RGrootQ: How does this work?
I am a bit sceptical when it comes to auto replies in emails. How do you make sure AI won't promise things that you will not be aware about? I mean, you will have to keep reading all the emails AND the replies to make sure you keep up to date with what the bot replied, right?
How will the bot decide if it has to reply or not? How does it know if an email is so important, that it won't reply, but notify you to do it yourself..
For example, if you receive an email about someone that passed away.. A coworker or something.. Will it then make an emotional reply for you and send it before you even know what it has written?
Victoria_Snoooz
Jun 11, 2026A: Hello,
I totally get you on this one. Our platform allows you to send auto-replies, but you can also set it to draft only so you review before these are send out.
You can set custom prompts to tell AI how to respond to certain situations (like you described) but we use Gemini and it is already very good when it comes to that.
Everything is rules based, and you can decide what type of emails can be auto-replied, and which ones you'd like to review before they are sent.
If you have any more questions, I am here.
Victoria