Hi\u000a\u000aThis is a really difficult one. I paid and used the app here and there. Now that I need it, it\u0027s gone.\u000a\u000aAny free replacement or refund please?

Refund possible? | Straico

Straico

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SuperAdminPLUS

Aug 10, 2026

Q: Refund possible?

This is a really difficult one. I paid and used the app here and there. Now that I need it, it's gone.

Any free replacement or refund please?

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How are you going to handle the refund? I’m still waiting for a response from you; it causes problems when you buy services or apps to improve things, only to be left high and dry. Are you going to reply?
Another app disappears, and another AppSumo payment goes... Lately, I've paid for many apps only to find they've shut down. In this case, it's an app I bought at Tier 3 and used. What happens now? I hope you'll respond, as I'm an active user and make several purchases a year. You should try to guarantee a minimum number of years for each app you add (I know it's difficult because it's not up to you), but it's necessary to ensure we're not left stranded. We're usually small businesses that adapt to your apps to improve. I await your response to find out what measures you'll take regarding this purchase, which I can no longer use. Thank you, regards.
Dear AppSumo Team, with Straico shutting down, what support or resolution will you provide to customers who purchased the lifetime deal? Will there be a refund, AppSumo credit, or an alternative offered? An official update for affected customers would be greatly appreciated. Situations like this make customers think twice before purchasing future lifetime deals, so a clear resolution would help maintain trust in the AppSumo marketplace.
The announcement of the closure, with just one month to use or exhaust your credits, offers very little consolation. Can the Straico team extend the closure period by at least 3 months? I've plenty of credits still left! How would I use them within one month?

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