I'm trying to download my purchased. courses from Udemy, but it fails. It works with other software (like Downie) so it is not a DRM issue. I just want to use Surfast to mass download a whole course.
Founder Team
Support_SurFastVideoDownloader
Jan 13, 2026
A: Hello Erben,
Thanks for your comment. Please share the course link with us via email. Our support email is support@nablamind.com. Do you use the Windows or Mac version? Thanks and we are looking forward to your feedback.
Hey was wanting to reach the support team I need to find out how to find codes.
Founder Team
Support_SurFastVideoDownloader
Jan 9, 2026
A: Hello, thanks for your question! You can reach us via email at support@nablamind.com or post in our subreddit: r/SurFastDownloader.
To locate your code, please refer to the email sent by AppSumo. As we don’t have access to AppSumo order details, we’re unable to retrieve codes directly. Once activated, the code will not be visible in the app, so it’s important to keep the original email or note...
I am wondering how works your software because you wrote that you support Windows an Mac. And what about Linux? I read in one section that you also have a browser extension. On Linux I can install Firefox or Chrome browser. What is the difference between these two OS?
Where can we find these browser extensions. Can we find them in official extensions catalogue inside of the browser?
How work the...
Founder Team
Support_SurFastVideoDownloader
Jan 9, 2026
A: Hello, thanks for your questions.
We currently offer two versions of SurFast Video Downloader, with separate installation files for different systems. The license you purchased on AppSumo can be used across both systems.
The SurFast Video Downloader Helper Extension is a Chrome companion extension for the desktop version. Since it’s not listed in the official Chrome store, you can download...
Q: Does SurFast support video downloads from Substack?
I work with a client that does frequent broadcasting on Substack. Does this product support downloading video from that platform?
Founder Team
Support_SurFastVideoDownloader
Dec 30, 2025
A: Hello Troy, Thanks very much for your questions. According to the support list of SurFast Video Downloader (https://www.nablamind.com/support-center/website-list). It is supported. However, we have tested the site before. Could you please share a Substack video with us so that we can run a test? Also, there are 3 free downloads in the Trial version and you can test it on your own as well....
I have 3 devices so does that mean I need 3 licenses or if I'm only 1 user do i need only 1 license?
Founder Team
Support_SurFastVideoDownloader
Dec 25, 2025
A: Hello Nathawkatx, Thank you so much for your interest in SurFast Video Downloader Pro—we're thrilled you're considering it! To clarify licensing: Each code activates the software on up to 2 devices. For your 3 devices, you'd need 2 codes (covering 4 slots total, with one extra for flexibility). It's a simple code-based activation (not tied to an account), so no login hassles. If you ever need...
Q: Udeny support?
I'm trying to download my purchased. courses from Udemy, but it fails. It works with other software (like Downie) so it is not a DRM issue.
I just want to use Surfast to mass download a whole course.
Support_SurFastVideoDownloader
Jan 13, 2026A: Hello Erben,
Thanks for your comment. Please share the course link with us via email. Our support email is support@nablamind.com. Do you use the Windows or Mac version? Thanks and we are looking forward to your feedback.
Share SurFast Video Downloader
Verified purchaser
Using Mac. OK I'll contact the support, thanks!
Q: How can i reach support team
Hey was wanting to reach the support team I need to find out how to find codes.
Support_SurFastVideoDownloader
Jan 9, 2026A: Hello, thanks for your question! You can reach us via email at support@nablamind.com or post in our subreddit: r/SurFastDownloader.
To locate your code, please refer to the email sent by AppSumo. As we don’t have access to AppSumo order details, we’re unable to retrieve codes directly. Once activated, the code will not be visible in the app, so it’s important to keep the original email or note...
Share SurFast Video Downloader
Q: How works your software?
I am wondering how works your software because you wrote that you support Windows an Mac. And what about Linux? I read in one section that you also have a browser extension. On Linux I can install Firefox or Chrome browser. What is the difference between these two OS?
Where can we find these browser extensions. Can we find them in official extensions catalogue inside of the browser?
How work the...
Support_SurFastVideoDownloader
Jan 9, 2026A: Hello, thanks for your questions.
We currently offer two versions of SurFast Video Downloader, with separate installation files for different systems. The license you purchased on AppSumo can be used across both systems.
The SurFast Video Downloader Helper Extension is a Chrome companion extension for the desktop version. Since it’s not listed in the official Chrome store, you can download...
Share SurFast Video Downloader
Q: Does SurFast support video downloads from Substack?
I work with a client that does frequent broadcasting on Substack. Does this product support downloading video from that platform?
Support_SurFastVideoDownloader
Dec 30, 2025A: Hello Troy,
Thanks very much for your questions. According to the support list of SurFast Video Downloader (https://www.nablamind.com/support-center/website-list). It is supported.
However, we have tested the site before. Could you please share a Substack video with us so that we can run a test? Also, there are 3 free downloads in the Trial version and you can test it on your own as well....
Share SurFast Video Downloader
Q: Are the licenses per user or per device?
I have 3 devices so does that mean I need 3 licenses or if I'm only 1 user do i need only 1 license?
Support_SurFastVideoDownloader
Dec 25, 2025A: Hello Nathawkatx,
Thank you so much for your interest in SurFast Video Downloader Pro—we're thrilled you're considering it!
To clarify licensing: Each code activates the software on up to 2 devices. For your 3 devices, you'd need 2 codes (covering 4 slots total, with one extra for flexibility). It's a simple code-based activation (not tied to an account), so no login hassles. If you ever need...
Share SurFast Video Downloader