A: Hello, thanks for your question. When you add the video link, you will see a popop, where you can tick the option thumbnail to get the image. Let me know if you have any more questions. Thanks!
Thank you for reaching out! Please share a sample video link here or send it to us via email at support@nablamind.com. We will test it and provide you with an accurate response.
Hi - Please go to this Amazon page, scroll down to the section "Videos for this product" and there are two testimonial video reviews. Let me know if we can download a video review from this page - thank you.
Hello, thank you for the information and the link. I received the links to the two product videos and tried to download them. SurFast Video Downloader only downloads 6-7 seconds of video. Therefore, it means that the website is not currently supported. I have submitted this type of link to our team to see if we can support it in a future version. Thank you.
Hello Scrittiwolf, an update for you. The new version of SurFast Video Downloader is capable of downloading the Amazon testimonial videos and you can have a try. Thanks!
Q: hello a little idea
so if you guys wanna x100 the price one of the best sellkin rpoducts is video auto crop with ai i have easily done this many times, first you gotta trasnalte the video and based on the audio make cuts in the clips its very easy and people pay dumb money for it. if you make it so people cna add their own openai api people wouldnt need an external company so a software that can do that and give you multiple videos shorts, text titles is very powerful and local processing too so it wouldnt cost you guys very much just a thought
A: Hello, thanks for your suggestions. But I get a bit messed. Can you please share us your suggestions one by one？ 1. What do you mean by translating the video? 2. Auto crop videos for other video platforms like TikTok to repost the videos? 3. How to add OpenAI API?
1. You allow the clients to use their own API account for this 2. Program a tool using whisper to transcribe videos 3. Give the transcripts to openai cheapest model 3.5 and tell it to cut the video based on the transcript rst. 4. Yeah you can also ask it to translate it. 5. Add the support to transform those srt into on video text. 6. You could also include using the new real time pt1
6.1 you could use the real time API to use text to speech.
You have the ultimate video downloader
Now you added cut videos, translate videos, and edit videos. I'd say it's very powerful I'm in the process of building something for me that's very similar.
Hello, can you write us an email about your suggestion in details and our product manager is vert interested in it. Our email is support@nablamind.com. Thanks.
A: Hello ifx, thanks for your interest in SurFast Video Downloader. By now, we don't have a plan for the Linux version, but an online version. However, I will share your suggestion to our product manager for consideration. Thanks and let me know if you have any other questions.
Q: How to Unregister or Transfer SurFast Video Downloader License to a New Device?
I need some help regarding the lifetime package for SurFast Video Downloader. Suppose I have activated it using a license on 3 of my systems, and suddenly, I want to upgrade to a new machine. How do I unregister or log out the license from the previous device? Since it allows activation on only three PCs at a time, if it remains active on the old system, I won’t be able to activate it on my new device.
To transfer or reset your license code, please contact our support team, and they will assist you. The contact email is support@nablamind.com.
Additionally, please note that the AppSumo version supports two computers, not three. The benefit is that the AppSumo license can be used on both Windows and Mac PCs.
Thank you, and let me know if you have any other questions.
Q: Help with Downloading Videos from Zoho Showtime
Hi SurFast Video Download Team, I bought SurFast Video Downloader to download videos from a course which is hosted on a membership based website and I'm the paid subscriber on that website, but I'm having trouble with videos on a website that I think uses Zoho Showtime. I found some Zoho Showtime files, like this one: 'https://static.zohocdn.com/showtime/js/Videojs_LICENSE.8c8d48e1f0a209e5694290e73cd1c.js'.
Can you please help me figure out how to download these videos? Thank you!
A: Hello ImGagan, thanks for your questions. I can't open the video link as I guess permission is needed to view it. Also, SurFast Video Downloader may not be able to download most course videos as they encrypt their videos. For the sites, please try the steps below:
Go to SurFast Video Downloader > Private. Visit the course website and sign in to your account. Locate the course you want to download and make sure it is playing. Then click the Download button to see if you can grab the videos. If you execute these steps and it doesn't download, then the website is not supported. Thanks, and I look forward to your update.
The download isn't working & there are no warnings or messages. Instead, when I click the download button, I get a prompt saying, "Security wants to use your confidential information stored in 'Brave Safe Storage' in your keychain. To allow this, enter the 'login' keychain password."
