Q: Hello Dear Sumolings, i started purchasing software extensively in APPSUMO past year thinking I have found a goldmine.
One of my purchases was rake.ai (an omnichannel communication platform). I purchased the highest tier around 7 months ago. I had not even started using this software and 3 weeks ago I found that rake.ai website was down. No communication, nothing. I sent several emails to hello@rake.ai , their support email. Again no response for several days. Then i found the creator in Linkedin and contacted him. No response. Later i posted a public question via comment in one of his posts. My comment was simple and I just politely asked "if rake.ai is down and when is it expected to be up and running". Immediately i received a private reply saying Rake.ai has permanently been shut down and the creator Mike Hendrix has left the company (He still continues to show that he is associated with Rake.ai in his profile pic in twitter). He also commanded me to remove my public comment saying that the post where i commented was not the the right post to ask such questions. Here goes down the drain my 99 + 99 USD agency plan. Are such experiences common in Appsumo? There are some software that I wish to buy. But due to this bad experience, I have decided not to buy any new software in Appsumo for some time. I have realised that many more software might not be shutdown by founder outright. But we will never know if the development has stopped and there is no maintenance. What is your suggestion / advice in such situation sumo-lings?
I got Tier 5. And I share your pain. Appsumo is a reputable company and I hope they do the right thing.
Rake has been disappointing. Full of bugs and support was non-existent. I waited and waited for it to come good and finally when it's time to deliver, they decided to throw in the towel and close it down.
Bruh.
Q: Hello Appsumo team, rake is down and may be a lot of purchasers are confused.
Why dont you publish my question so that other users also come to know about this.
They have closed down. I just found this post on their Linkedin https://www.linkedin.com/posts/rakebiz_rake-is-no-longer-operating-thank-you-to-activity-6937804754668453888-cpe1?utm_source=linkedin_share&utm_medium=member_desktop_web
Q: Supporting our Ukrainian teammates
Hello there,
Everyone at Rake hopes this finds you healthy and thriving.
Today, we decided to re-launch Rake on the Product Hunt platform. There are several reasons for this, but none bigger than helping the world know Rake has been built by some wonderful Ukrainian developers and engineers. Our Ukrainian team have become our work brothers and sisters and they mean the world to us. Help us tell the world they are valued and we appreciate their work by visiting our new Product Hunt listing and sharing your positivity: https://producthunt.com/posts/rake-3
This re-launch does include big advancements for Rake and a tease for next month's release.
Pre-Chat Forms Many of our customers have requested pre-chat forms for the website chat widget we provide. This build is now complete and a live option in the Rake workspace. These forms are built in a new 'templates' Rake category. The forms are smart forms in that they allow for rules and stacking associated with when they appear in the chat widget and how visitors use them.
Late March release In very late March of this year, we plan to push our first iteration of OUTBOUND MESSAGING. Outbound Messaging can be thought of as automated campaigns with smart rules applied to who receives the campaign, what to do with message replies and more. Our first release will include single outbound message capability. This will essentially feel like you're sending someone an SMS text from your Rake workspace.
Universal Channels At first glance, universal channels seem similar to guest functionality found in many messaging platforms. Upon further review, you'll agree Rake's Universal Channels are a stand-out feature in the Rake universal messaging platform. A Universal Channel from Rake allows users (guests) to fully participate in the channel while using their preferred messaging platform like SMS and WhatsApp. This means the guest will likely never see or use the Rake app and will never be exposed to your Rake workspace. We built this to help you host better conversations with more participation and less complaints about not liking Slack or not knowing how to use Monday.com.
Q: Hello Dear Sumolings, i started purchasing software extensively in APPSUMO past year thinking I have found a goldmine.
