4.6
Taco ratings
SubEasy.ai has received positive feedback for its exceptional accuracy in multilingual transcriptions and captions, intuitive user interface, and generous AI credits. However, some users have reported issues with dubbing quality and pacing adjustments. With an overall rating of 4.8 on Trustpilot and a 60-day money-back guarantee, it's worth giving SubEasy.ai a try for professional transcriptions and captions.
AI-powered summary of customer reviews
Verified purchaser
I like it!
So far I'm very happy with Subeasy. It's definitely my preferred way to add and edit subs. Lots of nice sub effects and very user freindly, easy to work with. A ton of other features too besides sub editing, such as video downloaders etc. very happy with it! 🌮🌮🌮🌮🌮
Terry_SubEasy.ai
Sep 14, 2026Hi Peter,
Thank you so much for the 5 tacos! 🌮
"My preferred way to add and edit subs" might be the best compliment we could ask for — that's exactly the bar we set for ourselves when building the editor.
Really glad you're enjoying the sub effects too. And nice catch on the free tools — the downloaders don't get much spotlight, but they're there because we kept needing them ourselves.
If you...
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Verified purchaser
Good Idea, but horrible output (Dubbing).
[update: Edited the tacos from 1 to 3, as Terry did an excellent job in answering in a nice and understandable way. I hope to update the review another and final time after the promised update in two weeks]
I bought this tool hoping it would fulfill my exact use case: translating live webinars into other languages. Unfortunately, the current output is not suitable for professional environments.Here are the main issues:
Voice Cloning Quality:
The cloned voice sounds nothing like me. While the translation from German to English is technically correct, the accent and pronunciation sound highly unnatural and completely artificial. For professional webinars, this quality is unfortunately unacceptable.
Speed Adjustment & Pacing:
The system forces the translated audio to strictly fit the original timeline, leading to terrible pacing. The speed fluctuates constantly—switching from normal speed to an extremely accelerated, distorted rush, followed by abrupt 2–3 second silences before the next section starts. Competitors like HeyGen handle this much better by dynamically stretching the timeline to keep the voice sounding natural.I really wanted to like this tool, but in its current state, I can only give it 1 star. I am happy to update my review as soon as these technical issues are resolved.
Terry_SubEasy.ai
Edited Sep 1, 2026Hi Marco,
Thanks for laying it out this precisely — both points are actionable, so let me
answer them separately.
Voice cloning: you're right, and it's the part we're not happy with either. The
current clone doesn't hold up for professional use, and German-to-English is
exactly where the accent and pronunciation break down. One other German user has
mentioned something similar, so that language...
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Verified purchaser
Support
I emailed subeasy support twice, but didn’t get a response. Is there another contact or support channel?
Terry_SubEasy.ai
Aug 31, 2026Hi Kolinkoh
Did you send them to [email protected]? We check our emails twice every workday, so we shouldn't have missed yours.
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Verified purchaser
Excelente herramienta
Lo usamos mucho para subtitular el idioma portugués. La interfaz nos resulta muy cómoda y las herramientas de ayuda con IA funcionan muy bien. Excelente compra para nosotros.
Terry_SubEasy.ai
Aug 25, 2026¡Muchas gracias! Nos alegra saber que SubEasy les funciona tan bien para subtitular contenido en portugués.
¡Gracias por elegirnos! 🙌
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Verified purchaser
My Go‑To Subtitle Tool for Online Videos
I’ve been using Subeasy for a while, and compared to CapCut or other OCR tools, it’s noticeably faster and more accurate. Exporting hour‑long videos can be slow, but it always gets the job done.
One feature I really appreciate is how, when translating Russian videos into English, it automatically speeds up the dubbing to match the original timeline. That’s impressive.
The best part is how generous the platform is with AI credits, and credits charged is precise down to the decimals.
Wishing your business continued success — and I hope you’ll consider releasing a mobile version in the future.
Terry_SubEasy.ai
Aug 25, 2026Hi detale,
Thank you so much for the thoughtful review! We're thrilled that SubEasy has become your go-to tool for subtitles.
The automatic dubbing speed adjustment you mentioned is one of our proudest features — keeping translations in sync with the original timeline is crucial for a natural viewing experience.
Great news on the mobile front — we're nearly ready to launch our iOS app! Stay...
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