Q: Hi, I would like to purchase the tier 2 plan that gives me 3 seats and use my personal @gmail.
com account as my owner seat that can’t be changed and then use the other 2 seats to actually use for my business email that would be @company.com is this ok and possible. The reason to do this is because I don’t have a business email yet and don’t plan on getting one and want to use my personal @gmail.com account so I don’t lose substrata if I need to change business email later. Please let me know if this is ok before time runs out to purchase. Thank you.
Q: What data is this trained on and what is the size of the data?
How often is the data cleaned and updated?
Why did you decide to do a LTD- how does this pair with your current funding goals and future plans?
Do you plan to continue to service LTD users after the deal ends or will you abandon them and shut service off for them like so many other founders have after they make it big? I ask this question because this tool looks like it will make it big.
Do you have a roadmap?
What are the normal non-AppSumo monthly costs for users?
A: I. Data - Datasets: multimodal, textual (including sales call transcripts), email, live data. More than 2.7M sales emails were analyzed to date.
II. How often is the data cleaned and updated? I’m not 100% sure what you're asking. How familiar are you with ML/DL/RL models? We are always on the hunt to acquire more datasets to train our models. Cleaning requirements vary, depending on goals and the nature of the input data.
III. Why did you decide to do a LTD- how does this pair with your current funding goals and future plans?
We are a venture-backed company with IPO aspirations. No AS campaign (as successful as it may be) can ever move the dial for us or our investors. But we find the AppSumo community to be highly involved, opinionated, and keen on details. Launching on AppSumo already helped us “tighten up” our product and service. But most importantly, we believe it shortens our PMF (Product Market Fit) discovery journey. The feedback we're getting from the Sumo fam is our reward because it helps us improve: product-wise and business-wise.
IV. Do you plan to continue to service LTD users after the deal ends or will you abandon them and shut service off for them like so many other founders have after they make it big? I ask this question because this tool looks like it will make it big.
Vice versa. We will never abandon or disrespect the people who believed in us when we were small and young.
V. Do you have a roadmap? Yes, I shared it several times in this thread. You can find it here: https://feedback.substrata.me/roadmap
VI. What are the normal non-AppSumo monthly costs for users? Around $1000/user/year
VII. Is this primarily an enterprise tool? Yes,
VIII. Can we use this with Godaddy mail/ Mac Mail? Only Gmail / Google Workspace at this time.
It’s admirable that you won’t abandon us after going public.
I do see you succeeding.
The world has become a smaller place and creating new deals with new businesses online has become normalized..I
could see this doing extremely well with LinkedIn and wonder if there’s a way to import messages or even copy and paste them into a conversation for insights and recommendations?
Can this analyze past conversations if we carry a new LinkedIn conversation to email? Totally understand if you’d need to work on this feature and was just wondering if it’s been discussed.
India is the next China and most of the manufacturers in my industry are there.
I’m curious if your platform has worked with people that use English as a second language?
Would I receive the same insights from a new manufacturer in India as I would a new manufacturer in America?
I have other questions about providing other forms of data that might help my use case as I could really use this but will wait till I’m a customer.
I was wondering if you could give a little more transparency about this deal?
A few companies have changed company names, plan tier names, and added tiers to force me to upgrade after promising all future updates and features.
Can you please confirm whether we’ll receive all future updates and features?
Or will we be put into a limited tier with limited features?
Thanks again,
Jason
Q: Can we use emails account that is connected to gmail through smtp and pop?
Q: So I have purchased Q, and it says that I need to connect a Gmail account as an admin and it cannot be changed.
I understand that part.
1. I do not want to use my domain's email address as an admin email (if I lose the domain or forget to renew, then I lose Q account too). I prefer to use my personal email for managing the account and connect my domain-specific email address to Q. Is that possible?
2. Can the team members' emails be changed if I change my agency's domain or want to use another domain in the future?
To answer your questions: 1. An owner's account is like any other, meaning that the extension is tied to that account. It will not work on your business account if you've signed up with your personal one. What I suggest is that you register with your business email, and in the rare case you will lose access to it, we will switch your owner's account in the backend. Please keep the AppSumo purchase details for future verification.
2. You can always remove users with outdated email addresses and create new ones instead. Of course, this is permitted within the limits of the seats you've purchased.
