Q: Straico Shutdown – Support for Lifetime Deal Customers?
Dear AppSumo Team, with Straico shutting down, what support or resolution will you provide to customers who purchased the lifetime deal? Will there be a refund, AppSumo credit, or an alternative offered? An official update for affected customers would be greatly appreciated. Situations like this make customers think twice before purchasing future lifetime deals, so a clear resolution would help maintain trust in the AppSumo marketplace.
Appsumo will do Nothing
Verified purchaser
I had multiple products shut down only one Appsumo gave credits for.
Don't worry. AppSumo posted: "We're still working on getting in touch with them..." It has been almost 3 weeks, but they will come through for us soon. {wink}
Appsumo was supposed to start contacting us when tools shut down? Still nothing.