A: Thanks for asking. Right now we only support Stripe, and we donât have plans to add PayPal in the near future. If your clients can pay by card, Stripe will handle Visa, MasterCard, Amex, and most local debit cards without needing a Stripe account. I know that isnât ideal if PayPal is your only option, but I want to be upfront so you can decide with full information.
Something to note, Orchestra is being slowly completely decoupled from Stripe and you'll be able to use it with feature parity even without billing with Stripe (but it will just be not automated)
Q: Client billing management and subscription pauses?
I've been on the fence between copilot and kitchen.co for weeks now and was just about to bite the bullet on one of them when I came across Orchestra. Super intrigued by the fact that it's geared toward agencies!
Is there an area for clients to upload images into a folder for me and them to see?
Is there a place where clients can see and update the billing info within their portal?
Is there a way to pause subscriptions on my end? I offer referral discounts for clients that give them 2 months of website management for free. So need a way to pause and resume subscriptions without making them enter their payment details each time it resumes.
Is there any kind of chat functionality where a client can send me a message through the portal or vice versa? And if so, is there an automatic email that's sent when I or them have a new message?
A: Hi and thanks for your interest in Orchestra! đ
For files, every task acts like a shared "drop-zone". You and the client just drag images or docs into the feed and they stay there for both of you. A deliverables tab with tidy version history is in the work, so soon you can jump straight to the latest asset without scrolling.
Inside the client portal your customers can update their card, download invoices, and very soon they will also see a pricing catalog so they can pick extra services on their own (this is coming next week)
Pausing a subscription is already built in and takes one click. You or the client can access it, billing freezes, and when needed, can be put back on automatically on the saved card. No one needs to type payment details twice.
Conversation happens right inside each task. Add a comment, tag the client, Orchestra emails them, and their reply, whether from the portal or straight from their email inbox, drops back into the thread so nothing gets lost. (This is actually super cool!)
Hope this was helpful, let me know if you need anything else.
Asked a question on the support chat and waited several days, still no reply.
Additionally, the founder mentioned they were launching the ability to sell credits (i.e. have your agency clients buy credits and use credits to buy service), a couple of weeks ago, but it still doesn't seem launched, and no word on when it's going to come.
A: Hi đ sorry for that, we're launching first this week the in-portal product catalog which became a higher priority, the credit system comes right after it!
Most of it is actually already coded, it just needs finishing touches, the catalog fits into that because it will allow later down the line to buy extra credit packs.
The credit system is quite a complicated piece of software in of itself and will be the most complete any software of this type has.
The thing I'm the most exited about is letting agencies setup custom conditions to redeem credits, which will allow extremely powerful workflows.
Hope this answers your questions / worries, we're still full focus and hands down on the project, it just takes time to release polished features + the answer to the amount of feedbacks from you guys!
Weâre interested in your Tier 4 plan, but before moving forward, we wanted to check whether there are any plans to increase the number of users included in that package. Ideally, weâd need access for around 15 users, potentially up to 20. Would love to hear if this is something currently possible or on your roadmap.
A: Hi đ This is an interesting question, we're in the talk to remove any team seat limitations but instead limit the amount of "active" customers instead.
Agencies seems to not like at all team seats, so this might be a good solution!
Thanks, Riera, really appreciate the update! đ That pricing model sounds like a great fit for us, so weâre definitely keen to hear more if it rolls out in the coming weeks/months. Feel free to give us a shout directly at laura.hannan@pitch121.com when thereâs any news!
Q: Also for recruitment agencies?
Hi Team, does this platform also make sense for recruitment agencies?
RieraAnthony
May 28, 2025A: Hi there đ Orchestra isn't intended for recruitement agencies, but more for agencies with clear deliverable (design, code, music, ...).
You can probably use it and still find a lot of value to it, but keep in mind it's not intended for this!
Anthony
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Q: Unable to use Stripe. When will PayPal Payments be available?
