eniston Knowledge Bases Questions

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Q: Just for clarity (as your purpose - clean, simple, dedicated, no fluff, fits well with my scenario) - I have ...

a number of PDF and other file types already, that I share via One Drive but this looks much more professional for clients to access my articles (course -related handouts). So if I add a file attachment to an article, is the file hosted by you, or is it a link to my one-drive or google docs? If by you - is there a limit? And I'm asuming video files need to be hosted elsewhere, eg you tube or vimeo.

ANTAR77287May 24, 2023
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Founder Team
andreas_ivymayhem

andreas_ivymayhem

May 14, 2024

A: Files (image uploads via RTE and attachments etc) are generally hosted on our side, yes. We do not have any limit in place, upload as much as you need. But we currently do not offer video uploads. Those are generally hosted elsewhere and are embedded via iframe into articles.

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Q: Is the attachment of files now sorted and can users download my attachments (I want them to).

Not a deal breaker, but can I set some attachements as non-downloadable?

ANTAR77287May 24, 2023
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Founder Team
andreas_ivymayhem

andreas_ivymayhem

May 14, 2024

A: Hello harrymarble,

The attachments for articles can be manually sorted in the backend, yes. The files are by default downloadable, there is no way to disable downloads of attached files. You would have to remove the file from the attachments.

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Q: Good morning friend.

My need is to use it with an internal team. Is it possible to restrict access to those who are logged in?

I have 25 employees, is it possible for all of them to use it?

Is the knowledge base unique or can I have multiple bases with different domains?

Waldemar_RamosPLUSMay 19, 2023
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Founder Team
andreas_ivymayhem

andreas_ivymayhem

May 15, 2024

A: Hello waldemar_Ramos,

You can use eniston with as many employees as you want. We currently offer restriction via a global password or via IP address.

There is no frontend authentication on a user-level in place yet. This is something we will add later this year. Then you can, optionally, set a workspace to "private" and only allow users of your team to log in with their credentials.

Also, each workspace / knowledge base can have a different (custom) domain.

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Q: Hi, Does this have any integration with Google Docs?

I have my KB there and I'd like to import AND export if needed.
I'm still testing different KB platforms and it would be a huge pain to not be able to export if we need to.
Thanks

PromauMay 11, 2023
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Founder Team
andreas_ivymayhem

andreas_ivymayhem

May 15, 2024

A: Hello Promau,

There is no direct integration with Google Docs yet. You can export articles from eniston already. But we are soon implementing a better solution for this and will also work in the importer. This will then allow you to import CSV and Excel files.

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Q: I am having issues seeing any of the workspaces on the frontend.

I only get a 404 or 500 error. Even when using the default subdomain or trying to view from the frontend button on the articles

Please help

TechAdictMay 1, 2023
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Founder Team
andreas_ivymayhem

andreas_ivymayhem

May 14, 2024

A: This issue has been resolved via email. If you still have issues, please get in touch again: https://help.eniston.io/faq/how-can-i-contact-you-directly

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Q: pls stop daily spam again and again - Eniston

vipPLUSApr 21, 2023
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Founder Team
andreas_ivymayhem

andreas_ivymayhem

May 15, 2024

A: What daily spam? We haven't send any newsletter in a while. If you get system notifications, then you either activated notifications when someone leaves feedback for your articles, or your custom domain is not set up correctly anymore.

Please get in touch so we can figure out why you are getting emails you don't want: https://help.eniston.io/faq/how-can-i-contact-you-directly

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Q: How difficult will it be for me to relocate this site with eniston: https://ionicframework.

com/docs

Possible?

sumolotusMar 29, 2023
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Founder Team
andreas_ivymayhem

andreas_ivymayhem

May 15, 2024

A: Hi there,

This is partly possible with eniston. We currently do not have an option for our "Docs" theme to have multiple versions of a workspace (e.g. v7, v6 etc). Also, the home page is nothing we support right now. Specifically, the mobile frame (custom html) and those 4 boxes ("Installation Guide", "UI Components" etc.).

There is also no "Next" link for our "Docs" theme. But we are planning to add a few options to the themes that can be toggled. We got quite a few more specific requests regarding the themes already and we will come up with something soon.

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Q: Any demo video?

rodmellstoPLUSMar 27, 2023
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Founder Team
andreas_ivymayhem

andreas_ivymayhem

May 15, 2024

A: Not exactly, but we have a few how-to videos that show a few things: https://help.eniston.io/how-to-1

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Q: Can I embed an iframe in here?

Also a pdf upload?

Mega17101Mar 20, 2023
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Founder Team
andreas_ivymayhem

andreas_ivymayhem

May 15, 2024

A: Hello there,

Yes, you can embed iframes and also upload PDF documents to articles.

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Q: In your KB, it reads, "There are currently two themes available: "Default" and "Documentation".

The documentation theme is the one you are currently looking at."

But I don't see any difference between them other than one is purple and one is green.

1) Are there other differences between the two?
2) Are there other themes planned?
3) How easy is it to customize the layout, colors, etc.?
4) Are there any example customer KBs using eniston that you can share?

sumolotusMar 19, 2023
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Founder Team
andreas_ivymayhem

andreas_ivymayhem

May 15, 2024

A: Hi there,

That was a mistake on our part, apologies. The theme for our own help center was set to the default one a while ago, but is now reversed to the "Docs" theme. Have another look, please.

We will probably add one or two more themes this year, yes. Other than that, we will improve the current themes as well. You are not able to make any significant layout changes within your dashboard. You can change the colors, logo etc, but not the overall layout. You can add your own CSS though, so there you could change the layout slightly if you know how to.

