I've purchased Tier 4 and am reviewing all the options available. So far I'm liking what I'm seeing =) What I can't figure out is the Health Check. It shows 0% for any location I select. I don't see any documentation or information on this option. Is this a coming soon item? If so, would be great to have some kind of notification within that setting to reduce confusion. Please advise. Thank you! Katie Zech
Q: Why do customers receive promotional emails from you?
We purchased your white label plan with the clear expectation that clients would not be contacted directly by your platform. However, after connecting client Google accounts, they received promotional emails from your brand. This breaks the core purpose of a white label agreement and damages the trust we’ve built with our clients.
We demand you immediately:
Stop contacting clients acquired through white label use;
Delete any marketing messages already sent to their emails;
Explain how this breach occurred and your data handling policies.
This behavior misuses our business relationship to promote your own brand and is unacceptable. Please respond within 7 days or we may escalate this further.
A: Thanks for your interest in Rating Captain! 🙌 All the information you're asking for — including keyword tracking rules, upgrade policies, and pricing — can be found in detail in our Knowledge Base and on AppSumo deal.
👉 https://help.ratingcaptain.com/
If anything remains unclear after reviewing, feel free to reach out to us at support@ratingcaptain.com — we’ll be happy to assist!
A: Thanks for reaching out! Could you please clarify your question a bit more? If it's a technical issue or something related to accessing features, feel free to send a message directly to our support team at support@ratingcaptain.com.
However, if the issue is related to your plan purchase via AppSumo, we recommend contacting AppSumo support directly, as they handle plan-related matters on their side.
A: Yes — you can add a new keyword with a different area, or select a non-standard area if needed. However, it's not possible to edit an existing keyword/location, because we store a daily history of positions and changing it would disrupt the results and data consistency.
Q: Health Check not active?
I've purchased Tier 4 and am reviewing all the options available. So far I'm liking what I'm seeing =) What I can't figure out is the Health Check. It shows 0% for any location I select. I don't see any documentation or information on this option. Is this a coming soon item? If so, would be great to have some kind of notification within that setting to reduce confusion.
Please advise.
Thank you!
Katie Zech
Share Local Rank Tracker
Q: Why do customers receive promotional emails from you?
We purchased your white label plan with the clear expectation that clients would not be contacted directly by your platform. However, after connecting client Google accounts, they received promotional emails from your brand. This breaks the core purpose of a white label agreement and damages the trust we’ve built with our clients.
We demand you immediately:
Stop contacting clients acquired through white label use;
Delete any marketing messages already sent to their emails;
Explain how this breach occurred and your data handling policies.
This behavior misuses our business relationship to promote your own brand and is unacceptable. Please respond within 7 days or we may escalate this further.
PawelBurda
Jun 20, 2025A: Please send the exact email addresses of the affected clients to our support team at support@ratingcaptain.com.
We'll immediately cross-check them against our system to ensure full compliance and transparency.
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Q: I’m very interested in purchasing License Tier 4 ($419) for managing Google Business Profiles for my clients.
Before finalizing the purchase, I have a few questions about future upgrades:
If I purchase Tier 4 now, can I upgrade later to Tier 5 (unlimited locations / 1,000 keywords)?
What is the cost difference or upgrade fee from Tier 4 to Tier 5?
Will I keep all the data, client accounts, and history from my Tier 4 account when I upgrade to Tier 5?
Is there a time limit or condition to upgrade (e.g., within 30 days)?
If I track the same keyword in 3 locations, does it count as 3 keywords?
Are keyword limits shared across all locations?
Can I delete and replace keywords as clients change?
Can I buy more keywords later? What’s the cost?
PawelBurda
Jun 18, 2025A: Thanks for your interest in Rating Captain! 🙌
All the information you're asking for — including keyword tracking rules, upgrade policies, and pricing — can be found in detail in our Knowledge Base and on AppSumo deal.
👉 https://help.ratingcaptain.com/
If anything remains unclear after reviewing, feel free to reach out to us at support@ratingcaptain.com — we’ll be happy to assist!
Share Local Rank Tracker
Q: my plan is activated but i am not able use this, because i was already having a profile on local rank tracking
PawelBurda
Jun 18, 2025A: Thanks for reaching out! Could you please clarify your question a bit more? If it's a technical issue or something related to accessing features, feel free to send a message directly to our support team at support@ratingcaptain.com.
However, if the issue is related to your plan purchase via AppSumo, we recommend contacting AppSumo support directly, as they handle plan-related matters on their side.
Looking forward to helping you get this sorted!
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Q: Can you change the location?
Is changing the location after setup possible? Like let's say i dont need to track anymore 1 location and I want to replace it with other location.
PawelBurda
Jun 11, 2025A: Yes — you can add a new keyword with a different area, or select a non-standard area if needed.
However, it's not possible to edit an existing keyword/location, because we store a daily history of positions and changing it would disrupt the results and data consistency.
Share Local Rank Tracker