Could you please clarify what this means? Which password should I enter here, and is it safe to provide it?
Hello I amGagan, thanks for your update. The website is largely not supported. However, for the notices you get, is it possible for you to record the process and share them with us or send us some screenshots at support@nablamind.com. We will check it. It is strange as the process has nothing to do with your browser. Thanks!
Thanks very much for your suggestion. We had a plan. However, webapps are easy to be blocked and may fail to download videos from YouTube (you can see there are less online YouTube downloaders compared with before). We will still evaulate this demand. Thank you. And look forward to your review.
Hello, we have found found many online sites claiming not support YouTube anymore. And what do you mean by JWP? For C-Span, currently you can use SurFast Video Downloader. Thanks!
Q: download subtitles as .srt file?
Can I download subtitles as an .srt file? I know the subtitle and timestamps are already available on YT and I can just copy-paste them, but I specifically need them in srt format. Can you do that?
A: Hello apassala, Thanks for your question and interest in SurFast Video Downloader. SurFast Video Downloader offers two options for subtitle downloads:
Download subtitles as separate files. The format will be the same as the one uploaded to YouTube, which can be SRT or VTT. However, the format is not guaranteed. You can also choose to embed the subtitles into the videos (this is not the same as burning them). We offer free trials and you can download SurFast Video Downloader to have a try before making your decision. I hope this helps! Let me know if you have any further questions.
Hello, thanks for your purchase. Here are steps to download subtitles.
Method 1. Save videos along with subtitle files 1. Launch SurFast Video Downloader and paste the YouTube video URL. 2. On the popup, select the video format and size, then tick "Original Subtitles" and click "Download".
Method 2. Download Subtitles only 1. Launch the app and click the lightbulb icon. 2. Select Subtitle and save the settings. 3. Copy and paste the video link and SurFast Video Downloader will save the subtitle file only for you. If you still have a doubt, you can contact us via email at support@nablamind.com. Thanks!
I checked the box for subtitles. Now they download, but not always. Maybe because not all videos have subtitles, I don't know. But I cannot complain. Thank you!
Hello, if there is no subtitle, then you can't check the box. If you are able to check, then there should be a subtitle. For the case that no subtitles is downloaded when you checked the box, please share with me some links via email ()support@nablamind.com and we will look into it. Thanks!
Q: Cut any video to download video clips
Does this mean turning long form to YouTube shorts? I ultimately need to turn YouTube vids until shorts. How can this tool help me?
A: Hello, thanks for your question. The Clipping feature allows you to download a selected portion of a YouTube video. It will download one selected clip, not cut the video into small pieces. Additionally, it will not resize the videos. Therefore, I am not sure if this meets your needs.
We offer free trials, and you can download SurFast Video Downloader to test the Clipping feature. Thanks!
Hello, thanks for the suggestion. Our plan is to make SurFast Video Downloader a powerful Video Downloader. The feature you want is more about video editor. However, the need seems to be large. I have submitted this suggestion to our team for consideration. I would like to confirm do you want to generate one shorts video or multiple one from a single video. Thank you.
If I apply the feature more than one time, then I can generate multiple shorts.
You're right it's more of a video editor feature. It's a slippery slope, because then people want to add stylish subtitles, a voiceover hook, sound effects, text, circles, arrows.... A good short is more than just cutting a long form - it's about emphasizing something within the long.
Hello, thank you so much for your reply. I have got your meaning. Yes, there are already some tools that do this. We will delibrately consider this. Thanks very much for sharing this. Also, if you need a downloader, you can consider us. $19 for two devices for lifetime usage, it is one of the most budget options for you. Thanks!
Q: URL Download
Are we able to download a video via a URL? What I mean is being able to go to any website and use the url to download the video?
A: Hello sampson.christy, thanks for your interest in SurFast Video Downloader. Yes, you can download videos using SurFast Video Downloader by URL. Simply copy and paste the video url into SurFast Video Downloader and it will do the rest for you. However, it doesn't download videos from any sites, but supported sites. Below is the list of supported websites. Please note that due to frequent changes, some websites may not be supported even if they appear on the list, so it is provided for reference only.
Thank you for your question! Wistia is indeed supported by SurFast Video Downloader, which can download videos from over 1,000 websites, particularly social media platforms.