RieraAnthony
May 23, 2025A: Thanks for asking. Right now we only support Stripe, and we donât have plans to add PayPal in the near future. If your clients can pay by card, Stripe will handle Visa, MasterCard, Amex, and most local debit cards without needing a Stripe account. I know that isnât ideal if PayPal is your only option, but I want to be upfront so you can decide with full information.
Something to note, Orchestra is being slowly completely decoupled from Stripe and you'll be able to use it with feature parity even without billing with Stripe (but it will just be not automated)
Hope this helps
Share Orchestra
Understood. Thank you.
Q: Client billing management and subscription pauses?
I've been on the fence between copilot and kitchen.co for weeks now and was just about to bite the bullet on one of them when I came across Orchestra. Super intrigued by the fact that it's geared toward agencies!
Is there an area for clients to upload images into a folder for me and them to see?
Is there a place where clients can see and update the billing info within their portal?
Is there a way to pause subscriptions on my end? I offer referral discounts for clients that give them 2 months of website management for free. So need a way to pause and resume subscriptions without making them enter their payment details each time it resumes.
Is there any kind of chat functionality where a client can send me a message through the portal or vice versa? And if so, is there an automatic email that's sent when I or them have a new message?
RieraAnthony
May 23, 2025A: Hi and thanks for your interest in Orchestra! đ
For files, every task acts like a shared "drop-zone". You and the client just drag images or docs into the feed and they stay there for both of you. A deliverables tab with tidy version history is in the work, so soon you can jump straight to the latest asset without scrolling.
Inside the client portal your customers can update their card, download invoices, and very soon they will also see a pricing catalog so they can pick extra services on their own (this is coming next week)
Pausing a subscription is already built in and takes one click. You or the client can access it, billing freezes, and when needed, can be put back on automatically on the saved card. No one needs to type payment details twice.
Conversation happens right inside each task. Add a comment, tag the client, Orchestra emails them, and their reply, whether from the portal or straight from their email inbox, drops back into the thread so nothing gets lost. (This is actually super cool!)
Hope this was helpful, let me know if you need anything else.
Share Orchestra
Q: support seems quite bad
Asked a question on the support chat and waited several days, still no reply.
Additionally, the founder mentioned they were launching the ability to sell credits (i.e. have your agency clients buy credits and use credits to buy service), a couple of weeks ago, but it still doesn't seem launched, and no word on when it's going to come.
RieraAnthony
May 22, 2025A: Hi đ sorry for that, we're launching first this week the in-portal product catalog which became a higher priority, the credit system comes right after it!
Most of it is actually already coded, it just needs finishing touches, the catalog fits into that because it will allow later down the line to buy extra credit packs.
The credit system is quite a complicated piece of software in of itself and will be the most complete any software of this type has.
The thing I'm the most exited about is letting agencies setup custom conditions to redeem credits, which will allow extremely powerful workflows.
Hope this answers your questions / worries, we're still full focus and hands down on the project, it just takes time to release polished features + the answer to the amount of feedbacks from you guys!
Thanks đ
Share Orchestra
Q: Can Tier 4 support up to 15-20 users?
Weâre interested in your Tier 4 plan, but before moving forward, we wanted to check whether there are any plans to increase the number of users included in that package. Ideally, weâd need access for around 15 users, potentially up to 20.
Would love to hear if this is something currently possible or on your roadmap.
RieraAnthony
May 22, 2025A: Hi đ This is an interesting question, we're in the talk to remove any team seat limitations but instead limit the amount of "active" customers instead.
Agencies seems to not like at all team seats, so this might be a good solution!
This is not yet directly plan, but in the talk :)
Share Orchestra
Verified purchaser
Thanks, Riera, really appreciate the update! đ That pricing model sounds like a great fit for us, so weâre definitely keen to hear more if it rolls out in the coming weeks/months. Feel free to give us a shout directly at laura.hannan@pitch121.com when thereâs any news!