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Jul 13, 2026

Q: Another app disappears, and another AppSumo payment goes

Another app disappears, and another AppSumo payment goes... Lately, I've paid for many apps only to find they've shut down. In this case, it's an app I bought at Tier 3 and used. What happens now? I hope you'll respond, as I'm an active user and make several purchases a year. You should try to guarantee a minimum number of years for each app you add (I know it's difficult because it's not up to you), but it's necessary to ensure we're not left stranded. We're usually small businesses that adapt to your apps to improve.

I await your response to find out what measures you'll take regarding this purchase, which I can no longer use.

Thank you, regards.

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This is new normal now, everyone now knows how to make money with Appsumo

Verified purchaser

What? Is that really a reply to an AppSumo customer? I hope I’m misunderstanding this...

So, basically, you’re washing your hands of the matter while your customer takes the hit. Someone creates an app, you promote it, your AppSumo customers buy it—the company and you pocket the profits—and then, whenever they feel like it, they shut down.

Verified purchaser

You and the app creator keep the money, while the customer is left with the loss... Is that what you’re telling me?

You’re sinking lower and lower, and your credibility is taking a nosedive. I hope your answer isn't what I think it is, because if it is, it amounts to a scam on the part of both parties involved.

I look forward to a more coherent and sensible response...

Regards.