You can find the complete list of supported sites here: https://www.nablamind.com/support-center/website-list. Please note that support for some sites may change frequently.
Regarding login requirements: if you can view a video via URL without signing in, you won’t need to log in to download it. For example, while Facebook requires a login to view videos, you must be signed in to download them.
Additionally, here are some common unsupported sites:
Please download and install the latest version 2.0.6 from this link below: https://www.nablamind.com/video-downloader Once installed, please try to download the video again. If it still fails, please share us the video link to support@nablamind.com. We will assist you. Thanks!
Q: paid for your premium service and activated the license key but getting an error message when i tried to download.
A: Hello, thanks for your purchase. Sorry for the inconvenience. For quick assistance, please send the following information to support@nablamind.con and we will help you.
1. Your license code. 2. The video URL 3. The screenshot of the error message (in full size) 4. Do you use the Windows or Mac version?
Thanks and wait for your email. We will help you fix it.
A: Yes, exactly. You can use SurFast Video Downloader to download YouTube videos(public, unlisted, and private), Shorts, livestream, playlists, and even channels. It also allows you to trim and download a video clip. Let me know if you have any other questions. Thanks.
Hello, thanks for your questions. We don't support the website skool. However, we support downloading videos from Loom, both private and public. For your case, I guess the answer is not as skool may encrpt the video. And we offer some free downloads. You can install SurFast Video Downloader to test it in the Private feature. Download link: https://www.nablamind.com/video-downloader Thanks!
Q: Use Case to create Custom "LIVE TV" channel for our website. Pabbly/API integration?
We are looking for a way to create a feature to play select members of our directory website that do weekly Live Q&A events, and have a Prime Time programming guide for our LIVE channel of our website's TV player's channel links. We want the easiest way for members who enable this feature to share, stream directly or upload their live content without having to do too much additional work or set up. Can I set surfast up to monitor specific youtube (X, or FB) streams and collect the feed link or download to our own YT channels LIVE playlist or one created for that member. I would like to use Pabbly to automate this so anytime the members live show goes LIVE its available on our channel guide. maybe using a google sheet with an html form for the member to submit the URL for a scheduled LIVE broadcast? US Quail Cooperative - "Quail TV"
A: Hello USQuailCoop, thanks for your question. SurFast Video Downloader is only a desktop video downloader. It can: Download YouTube/Facebook/X livestream that is finished, ongoing, or upcoming. You need to paste the link manually into it. It is not able to fetch URLs and upload the downloaded content to your YouTube channel. This is what SurFast Video Downloader can do for you. However, I am not knowing the other platform you mentioned, therefore I am sure if you can make it. Thanks and let me know if you have any more questions.
Thanks for your question. I am sorry that Douyin is not supported yet. However, our team is researching it and we will see if we can support it. You can check it back later. Let me know if you have any further questions. Thank you.
A: Hello, I tried a page like this. I can download the video without login. https://www.skool.com/krypto-trading-lernen-2462/about We offer free downloads and you can install it to have a try to confirm whether you can download purchased course. https://www.nablamind.com/video-downloader Thanks!
A: Hello ClayEdwards, thanks for your queation. I am happy to tell you that you can use SurFast Video Downloader to download videos from private Facebook groups. And you need to sign in to Facebook to download videos. Let me know if you have more questions. Thanks!
Hi, Thank you for the quick response to my question from January 11, 2025. Unfortunately, there is not enough space in the comment field for my complete answer, so I'll open another question. I have mixed up the settings for the soundtrack. My mistake - I meant changing the subtitle language. After the 2nd start of the program it now works.
About the folder: It would be nice if each download was automatically loaded in its own folder without me having to enter the destination folder manually each time. The folder could have the name of the video, for example. This would allow me to sort the files quickly and effectively, even in batch processing.
Is it possible to download the available audio tracks specifically? Unfortunately, the program only downloads the 1st audio track although the YouTube video offers several audio tracks.
A: Hello commaik, Thanks for your further information. 1.I am glad that the first question is no longer a problem. 2.I got your idea. Create a folder to save each video by default. Thanks for your suggestion. However, I personally think this will cause some inconvenience when people would like to quickly play downloaded videos consecutively. I will submit the suggestion to the product manager for consideration and see if there is any good way. 3.For this and I just got to know that YouTube allows multiple audio tracks for one video. I have not seen such a video before. Can you please share with me some videos with multiple audio tracks? We will reasearch it and see if we can support it. If possible, please share them to us via email support@nablamind.com. Thanks again for all your suggestion and they are helpful.
