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Software

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<p>Imagine this: You’re swamped with customer support tickets, so you decide to create an FAQ page and tutorials.</p>

<p>Creating these resources takes hours, but you push through because you know it’ll be worth it when the support tickets stop coming in.</p>

<p>But here's the kicker: customers don't utilize them and the support tickets keep coming in. (It’s almost as if customers are purposely ignoring your hard work.)</p>

<p>This is where <b><a href= "http://www.supporthero.io/" target ="blank">Support Hero</a></b> and its embedded support widget comes in.</p>

<p><div id="pdp-story-inline-video" class="story-inline-video"><div class="wistia_responsive_padding" style="padding:56.25% 0 0 0;position:relative;"><div class="wistia_responsive_wrapper" style="height:100%;left:0;position:absolute;top:0;width:100%;"><iframe id="supporthero-vid" src="https://fast.wistia.net/embed/iframe/mlq4kifkr9?videoFoam=true" title="Wistia video player" allowtransparency="true" frameborder="0" scrolling="no" class="wistia_embed" name="wistia_embed" allowfullscreen mozallowfullscreen webkitallowfullscreen oallowfullscreen msallowfullscreen width="100%" height="100%"></iframe></div></div>
<script src="https://fast.wistia.net/assets/external/E-v1.js" async></script></div></p>

<p><b>Support Hero embeds a help center right into your app or website as a widget so that users can have simplified, unrestrained access to support</b>.</p>

<p>Through advanced statistics, you’ll be able to <b>pinpoint exactly what your users search for and how they search for it</b>.</p>

<p>Not only that, but Support Hero will also tell you which searches were successful and which ones failed.</p>

<p>What happens when you know search behavior and effectiveness? You can <b>create better content</b>.</p>

<p>And with an embedded Help Center, <b>customers will be able to quickly and easily find the new and improved support content</b>.</p>

<p>
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="supporthero-1"
        >
            <img
                class="story-inline-image z-depth-2"
                src="https://appsumo2-cdn.appsumo.com/media/stories/images/Image_2018-03-12_at_3.17.09_PM.png?optimizer=gif"
                alt="Lifetime Access to Support Hero"
                srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/Image_2018-03-12_at_3.17.09_PM.png?width=495&optimizer=gif 450w,
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                sizes="(min-width: 950px) 1045px, 100vw"
                width="850" height="500"
                loading="lazy"
            />
            <svg
              aria-hidden="true"
              focusable="false"
              data-prefix="fas"
              data-icon="search-plus"
              role="img"
              xmlns="http://www.w3.org/2000/svg"
              viewBox="0 0 512 512"
              class="hover-mag-glass svg-inline--fa fa-search-plus fa-w-16"
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    </p>

<p><center><i>Use this info to revamp your support resources accordingly.</i></center>.</p>

<p>Support Hero gives you full control to <b>customize what and where support resources appear</b> for each feature.</p>

<p>A lot of customers will submit support tickets even if the answers can be found somewhere in your app.</p>

<p>However, Support Hero’s Smart Contact Form will <b>force users to search your knowledge base</b> before they submit those avoidable, time-wasting tickets.</p>

<p>
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="supporthero-3"
        >
            <img
                class="story-inline-image z-depth-2"
                src="https://appsumo2-cdn.appsumo.com/media/stories/images/Image_2018-03-12_at_3.28.14_PM.png?optimizer=gif"
                alt="Lifetime Access to Support Hero"
                srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/Image_2018-03-12_at_3.28.14_PM.png?width=495&optimizer=gif 450w,
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                sizes="(min-width: 950px) 1045px, 100vw"
                width="850" height="500"
                loading="lazy"
            />
            <svg
              aria-hidden="true"
              focusable="false"
              data-prefix="fas"
              data-icon="search-plus"
              role="img"
              xmlns="http://www.w3.org/2000/svg"
              viewBox="0 0 512 512"
              class="hover-mag-glass svg-inline--fa fa-search-plus fa-w-16"
            >
                <path
                  fill="currentColor""
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        </div>
    </p>

<p>A ton of big-time businesses are getting serious value out of Support Hero. (Support Hero was listed as one of 8 Kickass SaaS Companies from #SaaStock2017.)</p>

<p>Ordinarily, Support Hero’s <b>Medium Plan</b> costs $1,188 a year and contains:</p>

<ul>

<li><b>3 admins</b></li><br>
<li><b>2 languages</b></li><br>
<li><b>Unlimited statistics</b></li><br>
<li><b>Unlimited content</b></li><br>
<li><b>In-context support</b></li><br>
<li><b>Intercom integration</b></li><br>
<li><b>Light branding</b></li><br>
<li><b>CSS customization</b></li><br>
<li><b>Advanced integrations</b> (Drift, Intercom, Freshchat, Zopim)</li><br>

