clarksofsilcotestoreQ: Other than twilio
Can we use an account other than twilio for SMS. I already have a toll free number with AWS which work out to be much lower cost than twilio
Also is API access already available? For example if were to use this with opensource ERP like ERP next or Odoo ? How can I integrate this ?
Samesh_W
Apr 17, 2026A: Hey there,
Thank you for your question.
On AWS for SMS: Right now Spokk sends SMS through Twilio. We can build a "Bring Your Own AWS" option where you connect your own AWS account and toll-free number for all outbound SMS, and Spokk handles everything else (automation flows, feedback, referrals). We're open to prioritising this build if you pick up a Tier 4 plan. Let me know if that works for you and I can confirm a timeline.
On API access: Yes, already available. Spokk has a REST API that works cleanly with ERPNext (via Server Scripts / Webhooks) and Odoo (via Automated Actions).
To get started, sign in and head to Dashboard → Integrations → REST API. You'll find your API key, the endpoint, and a ready-to-copy example there. The flow is simple: when an invoice is paid or a job is completed in your ERP, fire a webhook to call the Spokk API with the customer's phone/email and name, and Spokk handles the rest (feedback request, review prompt, referral follow-up, loyalty enrolment).
Best,
Samesh
Thats a great reply, really thank you for responding so quickly.For background, I already use my AWS SMS features within odoo, so I wanted to make sure we are not sending redundant messages, most recent POS systems have some kind of similar SMS service. I really like the concept, similarly for voice transcription, I have Blip Ai, which allows API calls, which is available here as a life time deal.
My pleasure. That's great to hear. Spokk would work best as a post purchase revenue tool. Let me know if you have any other questions and I'll be glad to help.
I have similar concern with integrating loyalty points with in house loyalty system already, is there any documentation? Ideally SPOKK would be a great tool if it can integrate into the existing system as well. Feature requests for consideration
Ollama/LMStudio - Integration for both Voice and Transcription
Loyalty integration
SMS - Open endpoint usage or customization option for developers