hi446Q: automatically email the full conversation and visitor contact details to our company email address
Can Support Board automatically email the full conversation and visitor contact details to our company email address when the AI cannot answer a question, without requiring any human agent to log in or take over the chat?
Schiocco
Nov 2, 2026A: Yes, you can do that, but the full conversation will be only available in Support Board. You can insert a link to the full conversation inside the email notification instead.
Thank you for your reply!
Just to clarify: Can the AI automatically collect the visitor's name, email address, company and unanswered question, and include all these details directly in the email notification?
We don't need the full conversation in the email if a link is provided.
Most importantly, can this process work completely automatically, without any human agents monitoring or taking ove
Yes, it can include such details and yes, it is all automatic. Regards