me too, on a Tier 5, I onboarded a gmail account to sync the locations and that email (of the client) received an email "Welcome to Rating Captain Local – Your Free Supernova Trial Awaits!". I'll wait before leaving a review about this, it's not ok
Q: I’m very interested in purchasing License Tier 4 ($419) for managing Google Business Profiles for my clients.
Before finalizing the purchase, I have a few questions about future upgrades:
If I purchase Tier 4 now, can I upgrade later to Tier 5 (unlimited locations / 1,000 keywords)?
What is the cost difference or upgrade fee from Tier 4 to Tier 5?
Will I keep all the data, client accounts, and history from my Tier 4 account when I upgrade to Tier 5?
Is there a time limit or condition to upgrade (e.g., within 30 days)?
If I track the same keyword in 3 locations, does it count as 3 keywords?
Are keyword limits shared across all locations?
Can I delete and replace keywords as clients change?
Can I buy more keywords later? What’s the cost?
PawelBurda
Jun 18, 2025A: Thanks for your interest in Rating Captain! 🙌
All the information you're asking for — including keyword tracking rules, upgrade policies, and pricing — can be found in detail in our Knowledge Base and on AppSumo deal.
👉 https://help.ratingcaptain.com/
If anything remains unclear after reviewing, feel free to reach out to us at support@ratingcaptain.com — we’ll be happy to assist!
Share Local Rank Tracker
Hi to be honnest i had also the same question but i couldnt find it in the sea of FAQ in the page you shared.
1) Is there a time limit or condition to upgrade (e.g., within 30 days)?
2) If i need to upgrade from tier 3 to T4 will i have to pay only the difference?
3) Will the data and the account not deleted after i do the upgrade?
Thank you
Q: my plan is activated but i am not able use this, because i was already having a profile on local rank tracking
PawelBurda
Jun 18, 2025A: Thanks for reaching out! Could you please clarify your question a bit more? If it's a technical issue or something related to accessing features, feel free to send a message directly to our support team at support@ratingcaptain.com.
However, if the issue is related to your plan purchase via AppSumo, we recommend contacting AppSumo support directly, as they handle plan-related matters on their side.
Looking forward to helping you get this sorted!
Share Local Rank Tracker