4.8
Taco ratings
MetaSurvey is highly regarded for its "Tinder-like surveys" and exclusive features, offering a slick interface, ease of use, and high engagement on mobile. The software is well thought out and provides top-notch customer support. However, some users have expressed concerns about additional fees for certain features, such as Google Sheets integration, and limited free options for organizing the dashboard. Despite these minor drawbacks, with an overall product rating of 4.8 and a 60-day money-back guarantee, it's worth giving MetaSurvey a try for those in need of an engaging survey tool.
AI-powered summary of customer reviews
Verified purchaser
AWESOME ! 6 TACOS 🌮 ⭐️ 🌮 ⭐️🌮 ⭐️🌮 ⭐️🌮 ⭐️🌮
I love this! My customers love this! high open rates and retention, can't wait to try it on my website, on Social, and maybe to my best customers on SMS giving them a choice to choose a promotion they like. I'm going to have some fun with this -
GREAT JOB!!!!!
KirillTereshchenko
Oct 18, 2024Hi Debbie,
Thanks for your excellent review 🫶
Verified purchaser
Great software but...
Pros - This product is so slick on mobile
Cons - I really want to love the software, but
The developers choose to gate tiny QOL features behind a second monthly paywall so early in development it makes this product feel like a cash grab rather than something built to provide value to customers.
You get webhooks, but Google Sheets is a monthly fee, so customers have the small hassle to set up webhooks or pay $15 monthly?
The Folders to organise the dashboard you get 1 free? really 1?
If you want to get LTD customers to pay monthly in the future make it a value-add
AI result analysis
AI quiz generation
CRM integration to build targeted questions and branching logic based on customer purchase history.
Not tiny QOL features
KirillTereshchenko
May 29, 2024Hi there,
Thank you for your feedback!
I understand your concerns about the costs for some features. Some features, like folders, are offered in limited numbers to let you try them out. Many features have alternative methods, like webhooks or Pabbly, which you can set up for free to integrate with Google Sheets. I have a guide on this, so feel free to message me in the app chat if you need it....
Verified purchaser
Love this software
Pros: Very slick interface. Easy to setup any survey. Survey's are best in mobile, but works great on a desktop too. I have ended up using more than I expected and can't think of any bugs, so it's well thought out. Customer support is top notch.
Cons: Only real con I can think is most of the updates that have been rolled out require a additional subscription. However, if you are a power user, probably worth it. I, however, am not sadly.
Summary: Great product & worth the investment. Highly recommended.
KirillTereshchenko
May 22, 2024Hi Dean,
Thank you for your great review! 🫶
I'm glad you love MetaSurvey. I'll keep working to make it even better!
Verified purchaser
Excellent survey tool
5 Tasty Tacos!!
I purchased this with doing a few simple surveys in mind.
My daughter is starting a Garden Consulting business and asked if I could create a fact finding survey. I took a look at what another person did, and MetaSurvey allowed me to take things 10 steps forward!
I ended up with 35 questions, which may sound like a lot, but the swipe right/left, multiple choice and conditional logic make the survey custom to each user.
For example. If I ask a question about a raised garden beds, they can say no to a huge setup, skipping 5 photos. The conditional logic lands them on the next group of photos to say yes/no to. Nice! She knows exactly what the customer likes, and the budget!
MetaSurvey creates a real quality survey. You have several choices on how to display it. I chose a small button at the top of he page that engages a popup. At the end of her survey, I send the person to book a 15 minute call.
Cons: I was a little disappointed that I had to pay $15 a month for Google sheets integration. That was offset by the fact that they DO provide Webhooks. It took me about 10 minutes to setup the google sheet with webhooks and take the survey! Boom, I'm a happy camper now.
If you are a teacher looking to do a quick quiz, set up a formula on the last cell of your sheet to grade and assign a number and a letter grade!
Note: the time format the survey is sent over is in ISO 8601 (e.g., 2024-04-02T18:24:27.000Z). If the time the survey taken is important, google "ISO-8601 String to Date in Google Sheets cell" and you will get a starting point for a long calculation to convert it.
KirillTereshchenko
May 9, 2024Hi Jeff,
Thank you so much for sharing your experience with MetaSurvey!
It's great to hear MetaSurvey helped you with your daughter's Garden Consulting business. Despite a small hiccup with Google Sheets integration, you found a workaround with Webhooks, which is awesome 👍 Your tip about grading quizzes is helpful too. Thanks for sharing!
Verified purchaser
🚀 Wonderful and quick solution to requests.
It's easy, it's clean, very intuitive, it serves quickly... Am I in heaven?
These are suggestions for further improvement.
- Being able to preset the country or countries, when requesting the phone, without having to choose all the flags.
- A faithful User who, when asking for the person's name, will henceforth address him/her with his/her name.
- That there be the option that, when translating the fields, it is universal or that you have the option of using the general or customizing, so as not to have to translate each form.
Thank you and there are 5 tacos.
KirillTereshchenko
May 9, 2024Thank you for the great review and suggestions! 🫶 Your suggestions are greatly appreciated. We'll certainly take them into consideration for future updates. Some of them are already on the Roadmap: feedback.getmetasurvey.com