4.7
Taco ratings
Puzzle has been praised for its intuitive design, quick deployment, and impactful business process management. However, some users have pointed out limitations in tool classification and the need for more intuitive workflow selection. Despite these minor drawbacks, Puzzle remains a solid choice for those seeking a visual mapping tool. With a 4.7 rating and a 60-day money-back guarantee, it's definitely worth considering.
AI-powered summary of customer reviews
Verified purchaser
Great with even better potential.
Very helpful already. Excited to see some of the developments on the roadmap
b_ragone
Dec 18, 2025Thank you ๐ 2026 will be a big year for some major features to launch.
Here is a link to our public roadmap for you (or anyone interested): https://puzzleapp.canny.io/
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Verified purchaser
A tool with potential that needs functional improvement
It's a tool with potential; however, I found some shortcomings in its functional and operational design.
1. I invested considerable time in gathering and classifying all the tools I will later use in workflows. This task must be repeated if I create another workspace. It would have been very useful to be able to duplicate the "tools" section for use in another workspace. Even duplicating an existing workspace could be helpful.
2. The way and possibilities for classifying tools are quite limited (currently by status and by group). Perhaps adding tags could offer some other useful filtering options.
3. Selection tools are limited. If I need to select all the elements (for example, to move them), I have to do it one by one. To be able to move them all together, you must have planned to group them in a section.
I will consider a refund.
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EDIT: In response to the reply.
- SHIFT + Click to drag. This isn't feasible for a panel with 200 items; you can't be clicking on each one individually until everything is selected...it's not efficient. I correctly explained the scenario where I needed to move ALL the items.
- Point 3 mentioned two possibilities. Obviously, as you correctly explained, duplicating a space might not be an option. However, duplicating or exporting the existing tools within one space to reuse them in the next could be very useful. Many of us use the same tools in different projects.
Please take my comments constructively.
b_ragone
Edited Dec 18, 2025Hey Diweb, a few corrections to your statements above, I'll answer in reverse:
3. โ It seems you missed a foundational shortcut in our platform. You're able to select multiple items in bulk with hold ๐๐๐๐ ๐ + ๐๐ฅ๐ข๐๐ค ๐ญ๐จ ๐๐ซ๐๐ . It's the universal shortcut for multi-select amongst best-in-class canvas-based tools like Lucidchart, Whimsical, and Miro. I'd recommend exploring all our...
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Verified purchaser
Love this tool
I'm tired now and about to go to bed, but I just had to leave a review!...Goodnight Puzzle, you will help me GROW!!!
b_ragone
Dec 17, 2025Hey Letsgo8, ๐ thank you for encouragement, more value coming every two weeks ๐ช Happy to have you as a part of the userbase!
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Verified purchaser
Disappointed after two minutes of use
I just purchased the product and wanted to add a new tool, turns out the image did not upload correctly. Then I said to myself ok, I'll just go in and edit it and try I will try different logo... Then I use the AI agent to ask how to make the change and turns out the feature does not exist! I have to reach out to support to make the change. Not off to a great start.
b_ragone
Edited Dec 13, 2025Hey bills6, yes, that's correct! โ Users are not allowed to edit the tool database after adding a new tool to the community-wide directory. As you experienced, our support team responds promptly to update the Tool directory within minutes to fix the tools if they are accidentally saved with broken images.
There is a very important reason it is built this way: ๐ฌ๐๐๐ฎ๐ซ๐ข๐ญ๐ฒ. One of the most...
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Verified purchaser
A True Gem for Business Process Management - 5 Tacos!
As someone who may or may not have purchased too many lifetime deals... ๐คช
I've shifted my focus when hunting for deals to only seeking software that I can implement quickly with a low learning curve and significant impact across multiple areas of my business.
This tool is a true gem with:
1. A very small time commitment to learn and operate
2. Yet it makes a HUGE impact on literally every single area of my business
You don't need an MBA, read more than 3 pages in a Peter Drucker book or spend very long on YouTube to realize that the MOST successful businesses put a high premium on having DIALED-IN business SYSTEMS and operational processes.
I don't know about you - I don't have time to learn process modeling or become a business systems expert via vast extensive study.
However, as a CEO, I need to plan out how my business runs in an environment where we're increasingly leaning on automation, various software apps, and multiple team members. I need to stay on top of all these moving parts without becoming an expert in every corner of my business.
This is where this app shines. It will leverage what the experts know matters most for designing and implementing processes and lets you lean on the software features to be your guide through those critical components.
It lets you map out your business processes in lightning-fast time on a visual canvas with the multi-dimensional flexibility required for complex operations.
For example:
Processes get performed by certain people
other people may need to be informed
we use various software tools
some things are automated while others aren't
and some processes require detailed instructions while others don't ๐ฉ
If you've ever tried to accurately represent this process via Google Doc you know how impossible it is!
We are avid Boardmix users which is better than Docs, but this tool right here is simply next level for all the pain points I had been experiencing previously, from speed of development, intuitive representation of certain workflows and UPDATING BOARDMIX WHEN THINGS CHANGED WAS IMPOSSIBLE COMPARED TO THIS (check out the Alias Step feature, you're welcome! ๐ฅ)
I need to be able to navigate to the particular software where business processes are happening so I can investigate things ON THE FLY, see what's going on, or perform tasks as needed. This tool lets you do exactly that.
PRO TIP:
Please do yourself a favor and learn about the @ feature mentioned in the step titles - this is the biggest time-saving feature of all.
You can write out the description and title, then tag the different apps, team members, departments, and information you need in one step. Paste that into the step and voila - minus your step notes, everything is set up. This was probably the biggest game-changer for me when I did the full online demo.
The founder has built a great community around the tool on Circle.
I don't want to spoil anything, but I had a chance to talk with Brian on a call, and given the future vision of this company, there are very few deals that come through AppSumo with a ceiling as high as this one.
Five tacos all the way. Grab it or regret it.
Final analysis: You have two choices here: grab it or regret it. I'll be the former when we discuss this in the LTD Facebook groups. ๐
b_ragone
Dec 8, 2025Wow thank you, Coach Mike! ๐ I can see you're keep into the platform shouting out the Alias step, that's a gem of a feature for advance diagrammers ๐
Happy to have you in the community! Keep up the great work!
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