I’ve purchased a Tier 2 account, but after activating my account, I noticed that it only shows 300 credits instead of the expected amount for the Tier 2 plan.
I’ve already emailed support@semdash.com with the subject line 'Missing Credits on Tier 2 Plan Purchased from AppSumo.' In the email, I attached my invoice and provided my account email. Please look into this as soon as possible. Thanks!
I was considered upgrading after watching some extremely complimentary tutorials, however upon brief testing I have a lot of questions.. (the testing was brief because I was out of credits).
What is the source of data? I analyzed one of my domains and I found that data I was able to pull out and cross check was incorrect. Top pages were COMPLETELY incorrect compared to search engine console. Traffic data on top keywords is incorrect - Semdash shows that one of my top keywords ranks in the position 89 and gets 38 clicks (which period? it's not clear at all) when it fact it ranks #77 and gets 0 clicks. Your tool says this kw monthy search volume is 18.1k, ahrefs says it's less than 100.
Also, why I am not able to load results that were previously generated? I am being charged credits repeatedly for it. (25-50 per page load). Thanks.
Q: can you do a recording of an onboarding demo ?
with the users permission of course.
a few have said how good the onboarding demo has been where you walked them around the tool for their site.
if they gave permission then it would make a great video for your channel ?
thanks
Hazem_Semdash
Mar 29, 2025A: Great idea! I’ll do one general onboarding video plus I’ll ask users we onboarded to share our recordings on our channel 👍
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Q: buy more credits if needed?
Can we buy more credits as needed if we have a lifetime account? if so, how much per credit?
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Q: Product Activation Issue
I’ve purchased a Tier 2 account, but after activating my account, I noticed that it only shows 300 credits instead of the expected amount for the Tier 2 plan.
I’ve already emailed support@semdash.com with the subject line 'Missing Credits on Tier 2 Plan Purchased from AppSumo.' In the email, I attached my invoice and provided my account email. Please look into this as soon as possible. Thanks!
Hazem_Semdash
Mar 29, 2025A: I think we fixed it for you and emailed you back already.
Please refresh your semdash page, and check your inbox for an email from us 💪
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Q: lot's of questions
I was considered upgrading after watching some extremely complimentary tutorials, however upon brief testing I have a lot of questions.. (the testing was brief because I was out of credits).
What is the source of data? I analyzed one of my domains and I found that data I was able to pull out and cross check was incorrect. Top pages were COMPLETELY incorrect compared to search engine console. Traffic data on top keywords is incorrect - Semdash shows that one of my top keywords ranks in the position 89 and gets 38 clicks (which period? it's not clear at all) when it fact it ranks #77 and gets 0 clicks. Your tool says this kw monthy search volume is 18.1k, ahrefs says it's less than 100.
Also, why I am not able to load results that were previously generated? I am being charged credits repeatedly for it. (25-50 per page load). Thanks.
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Q: Is this going to be available for none plus members?
I would like to purchase this, but I just realised it's only for Plus members. Will it be available for non-plus members soon?
Hazem_Semdash
Mar 29, 2025A: Yes
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