Prismical Questions

Showing 1 - 5 of 42 questions
EzioSavvaEzioSavva
EzioSavvaPLUS
Oct 28, 2026
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Q: Upload audio and videos features

I am Deaf, and I could use this app to record conversations around me so I can understand what people are saying, both in meetings and elsewhere. However, one thing stopping me from buying is the need to upload existing audio and video files for transcription. Will this feature be included in the AppSumo lifetime deal, and when will it be available? Please consider supporting large files without...

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frankffrankf
frankfPLUS
Oct 23, 2026
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Q: Hi, my admin team member is still on the free account.

I also asked this on the Discord but haven't heard back yet.

I purchased T2 of Prismical and then invited my partner to the team. They were able to log in but none of the extended features were working. So I changed their account from Member to Admin and still the problems persisted. Then we looked at their account settings and it turns out they are still on the Free version of Prismical and not on my T2 account. can you please help us resolve this frustrating issue?

Founder Team
Naomi_founder

Naomi_founder

Oct 23, 2026

A: Hi! Just resolved this on Discord :) Sorry for the delay.
Leaving a note for anyone searching for a similar issue: when you invite a new user to your paid workspace and face the issue that they are still on a free plan, them might be on their free personal workspace and may need to switch to the paid workspace from their profile menu on the bottom left.

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stokajistokaji
stokajiPLUS
Oct 20, 2026
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Q: Transcribing poorly. Is it something I'm doing wrong?

Hi, I have tried using Prismical for live transcription of meetings on both my Windows and Mac computers. The quality of the output has been very poor: missing parts of sentences, even longer chunks of text, many words transcribed incorrectly and parts of sentences split over several lines in a way that just does not make any sense. Is it something I'm doing wrong or is it Prismical?

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datguy04datguy04
datguy04PLUS
Oct 14, 2026
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Q: Not showing Appsumo?

So I activated, had to create an account, but see nothing saying appsumo in billing or anywhere.

Founder Team
Naomi_founder

Naomi_founder

Edited Oct 14, 2026

A: Hi, it should show here: https://app.prismical.ai/settings/billing. If it doesn't can you send us a message on [email protected], I can check your account.

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5ecb5cfafe7d4280b249229eb434a3fb5ecb5cfafe7d4280b249229eb434a3fb
5ecb5cfafe7d4280b249229eb434a3fbPLUS
Oct 2, 2026
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Q: Can your system transcript with timestamp?

That way, I can tell how many minutes was spent talking about something. This is for my time tracking and productivity. Thank you.

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