If you have any other questions, feel free to ping me at eran@substrata.me
Q: I saw on the road map that a live video call analysis feature has been requested.
Is it going to be implemented in the future, or is it under consideration to be built? I was planning to pair Q with Poised (another current deal on AS for live video and audio analysis). If Q can develop this feature then we can have an all-in-one solution for email, audio and video :)
Want to connect it to our Go High Level CRM. In the meantime can do you have an open API so we can build out an automation en robomotion.ai to connect in the meantime?
Webhooks are a must moving forward and I trust your sentiment AI analysis will improve with time.
Let me know on the webhooks and open API please. Thanks,
A: Hi, please email me with a more elaborate description of your workflow (e.g what email account is connected to Saleshandy and how, etc), so we can better understand and assist you. You can reach me out at: eran@substrata.me
Q: I have a use case, and can you please let me know if this can be done.
1. Let's say I purchase Tier 3 with 5 emails. a. 1 Email account (admin) I will use it for my agency with my domain - hello@agency.com b. Rest 4, can I use it for my different clients with different domains' ex: client01@domain01.com, client02@domain02.com and so on...
A: Hi Mojos, that's a very good question, and the answer is yes. The users in your organization do not have to share the same domain name with you as long as you all have a Gmail/Google for workspace account & are using Chrome.
Would you say you’re on track for that? I don’t use Workspace. Would this deal still be alive when that comes out? Should we purchase now under the assumption Outlook will be out early next year?
You may purchase now under the assumption that it will roll our early next year (Q1, 2023). If for some reason it doesn't happen, we'll refund you whenever you'd like, even after the 60 days AS promise.
I'm looking forward to getting this working, but logging in for the first time a question arose. I have a Gmail account, but the email I want to associate this with runs through Outlook and I'd prefer not to move it.
If I log in using my personal Gmail while awaiting the release of your Outlook tool will I lose one of my users? Can I reassign the user when the Outlook tool is ready? Can a user have more than one email address associated with their license?
What happens to a license if we have turnover on my sales team? Can I reassign those?
There are 2 types of users: 1. Owners 2. Dealmakers (which an owner can assign as admins)
Owners' email addresses can be switched only by us at the moment. An owner can assign a license to a different email address (user) at any given moment. If you have more detailed questions feel free to contact me directly at eran@substrata.me
Q: So this maps to the “basic” plan?
I don’t see any plan details on your website. So will I be forced to upgrade in the near future to make this thing worthwhile?
Eran_Substrata
May 14, 2024A: Hi Mark,
The plan includes, and will always include, the features listed in the LTD.
The Linkedin integration will not be included in the plan.
Best,
Eran
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Well, it’s not clear actually - you’ve said “the only other thing that will be part of the enterprise plan is CRM integration”. LinkedIn isn’t CRM.
Another LT”D”?
Q: Hey Ori, if I brought Tier 2, for 3 users, can I use that on separate emails across 3 different domains I run?
Cheers Russell
Eran_Substrata
May 15, 2024A: Hi Russell,
Yes you can.
Best,
Eran
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Q: Hi, I would like to purchase the tier 2 plan that gives me 3 seats and use my personal @gmail.
com account as my owner seat that can’t be changed and then use the other 2 seats to actually use for my business email that would be @company.com is this ok and possible. The reason to do this is because I don’t have a business email yet and don’t plan on getting one and want to use my personal @gmail.com account so I don’t lose substrata if I need to change business email later. Please let me know if this is ok before time runs out to purchase. Thank you.
Eran_Substrata
May 15, 2024A: Hi,
Yes, this will work.
Thanks,
Eran.
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Q: Another question - I see a mention about LinkedIn Integration on your roadmap.
Would this be a feature that’s included in the basic plan (LTD) if developed? It’s especially attractive for my use case. Thanks!
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Q: What data is this trained on and what is the size of the data?
How often is the data cleaned and updated?
Why did you decide to do a LTD- how does this pair with your current funding goals and future plans?
Do you plan to continue to service LTD users after the deal ends or will you abandon them and shut service off for them like so many other founders have after they make it big? I ask this question because this tool looks like it will make it big.
Do you have a roadmap?
What are the normal non-AppSumo monthly costs for users?