I use JDownloader so far and convert the videos in an additional program and hope that I now have an all-in-one solution? I bought the program and have a few questions about using it: I can only use the program in full screen mode (which is very impractical with my 49” screen). In the minimized window I cannot change the size of the window and the settings menu at the bottom left is missing. Is it possible to create a separate folder for each download within the download folder? The option to change the audio track for a download (Youtube) is inactive. Youtube recently started offering automatic translation of the soundtrack and I was hoping that I could download it separately. How does the registration for the private area work? Do my Youtube login details run through your servers beforehand? Thank you very much
I am sorry for the inconvenience you are experiencing. Please send us your computer and monitor information to support@nablamind.com. We will check the display issue. And by now the size of the window in minimized window can't be adjusted. I will add this feature as a suggestion to the product manager. For the playlist download, we will create a folder to save the downloaded video. And you can manually create a download folder for each download in the download popip. Let me know if this meets your need.
Could you please provide more details on this "The option to change the audio track for a download (Youtube) is inactive“?
And for the private video downloading, we won't have access to your login information and your login information is secure.
Hi, Thank you for the quick response to my question from January 11, 2025. Unfortunately, there is not enough space in the comment field for my complete answer, so I'll open another question.
Q: Thumbnail download
Hi, I have a question, I'm downloading videos, but how can i download the thumbnail also? I don't see an option to do so. thank you!
Support_SurFastVideoDownloader
Feb 17, 2025A: Hello, thanks for your question. When you add the video link, you will see a popop, where you can tick the option thumbnail to get the image. Let me know if you have any more questions. Thanks!
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Q: Amazon Testimonial Videos
Hello - can we download Amazon testimonial videos (product reviews by users)? Thank you
Support_SurFastVideoDownloader
Sep 29, 2024A: Hi,
Thank you for reaching out! Please share a sample video link here or send it to us via email at support@nablamind.com. We will test it and provide you with an accurate response.
Thanks for your cooperation!
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Hi - Please go to this Amazon page, scroll down to the section "Videos for this product" and there are two testimonial video reviews. Let me know if we can download a video review from this page - thank you.
Here is the link:
https://www.amazon.com/OtterBox-Defender-durable-protection-kickstand/dp/B09D5DQZ4J/ref=sr_1_1
Hello, thank you for the information and the link. I received the links to the two product videos and tried to download them. SurFast Video Downloader only downloads 6-7 seconds of video. Therefore, it means that the website is not currently supported. I have submitted this type of link to our team to see if we can support it in a future version. Thank you.
Hello Scrittiwolf, an update for you. The new version of SurFast Video Downloader is capable of downloading the Amazon testimonial videos and you can have a try. Thanks!
Q: hello a little idea
so if you guys wanna x100 the price one of the best sellkin rpoducts is video auto crop with ai i have easily done this many times, first you gotta trasnalte the video and based on the audio make cuts in the clips its very easy and people pay dumb money for it. if you make it so people cna add their own openai api people wouldnt need an external company so a software that can do that and give you multiple videos shorts, text titles is very powerful and local processing too so it wouldnt cost you guys very much just a thought
Support_SurFastVideoDownloader
Oct 9, 2024A: Hello, thanks for your suggestions. But I get a bit messed. Can you please share us your suggestions one by one？
1. What do you mean by translating the video?
2. Auto crop videos for other video platforms like TikTok to repost the videos?
3. How to add OpenAI API?
Share SurFast Video Downloader
Verified purchaser
Okay so
1. You allow the clients to use their own API account for this
2. Program a tool using whisper to transcribe videos
3. Give the transcripts to openai cheapest model 3.5 and tell it to cut the video based on the transcript rst.
4. Yeah you can also ask it to translate it.
5. Add the support to transform those srt into on video text.
6. You could also include using the new real time pt1
Verified purchaser
6.1 you could use the real time API to use text to speech.
You have the ultimate video downloader
Now you added cut videos, translate videos, and edit videos.
I'd say it's very powerful I'm in the process of building something for me that's very similar.
