linking WhatsApp Business | Support Board

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100405336768001848622

Nov 4, 2024

Q: linking WhatsApp Business

Are there any additional costs for linking WhatsApp Business API?

Founder Team

Schiocco

Nov 5, 2024

A: Not for standard WhatsApp messages but Template messages may have additional costs depending on your volume.

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Hi, Are there any limits on training and messages for each plan? We have several webshops. Can one Support Board account be used across these, or do we need to purchase separate plans for each shop?
5.When a visitor starts or replies to a conversation, can the agent receive a real-time alert or notification (email, browser, or in-app)? 6.If an agent does not reply within a defined number of seconds, can an AI assistant automatically send a reply to the visitor? 7.Can the integration code be configured to load only after the page has fully completed loading? 8.If visitors do not interact with the GDPR banner at the bottom of the page, can the chat widget be displayed on a higher layer so it appears above the GDPR banner? 9.Do you offer a free account or free version that allows testing the product before purchase? Thank you for your time and support.
We are evaluating the tool for a multilanguage e-commerce website and would appreciate your clarification on a few pre-purchase questions. Our site is available in English and Italian, with URLs structured as domain.com/en and domain.com/it 1. Is it possible to display a short text next to the chat icon such as “Ask our experts”, and have this text change automatically according to the visitor’s browser language? 2. Can the widget display “Ask our experts” on pages starting with domain.com/en and “Chiedi all’esperto” on pages starting with domain.com/it, based on the page URL? 3. When an agent receives a message, can they see the exact URL of the page where the conversation started? 4. Is it possible to automatically expand the chat widget and show a welcome message after a visitor has stayed on a page for a defined number of seconds?
If we have multiple locations, can we set it up that the customer can select location and provide issue, Based on location, can a notification be assigned to a group of agents? Is there a board , where we can see all tickets, open or close? Every agent would have their own panel? Is there a panel for manager? Can the guest send feedback through web form?
Does support board handle client feedback? Feature requests etc

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