Is this primarily an enterprise tool?
Can we use this with Godaddy mail/ Mac Mail?
Ori-Zuckerman
May 14, 2024A: I. Data - Datasets: multimodal, textual (including sales call transcripts), email, live data. More than 2.7M sales emails were analyzed to date.
II. How often is the data cleaned and updated?
I’m not 100% sure what you're asking. How familiar are you with ML/DL/RL models? We are always on the hunt to acquire more datasets to train our models. Cleaning requirements vary, depending on goals and the nature of the input data.
III. Why did you decide to do a LTD- how does this pair with your current funding goals and future plans?
We are a venture-backed company with IPO aspirations. No AS campaign (as successful as it may be) can ever move the dial for us or our investors. But we find the AppSumo community to be highly involved, opinionated, and keen on details. Launching on AppSumo already helped us “tighten up” our product and service. But most importantly, we believe it shortens our PMF (Product Market Fit) discovery journey. The feedback we're getting from the Sumo fam is our reward because it helps us improve: product-wise and business-wise.
IV. Do you plan to continue to service LTD users after the deal ends or will you abandon them and shut service off for them like so many other founders have after they make it big? I ask this question because this tool looks like it will make it big.
Vice versa. We will never abandon or disrespect the people who believed in us when we were small and young.
V. Do you have a roadmap?
Yes, I shared it several times in this thread. You can find it here:
https://feedback.substrata.me/roadmap
VI. What are the normal non-AppSumo monthly costs for users?
Around $1000/user/year
VII. Is this primarily an enterprise tool?
Yes,
VIII. Can we use this with Godaddy mail/ Mac Mail?
Only Gmail / Google Workspace at this time.
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Verified purchaser
It’s admirable that you won’t abandon us after going public.
I do see you succeeding.
The world has become a smaller place and creating new deals with new businesses online has become normalized..I
could see this doing extremely well with LinkedIn and wonder if there’s a way to import messages or even copy and paste them into a conversation for insights and recommendations?
Can this analyze past conversations if we carry a new LinkedIn conversation to email?
Totally understand if you’d need to work on this feature and was just wondering if it’s been discussed.
India is the next China and most of the manufacturers in my industry are there.
I’m curious if your platform has worked with people that use English as a second language?
Would I receive the same insights from a new manufacturer in India as I would a new manufacturer in America?
I have other questions about providing other forms of data that might help my use case as I could really use this but will wait till I’m a customer.
I was wondering if you could give a little more transparency about this deal?
A few companies have changed company names, plan tier names, and added tiers to force me to upgrade after promising all future updates and features.
Can you please confirm whether we’ll receive all future updates and features?
Or will we be put into a limited tier with limited features?
Thanks again,
Jason
Q: Can we use emails account that is connected to gmail through smtp and pop?
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Q: This is GOLD!
Könnt ihr bitte an einem Support für deutsche Sprache arbeiten?
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Q: Hey - I saw that Outlook integration is in development since August 2022.
How close to release are you?
In the meantime, is forwarding emails to any gmail account doing the trick and allowing the use of this tool?
Thanks a lot!
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Q: Hi - do you intend to make a webhook available so that we can use our own automation software to update our own CRMs?
(assuming you won't reconsider making your CRM integration native for Tier 3)
Thanks :)
Eran_Substrata
May 15, 2024A: Hi AJ,
We will make webhooks available by early Feb.
Happy new year,
Eran
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Q: So I have purchased Q, and it says that I need to connect a Gmail account as an admin and it cannot be changed.
I understand that part.
1. I do not want to use my domain's email address as an admin email (if I lose the domain or forget to renew, then I lose Q account too). I prefer to use my personal email for managing the account and connect my domain-specific email address to Q. Is that possible?
2. Can the team members' emails be changed if I change my agency's domain or want to use another domain in the future?
Thank you. :)
Eran_Substrata
May 14, 2024A: Hi Deejay,
To answer your questions:
1. An owner's account is like any other, meaning that the extension is tied to that account. It will not work on your business account if you've signed up with your personal one. What I suggest is that you register with your business email, and in the rare case you will lose access to it, we will switch your owner's account in the backend. Please keep the AppSumo purchase details for future verification.