</ul>

<p>But, while Support Hero is gracing our store with its presence, Sumo-lings can grab <b>lifetime access for just $49</b>!</p>

<p>You'll be sparing your support team from hours of trivial tasks for $49, which is lower than what other businesses are paying each month!</p>

<p><b><a href= "http://www.appsumo.com/support-hero-deal/buy" target ="blank">Reduce inbound support tickets and create better content now</a></b>!</p>

<p>
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="supporthero-q1"
        >
            <img
                class="story-inline-image z-depth-2"
                src="https://appsumo2-cdn.appsumo.com/media/stories/images/Image_2018-03-12_at_3.03.06_PM.png?optimizer=gif"
                alt="Lifetime Access to Support Hero"
                srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/Image_2018-03-12_at_3.03.06_PM.png?width=495&optimizer=gif 450w,
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                sizes="(min-width: 950px) 1045px, 100vw"
                width="850" height="500"
                loading="lazy"
            />
            <svg
              aria-hidden="true"
              focusable="false"
              data-prefix="fas"
              data-icon="search-plus"
              role="img"
              xmlns="http://www.w3.org/2000/svg"
              viewBox="0 0 512 512"
              class="hover-mag-glass svg-inline--fa fa-search-plus fa-w-16"
            >
                <path
                  fill="currentColor""
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    </p>

<p>Support Hero’s widget is top-notch and ensures your users never have to leave your app or site to get their questions answered. (A whopping 80% of users will choose the embedded widget over a public help center.)</p>

<p>Your widget can <b>include direct links to support content</b>, so users' answers are only one click away!</p>

<p>Even though Support Hero is not a ticketing system, you can <b>use your email to handle requests</b>.</p>

<p>While other tools bring you generic search data, Support Hero focuses on giving you actionable info that you’ll use to <b>improve content and increase self-help support effectiveness</b>.</p>

<p>And you don’t have to start from ground zero with Support Hero because you can <b>connect your existing help desk</b> to gather insights immediately.</p>

<p>
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="supporthero-2"
        >
            <img
                class="story-inline-image z-depth-2"
                src="https://appsumo2-cdn.appsumo.com/media/stories/images/Image_2018-03-12_at_3.22.01_PM.png?optimizer=gif"
                alt="Lifetime Access to Support Hero"
                srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/Image_2018-03-12_at_3.22.01_PM.png?width=495&optimizer=gif 450w,
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                sizes="(min-width: 950px) 1045px, 100vw"
                width="850" height="500"
                loading="lazy"
            />
            <svg
              aria-hidden="true"
              focusable="false"
              data-prefix="fas"
              data-icon="search-plus"
              role="img"
              xmlns="http://www.w3.org/2000/svg"
              viewBox="0 0 512 512"
              class="hover-mag-glass svg-inline--fa fa-search-plus fa-w-16"
            >
                <path
                  fill="currentColor""
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<p>Tutorials and FAQs help users discover app features and answer questions.</p>

<p>But that’s only if those resources are of good quality and easy to find.</p>

<p>Support Hero puts content where it needs to be and turns your user’s journey to find answers into a short and pleasurable one.</p>

<p>Help your customers and support staff by getting lifetime access to Support Hero.</p>

<p><b><a href= "http://www.appsumo.com/support-hero-deal/buy" target ="blank">Create efficient self-help support for just $49</a></b>!</p>

<p><b>P.S.</b> If you hadn't noticed, AppSumo has been using Support Hero the past two months ;)</p>

<p>
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="supporthero-4"
        >
            <img
                class="story-inline-image z-depth-2"
                src="https://appsumo2-cdn.appsumo.com/media/stories/images/Image_2018-03-30_at_3.38.43_PM.png?optimizer=gif"
                alt="Lifetime Access to Support Hero"
                srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/Image_2018-03-30_at_3.38.43_PM.png?width=495&optimizer=gif 450w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/Image_2018-03-30_at_3.38.43_PM.png?width=654&optimizer=gif 595w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/Image_2018-03-30_at_3.38.43_PM.png?width=935&optimizer=gif 850w"
                sizes="(min-width: 950px) 1045px, 100vw"
                width="850" height="500"
                loading="lazy"
            />
            <svg
              aria-hidden="true"
              focusable="false"
              data-prefix="fas"
              data-icon="search-plus"
              role="img"
              xmlns="http://www.w3.org/2000/svg"
              viewBox="0 0 512 512"
              class="hover-mag-glass svg-inline--fa fa-search-plus fa-w-16"
            >
                <path
                  fill="currentColor""
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                />
           </svg>
        </div>
    </p>

<p><center><i>Feel free to test it out!</i></center></p>

<p><b>P.S.S.</b> Webinar recording can be seen <b><a href= "https://my.demio.com/recording/V8Cx8wSP" target ="blank">here</a></b>.</p>

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