Hi! I've downloaded this app a year ago and I was going to start using it now but I can't see any of the proposal templates. All I see are contract templates. How do I get the version that I see on youtube? It includes features that I do not have.
Q: No support reply, no sign of life, no updates??? What's going on
Hello Notch team,
I am concerned about Notch, as I haven't seen any updates since the end of 2024. There are no changelogs, newsletters, or signs of activity. Could you please inform me whether you are still actively working on Notch or if the project has been discontinued? I very much appreciate Notch as a unique and great tool and would like to continue using it for my contracts.
I've been asking and also waiting for any progress that they are making. It doesn't seem like they are working on it anymore or at least seems interested to build any community of sorts for this product. It's likely that this will be one of my 'regretted purchase'. :( I have moved to other solutions for contracts rather than depend on what seems to be a sinking ship 'product'. It's a shame..
This has also been my experience. They have been dead silent since 2024 BUT they came back to AppSumo PLUS early this year. It was a recommended tool in the WordPress community so I bought it thinking that they were still developing it. But its been dead for a year and they grabbed my money via AppSumo. Absolutely gutted with this purchase. Could have spent it better on PandaDocs or something else
Several users, including myself, have noticed a lack of updates and support over the past six months, along with unresolved critical issues like password resets and promised features that have yet to be implemented.
Given these concerns, is the project currently active, or has it been abandoned?
I wrote a message via the form and also sent an email to support@notch.so, but I never received a response. I would like to change my login email, but this is not possible without any support.
Founder Team
TimDe
Edited Jun 3, 2025
A: Hey, thanks for reaching out and sorry you haven’t heard back yet. We know that’s not ideal. We’re currently rethinking a few internal processes and structures to improve how we handle support going forward. Your message hasn’t been lost, and we appreciate your patience – we'll make sure you're taken care of soon!
Hey TimDe, thanks for letting me know. I think you really need to improve on that since we feel otherwise abonded. Doesn't matter whether Appsumo buyer or a monthly subscriber.
I've been waiting on a response from support for the past 6 months regarding several critical issues. This is not a "rethinking of a few internal processes and structures" - this is an abandonment of your customer base.
Q: How do I get access to proposal templates?
Hi!
I've downloaded this app a year ago and I was going to start using it now but I can't see any of the proposal templates. All I see are contract templates. How do I get the version that I see on youtube?
It includes features that I do not have.
Share Notch
Q: No support reply, no sign of life, no updates??? What's going on
Hello Notch team,
I am concerned about Notch, as I haven't seen any updates since the end of 2024. There are no changelogs, newsletters, or signs of activity. Could you please inform me whether you are still actively working on Notch or if the project has been discontinued? I very much appreciate Notch as a unique and great tool and would like to continue using it for my contracts.
Additionally,...
Share Notch
I've been asking and also waiting for any progress that they are making. It doesn't seem like they are working on it anymore or at least seems interested to build any community of sorts for this product. It's likely that this will be one of my 'regretted purchase'. :( I have moved to other solutions for contracts rather than depend on what seems to be a sinking ship 'product'. It's a shame..
Verified purchaser
This has also been my experience. They have been dead silent since 2024 BUT they came back to AppSumo PLUS early this year. It was a recommended tool in the WordPress community so I bought it thinking that they were still developing it. But its been dead for a year and they grabbed my money via AppSumo. Absolutely gutted with this purchase. Could have spent it better on PandaDocs or something else
Q: Is Notch dead ?
Several users, including myself, have noticed a lack of updates and support over the past six months, along with unresolved critical issues like password resets and promised features that have yet to be implemented.
Given these concerns, is the project currently active, or has it been abandoned?
Share Notch
Q: It's been over six months since you announced the launch of the new version and we are still waiting
Users wouldn't be surprised if you announced a shutdown, as the cost of your infrastructure is high and unsustainable without reliable MRR.
We kindly request your transparency and urge you to clarify the current situation.
Share Notch
Q: How can I contact the support?
I wrote a message via the form and also sent an email to support@notch.so, but I never received a response. I would like to change my login email, but this is not possible without any support.
TimDe
Edited Jun 3, 2025A: Hey, thanks for reaching out and sorry you haven’t heard back yet. We know that’s not ideal. We’re currently rethinking a few internal processes and structures to improve how we handle support going forward. Your message hasn’t been lost, and we appreciate your patience – we'll make sure you're taken care of soon!
Share Notch
Hey TimDe, thanks for letting me know. I think you really need to improve on that since we feel otherwise abonded. Doesn't matter whether Appsumo buyer or a monthly subscriber.
I've been waiting on a response from support for the past 6 months regarding several critical issues. This is not a "rethinking of a few internal processes and structures" - this is an abandonment of your customer base.