2. You can always remove users with outdated email addresses and create new ones instead. Of course, this is permitted within the limits of the seats you've purchased.
If you have any other questions, feel free to ping me at eran@substrata.me
Best,
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Verified purchaser
Thanks, Eran. That was helpful :)
Q: imho if it was independent of gmail it would be better.
A standalone desktop app analysing text imported from any email would economise dev time of doing adaptations to new platforms.
Ori-Zuckerman
May 15, 2024A: We're now working on supporting outlook, smtp, etc.
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Q: I saw on the road map that a live video call analysis feature has been requested.
Is it going to be implemented in the future, or is it under consideration to be built?
I was planning to pair Q with Poised (another current deal on AS for live video and audio analysis). If Q can develop this feature then we can have an all-in-one solution for email, audio and video :)
Ori-Zuckerman
May 15, 2024A: We'll cover audio eventually, no exact date yet. We'll cover audio next year.
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Q: Are you going to add webhooks?
Want to connect it to our Go High Level CRM. In the meantime can do you have an open API so we can build out an automation en robomotion.ai to connect in the meantime?
Webhooks are a must moving forward and I trust your sentiment AI analysis will improve with time.
Let me know on the webhooks and open API please.
Thanks,
Marcus
Ori-Zuckerman
May 15, 2024A: Yes, webhooks are coming soon
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Q: zohomail supported?
Eran_Substrata
May 14, 2024A: Not at the moment. Currently, we support Gmail / Google for workspace and plan to add Outlook & other email clients in the future
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Hi when do you do a stand alone? I mean you crawl the text content of the emails and do analysis independent of platfom.
Q: Will this work with Lark (an email hosting software developed by ByteDance, the creators of TikTok and CapCut)?
And will it work if I send emails from Saleshandy?
Eran_Substrata
May 15, 2024A: Hi, please email me with a more elaborate description of your workflow (e.g what email account is connected to Saleshandy and how, etc), so we can better understand and assist you.
You can reach me out at: eran@substrata.me
Best,
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Q: I have a use case, and can you please let me know if this can be done.
1. Let's say I purchase Tier 3 with 5 emails.
a. 1 Email account (admin) I will use it for my agency with my domain - hello@agency.com
b. Rest 4, can I use it for my different clients with different domains' ex: client01@domain01.com, client02@domain02.com and so on...
Eran_Substrata
May 15, 2024A: Hi Mojos,
that's a very good question, and the answer is yes.
The users in your organization do not have to share the same domain name with you as long as you all have a Gmail/Google for workspace account & are using Chrome.
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Q: Also, will this work when we send emails out from mailshake.
com or not?
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Q: So I can use this for my custom domain email addresses that are linked in with gmail (smtp/imap) even if it is a free gmail account?
Eran_Substrata
May 15, 2024A: At the moment no, however, we are looking into it. Will post an update here
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Q: Does it work with spanish-written emails?
Eran_Substrata
May 15, 2024A: Currently we only support English
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Q: When do you anticipate you will have Outlook integration?
Sometimes we send emails directly from HubSpot, I'm guessing this would not work for now. Please confirm.
Ori-Zuckerman
May 14, 2024A: Re outlook: we're expecting to roll this out early next year.
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Would you say you’re on track for that? I don’t use Workspace. Would this deal still be alive when that comes out? Should we purchase now under the assumption Outlook will be out early next year?
You may purchase now under the assumption that it will roll our early next year (Q1, 2023). If for some reason it doesn't happen, we'll refund you whenever you'd like, even after the 60 days AS promise.
Verified purchaser
Hi Ori,
I'm looking forward to getting this working, but logging in for the first time a question arose. I have a Gmail account, but the email I want to associate this with runs through Outlook and I'd prefer not to move it.
If I log in using my personal Gmail while awaiting the release of your Outlook tool will I lose one of my users? Can I reassign the user when the Outlook tool is ready? Can a user have more than one email address associated with their license?
What happens to a license if we have turnover on my sales team? Can I reassign those?
Beau
There are 2 types of users:
1. Owners
2. Dealmakers (which an owner can assign as admins)
Owners' email addresses can be switched only by us at the moment.
An owner can assign a license to a different email address (user) at any given moment.
If you have more detailed questions feel free to contact me directly at eran@substrata.me