mevo: all-in-one chatbot solution Questions

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Q: Clarification on number of sites.

I have 3 codes, how many different sites can I create chatbots for? I was a little confused by your explanation in the description.

asakhaiPLUSDec 24, 2024
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Founder Team
frknbasaran

frknbasaran

Dec 24, 2024

A: There is no limit to the websites you can use your chatbots for. Probably, the "custom domain" term causes this confusion; it's only for the use case if you want to use your chatbots as a standalone web page and link a custom domain to the chatbot URL.

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Q: Training Failed

Hello,

I sent an email to hi@usemevo.com two days ago but haven’t received a response yet. I’ve also tried the Mevo chatbot and encountered a few issues:

I used the training method by uploading a PDF file of the Company and Product Profile. However, the chatbot still couldn’t answer questions related to the content of the file. It seems like the AI didn’t acquire any information, even though its status is marked as “trained.”

Strangely, when I checked back in the training-files menu, the uploaded PDF file wasn’t there. But when I checked the Training Character Limit, it had significantly decreased. In other words, the character limit has been reduced because of the file I uploaded earlier.

Could you please help me with a solution for this issue?

AndiMicroPLUSDec 24, 2024
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Founder Team
frknbasaran

frknbasaran

Dec 24, 2024

A: Hello,

First, I'm sorry for your experience; sometimes, the support queue may extend to a few days, and we're working on a solution for this case to optimize our support pipeline.

I'll personally check your email now and answer as soon as possible.

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Q: Notion tables

Can it be trained on tables in notion?

AlphBetaPLUSDec 23, 2024
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Founder Team
frknbasaran

frknbasaran

Dec 24, 2024

A: Hello,

Currently, it's not possible.

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Q: Bot Limit

I bought Tier 3. I saw in Bot Limit that it says the maximum is 999. Shouldn't this be unlimited?

AndiMicroPLUSDec 19, 2024
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Founder Team
frknbasaran

frknbasaran

Dec 20, 2024

A: Hello,

It's just a UI issue; there is no limit.

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Q: What happens to traning character limits with OWN KEY

Wanted to know what happens with training characters limit (25 mil in tier 3)? I mean do we get it unlimited for the chat bot if we use own KEY?

dr.sanghviptDec 18, 2024
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Founder Team
frknbasaran

frknbasaran

Dec 20, 2024

A: Hello,

No, the training character limit is independent of token usage, so connecting an OpenAI key or not won't change the training character limit.

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