4.3
Taco ratings
Customers appreciate Socrates for its ability to provide instant answers from private files, its user-friendly interface, and its support for multiple platforms. While there are some challenges with understanding prompts and occasional delays in updates, these are minor issues. Considering the positive feedback against the occasional concerns, Socrates is meeting expectations and is a reliable option for those seeking instant file-based answers. Additionally, with an overall rating of 4.4 and a 60-day money-back guarantee, it's definitely worth trying out.
AI-powered summary of customer reviews
Verified purchaser
Abandoned by Creator
The service no longer works reliably. Every time you query the system, there is at least a 50% chance that you'll get either a 404 error or some unspecified "internal" error. The creator of the service is not responding to any requests for technical support, and no updates have been made to the service in quite some time. What a waste of $$.
Share Socrates
Verified purchaser
App appears to be abandoned
I second the last review. I've had some problems with the app crashing when trying to Deep Dive on several documents, but heard nothing from support. I get that not all products live forever, but at just over a year from purchase, if this was the case it would be a bit disappointing.
I think advances in AI have meant this kind of tool has become obsolete already, but if you are someone who supported the early development and things don't work out in a reasonable timeframe, there should be compensation or a refund of sorts? Just be honest about where things are at so that customers know if it is something worth hanging around for or not.
Share Socrates
Verified purchaser
Unusable due to severe AI hallucinations and non-existent support
I strongly advise against using the Socrates app for serious scientific research. My experience has been incredibly frustrating for two main reasons:
AI Hallucinations: The core function of the app is broken. The AI frequently generates "rubbish" output—making up facts, citations, or data that simply do not exist. It presents these hallucinations as truth, which makes the tool not just useless, but actively misleading. One better searches the sources oneself.
No Support: When you run "deep dive", it gets stuck, and you are on your own. I have attempted to contact support regarding these errors and received absolutely no response. It feels like the developers have abandoned the project entirely. (Appsumo tells me they'd be back around the holidays.)
Until the accuracy is fixed and a support team is actually hired, this app is a one-star product at best.
Share Socrates
Verified purchaser
Fantastic product
I'm a lawyer and I'm using it for local chat since the first hour and I can say it's really a good product. No problem to interact with my documents, even if the ask them in a different language thant their text. I really hope it's not going down. Jon, stay on it!
Share Socrates
Verified purchaser
Good app, apparently dead project
This tool has great potential, but it seems the project has stalled. Updates are delayed, and Jon does not respond to messages, even those sent by AppSumo customer service.
Save your money. I would argue that most AI tools are likely to fade away due to prohibitive ongoing costs. Instead, opt for those that support models like BYOK.
The project and idea hold great promise, but it seems Jon is allowing it to die.
Share Socrates