One of my purchases was rake.ai (an omnichannel communication platform). I purchased the highest tier around 7 months ago. I had not even started using this software and 3 weeks ago I found that rake.ai website was down. No communication, nothing. I sent several emails to hello@rake.ai , their support email. Again no response for several days. Then i found the creator in Linkedin and contacted him. No response. Later i posted a public question via comment in one of his posts. My comment was simple and I just politely asked "if rake.ai is down and when is it expected to be up and running". Immediately i received a private reply saying Rake.ai has permanently been shut down and the creator Mike Hendrix has left the company (He still continues to show that he is associated with Rake.ai in his profile pic in twitter). He also commanded me to remove my public comment saying that the post where i commented was not the the right post to ask such questions. Here goes down the drain my 99 + 99 USD agency plan. Are such experiences common in Appsumo? There are some software that I wish to buy. But due to this bad experience, I have decided not to buy any new software in Appsumo for some time. I have realised that many more software might not be shutdown by founder outright. But we will never know if the development has stopped and there is no maintenance. What is your suggestion / advice in such situation sumo-lings?
Share Rake
Verified purchaser
I got Tier 5. And I share your pain. Appsumo is a reputable company and I hope they do the right thing.
Rake has been disappointing. Full of bugs and support was non-existent. I waited and waited for it to come good and finally when it's time to deliver, they decided to throw in the towel and close it down.
Bruh.
Q: Hello Appsumo team, rake is down and may be a lot of purchasers are confused.
Why dont you publish my question so that other users also come to know about this.
Share Rake
Verified purchaser
They have closed down. I just found this post on their Linkedin https://www.linkedin.com/posts/rakebiz_rake-is-no-longer-operating-thank-you-to-activity-6937804754668453888-cpe1?utm_source=linkedin_share&utm_medium=member_desktop_web
What happens to the people who purchased the highest tier only a few months ago? They did not even bother to inform the existing customers.
The app was down long before above link was posted (7 days ago) . They posted the link after i publicly started enquiring them about rake.ai
Q: Hello, This whole week, I can't access rake app and your website https://rake.
ai/ : 403 Forbidden
Please check it.
Thanks
Share Rake
Q: rake.
ai seems to be down. What is the problem? Is it going to be back?
Share Rake
Q: Supporting our Ukrainian teammates Hello there, Everyone at Rake hopes this finds you healthy and thriving.
Today, we decided to re-launch Rake on the Product Hunt platform. There are several reasons for this, but none bigger than helping the world know Rake has been built by some wonderful Ukrainian developers and engineers. Our Ukrainian team have become our work brothers and sisters and they mean the world to us. Help us tell the world they are valued and we appreciate their work by visiting our new Product Hunt listing and sharing your positivity: https://producthunt.com/posts/rake-3
This re-launch does include big advancements for Rake and a tease for next month's release.
Pre-Chat Forms
Many of our customers have requested pre-chat forms for the website chat widget we provide. This build is now complete and a live option in the Rake workspace. These forms are built in a new 'templates' Rake category. The forms are smart forms in that they allow for rules and stacking associated with when they appear in the chat widget and how visitors use them.
https://docs.rake.ai/apps/rake-user-guide/live-chat-widget#message-templates-and-pre-chat-forms
Late March release
In very late March of this year, we plan to push our first iteration of OUTBOUND MESSAGING. Outbound Messaging can be thought of as automated campaigns with smart rules applied to who receives the campaign, what to do with message replies and more. Our first release will include single outbound message capability. This will essentially feel like you're sending someone an SMS text from your Rake workspace.
Universal Channels
At first glance, universal channels seem similar to guest functionality found in many messaging platforms. Upon further review, you'll agree Rake's Universal Channels are a stand-out feature in the Rake universal messaging platform. A Universal Channel from Rake allows users (guests) to fully participate in the channel while using their preferred messaging platform like SMS and WhatsApp. This means the guest will likely never see or use the Rake app and will never be exposed to your Rake workspace. We built this to help you host better conversations with more participation and less complaints about not liking Slack or not knowing how to use Monday.com.
Share Rake
Verified purchaser
they closed down.