We have not finished our demo workspaces yet, but will do that soon to give a few examples.

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Q: Hi, how does the password protection work?

We have a website , does this integrate with it or will client have to register for the help page and create a new password?

Thanks

sumoling14Oct 18, 2022
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Founder Team
andreas_ivymayhem

andreas_ivymayhem

May 14, 2024

A: Hi there,

You can set a password in the backend, either for the whole workspace or just for single categories. Then you will have to give your client the password.

There is no frontend authorisation in a sign up / log in way.

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Q: Simple yet robust platform.

My question is can the readers of help document comment / ask questions on the topic of the help document? I intend to use this as support material for the students of our school. Students should read and post the comment and then discuss among themselves in the comment thread. Any possibility as such?

PotionsTeacherOct 28, 2022
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Founder Team
andreas_ivymayhem

andreas_ivymayhem

May 14, 2024

A: Hi there,

Comments like you described them, are not possible yet. Currently, you may enable "Article feedback", so people can rate an article and also leave a comment. But that comment is not public and only visible in the admin area.

You have an interesting use-case though. Might be something we will implement in a future update.

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Q: Hey team, for how long will this deal be live?

Also, where is your roadmap?

Karla09587PLUSMar 15, 2023
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Founder Team
andreas_ivymayhem

andreas_ivymayhem

May 15, 2024

A: Hello Karla,

We have no immediate plans to remove the deal here on AppSumo.

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Q: Hello team eniston, I have a doubt.

We have many PDF tutorials like KB, is it possible embedded that PDF files like articles?

14d003b5e74865575a1b9bdba9ba850f5c2f497bMar 11, 2023
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Founder Team
andreas_ivymayhem

andreas_ivymayhem

May 14, 2024

A: Hi there,

I'm not entirely sure what you use-case is, but right now it is only possible to either link to PDF files, add them as "attachment" to your articles, or embed them via iframe (hosted elsewhere). A self-hosted file storage is coming soon, though.

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Q: Hi, have some tech questions that due to the nature of the business must be asked privately.

What´s the best email to reach you on for answers?

info6471PLUSMar 13, 2023
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Founder Team
andreas_ivymayhem

andreas_ivymayhem

May 15, 2024

A: Hi there,

You can find some ways to get in touch at https://help.eniston.io/faq/how-can-i-contact-you-directly

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Q: Hi your product looks quite interesting.

I just want to be sure I understand all funcionalities before making a decision.

1 - I understand I can have up to 8 different domain names pointing to 8 different Knowledge Bases/Workspaces and each of them would have their own set of users that can be editors of 1 or 2 but not all the other KB´s?

2 - Can I have specific contributors with different levels on each KB? For example a person is able to suggest articles but only upon review they can be automatically published. Or a person has editor permissions and can publish whatever they write?

3 - I understand you support unlimited articles and unlimited users. Does this mean that we can implement a registration system for each KB on each domain independent from one another?

4 - In relation to KB Articles that need to hold videos for example for explaining things, what are the storage restrictions/limitations?

5 - Do you offer friendly export capabilities so we can backup all content from all our KB´s respecting the format, etc.?

6 - Do you have a comment system, ranking of articles, etc.?

Thanks a lot for your clarifications 😉

FernandoSPLUSMar 2, 2023
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Founder Team
andreas_ivymayhem

andreas_ivymayhem

May 15, 2024

A: Hi there,

1) Correct, each workspace has a separate team and can have a separate domain / url.

2) Partly. There are permissions / roles, but not as thorough as you write. You can see the permissions at https://help.eniston.io/settings/team

3) No. There is no registration that you set up. You can only invite users to collaborate with you in a team. But that is for the backend only. The frontend has no user authentication (email / password) in place.

4) Right now, you can only add external videos. Images and other assets like PDFs are hosted with us, without limitation.

5) We currently only support XML export per article. But a more complete export will be added this year.

6) No. Although comments were requested and that may be something we will integrate at some point.

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Q: Do you have a view only option for users, so I could invite clients who I don't want to have edit capabilities?

joe866Feb 7, 2023
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Founder Team
andreas_ivymayhem

andreas_ivymayhem

May 14, 2024

A: Hi there,

I am not really sure what the use-case would be, but why don‘t you just direct your clients to the frontend of your workspace? Just like umcsom suggested.

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Q: Whether it will support chinese

yuanjun0203Feb 5, 2023
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Founder Team
andreas_ivymayhem

andreas_ivymayhem

May 15, 2024

A: Hi there,

You should be able to use Chinese characters already. We shipped support for that last year.

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Q: Is there whitelabel/custom domain per knowledge base or per account?

I.e. can I have eight different knowledge bases each with a custom domain and branding under one account or do I need to have an account for each custom domain and branded knowledge base that I want?

Use case: I have several clients for home I am building brand standards that will be customer-facing. I need those standards to reflect the branding and domain of each of those customers. I planned on using docusaurus because I can do whatever I like with that tool, however if I can skip all of the technology stack (hosting, SSL, updates, etc.) I would love it.

JustFeb 2, 2023
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Founder Team
andreas_ivymayhem

andreas_ivymayhem

May 15, 2024

A: Hi there,

Just like makemesolutions wrote, workspaces are separate from each other and thus have their own domain or custom domain.

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Q: what does 8 Knowledge Bases means,what is the difference between workspace?Can I buy two for 16 knowledge?

yuanjun0203Feb 5, 2023
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Founder Team
andreas_ivymayhem

andreas_ivymayhem

May 15, 2024

A: Hi there,

8 knowledge bases mean you can have 8 workspaces. It‘s essentially the same.

We currently do not support code stacking to get more workspaces.

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