A: Hi — I really appreciate you being honest, and I'm sorry this has felt so disheartening. Both of your frustrations are fair, so let me address them properly rather than brush them off.

On the editor: the recent overhaul was a big change, and we know some things that used to feel quick now take a little relearning. That feedback is genuinely reaching the team and we're actively refining it. If you can tell us the specific steps that got slower for you, I'll pass them straight to the product team — and in a lot of cases we can also show you a faster way to do it in the new editor right now.

On the tiers: you're right that we simplified the lifetime structure, and I'm sorry that removed the Tier 3 upgrade you were planning on. To grow beyond your current 5k contacts, the path now is our monthly plan (which scales well past 5k) — but I don't want to just point you at a plan and leave it there.

Before you make any decision, please email us at [email protected] with your account and what you're trying to do — roughly how many contacts you're heading toward, and which features matter most to you. We'll look at your specific situation and find the best-fit option for you. Honestly, we'd much rather work something out with you than lose you.

Thanks for giving us the chance to make this right.