Sumoling123456Q: How to add a clickable ticket url in email templates?
E.g "View Ticket" and when a user clicks on it to be transfered to the actual ticket url in Suitedash.
Mike_SuiteDash
Sep 5, 2026A: Good news, Sumoling123456, this is already built.
If you edited this template a while back, you likely did it before the ticket link placeholder existed. Open Flyout Menu > Email Templates, find the Support Ticket notification, and open the editor. Click the {x} placeholder icon in the toolbar, select the ticket link placeholder, and wrap your "View Ticket" text with it as a hyperlink.
Being a placeholder rather than a static link, it resolves to the correct ticket URL for each recipient automatically.
See screenshot for more explanation > https://app.screencast.com/wkKPUTDRi1Uq7
Hope that helps,
Mike