Hello, I was wondering if you had safeguards in place such as: do you perform automated daily backups of store data including theme files, product catalog, customer lists, and uploaded media? How long are backups retained? Can you as a store owner export or download a full backup yourself at any time, or are backups only accessible through support? If your Selldone store was accidentally deleted...
Founder Team
Alireza_Selldone
Jun 24, 2026
A: Hi,
Thanks for your thoughtful questions. Security and data protection are extremely important to us.
Backups: All store data is backed up automatically every day across multiple backup layers as part of our platform infrastructure.
Backup retention: If a store is accidentally deleted, we can restore the complete store and its data for up to 2 weeks upon request through our support...
Say someone bought tier 3-7, are they limited to make a choice or to make multiple marketplaces, multiple listings, or a combo of each
Founder Team
Alireza_Selldone
Edited Jun 21, 2026
A: Hey buddy. There is no limit. They can create multiple listing or marketplace based on the number of their stores. Selldone also has a magic feature that in one shop you can run different type of stores and whenever you want you can switch between them smoothly with separate products list, orders, inventory, etc.
Q: Does this include email campaign?
If so how many contacts can you have and number of emails can you send?
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Q: Security to Prevent Hacks and Intrusions
Hello, I was wondering if you had safeguards in place such as: do you perform automated daily backups of store data including theme files, product catalog, customer lists, and uploaded media? How long are backups retained? Can you as a store owner export or download a full backup yourself at any time, or are backups only accessible through support? If your Selldone store was accidentally deleted...
Alireza_Selldone
Jun 24, 2026A: Hi,
Thanks for your thoughtful questions. Security and data protection are extremely important to us.
Backups: All store data is backed up automatically every day across multiple backup layers as part of our platform infrastructure.
Backup retention: If a store is accidentally deleted, we can restore the complete store and its data for up to 2 weeks upon request through our support...
Share Selldone
Q: Do any of the payment gateways allow for accepting payment in Bitcoin?
Alireza_Selldone
Jun 23, 2026A: Hello,
No they do not. We have Coinbase in our Roadmap
Regards,
Alireza
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Good to know. Thanks!
Q: How does Genesis AI work with listings, profiles, and bulk setup?
1. Is Genesis AI included in tiers, or extra?
2. Are there monthly usage limits, credits, or restrictions by tier?
3. Can Genesis create draft listings/products/services from a pasted table or CSV-style text?
4. Can Genesis keep all created listings unpublished until admin approval?
5. Can Genesis automatically apply a template, such as hidden contact info and a Request Intro CTA?
6. Can...
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Q: Marketplace/listing limit
Say someone bought tier 3-7, are they limited to make a choice or to make multiple marketplaces, multiple listings, or a combo of each
Alireza_Selldone
Edited Jun 21, 2026A: Hey buddy. There is no limit. They can create multiple listing or marketplace based on the number of their stores. Selldone also has a magic feature that in one shop you can run different type of stores and whenever you want you can switch between them smoothly with separate products list, orders, inventory, etc.
Regards,
Alireza
Share Selldone