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KP53591
Jun 29, 2026

Q: Straico Shutdown – Support for Lifetime Deal Customers?

Dear AppSumo Team, with Straico shutting down, what support or resolution will you provide to customers who purchased the lifetime deal? Will there be a refund, AppSumo credit, or an alternative offered? An official update for affected customers would be greatly appreciated. Situations like this make customers think twice before purchasing future lifetime deals, so a clear resolution would help maintain trust in the AppSumo marketplace.

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Appsumo will do Nothing

Verified purchaser

I had multiple products shut down only one Appsumo gave credits for.

Don't worry. AppSumo posted: "We're still working on getting in touch with them..." It has been almost 3 weeks, but they will come through for us soon. {wink}

PUAVPLUS

Appsumo was supposed to start contacting us when tools shut down? Still nothing.