Thank you for sharing the information. I have submitted your suggestion in our system and we wil evaluate them. Thanks very much for your support
Hello, can you write us an email about your suggestion in details and our product manager is vert interested in it. Our email is support@nablamind.com. Thanks.
Q: Any chance of a version that can run on linux?
Support_SurFastVideoDownloader
Feb 12, 2025A: Hello ifx, thanks for your interest in SurFast Video Downloader. By now, we don't have a plan for the Linux version, but an online version. However, I will share your suggestion to our product manager for consideration. Thanks and let me know if you have any other questions.
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Q: How to Unregister or Transfer SurFast Video Downloader License to a New Device?
I need some help regarding the lifetime package for SurFast Video Downloader. Suppose I have activated it using a license on 3 of my systems, and suddenly, I want to upgrade to a new machine. How do I unregister or log out the license from the previous device? Since it allows activation on only three PCs at a time, if it remains active on the old system, I won’t be able to activate it on my new device.
Support_SurFastVideoDownloader
Edited Feb 12, 2025A: Hello, thanks for your question.
To transfer or reset your license code, please contact our support team, and they will assist you. The contact email is support@nablamind.com.
Additionally, please note that the AppSumo version supports two computers, not three. The benefit is that the AppSumo license can be used on both Windows and Mac PCs.
Thank you, and let me know if you have any other questions.
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Q: Help with Downloading Videos from Zoho Showtime
Hi SurFast Video Download Team, I bought SurFast Video Downloader to download videos from a course which is hosted on a membership based website and I'm the paid subscriber on that website, but I'm having trouble with videos on a website that I think uses Zoho Showtime. I found some Zoho Showtime files, like this one: 'https://static.zohocdn.com/showtime/js/Videojs_LICENSE.8c8d48e1f0a209e5694290e73cd1c.js'.
Can you please help me figure out how to download these videos? Thank you!
Support_SurFastVideoDownloader
Feb 5, 2025A: Hello ImGagan, thanks for your questions. I can't open the video link as I guess permission is needed to view it. Also, SurFast Video Downloader may not be able to download most course videos as they encrypt their videos. For the sites, please try the steps below:
Go to SurFast Video Downloader > Private.
Visit the course website and sign in to your account.
Locate the course you want to download and make sure it is playing.
Then click the Download button to see if you can grab the videos.
If you execute these steps and it doesn't download, then the website is not supported. Thanks, and I look forward to your update.
Share SurFast Video Downloader
The download isn't working & there are no warnings or messages. Instead, when I click the download button, I get a prompt saying, "Security wants to use your confidential information stored in 'Brave Safe Storage' in your keychain. To allow this, enter the 'login' keychain password."
Could you please clarify what this means? Which password should I enter here, and is it safe to provide it?
Hello I amGagan, thanks for your update. The website is largely not supported. However, for the notices you get, is it possible for you to record the process and share them with us or send us some screenshots at support@nablamind.com. We will check it. It is strange as the process has nothing to do with your browser. Thanks!
I emailed you on this, please check your inbox!
Received, please share us your MacOS version as well. We are looking into.
It is: macOS Monterey - Version 12.7.6 and I also replied on the same email!
Q: Any plans for a web version? even a webapp?
Just so I can create a link to it within my spreadsheet. Im sure there are other benefits. Great app! Actually, I'm going to leave a review now.
Support_SurFastVideoDownloader
Feb 7, 2025A: Hello Apassala,
Thanks very much for your suggestion. We had a plan. However, webapps are easy to be blocked and may fail to download videos from YouTube (you can see there are less online YouTube downloaders compared with before). We will still evaulate this demand. Thank you. And look forward to your review.
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Verified purchaser
Yout works well, but JWP is maybe the bigger challange to overcome. I'm mostly interested in cspn.
Hello, we have found found many online sites claiming not support YouTube anymore. And what do you mean by JWP? For C-Span, currently you can use SurFast Video Downloader. Thanks!
Q: download subtitles as .srt file?
Can I download subtitles as an .srt file? I know the subtitle and timestamps are already available on YT and I can just copy-paste them, but I specifically need them in srt format. Can you do that?
Support_SurFastVideoDownloader
Feb 6, 2025A: Hello apassala,
Thanks for your question and interest in SurFast Video Downloader.
SurFast Video Downloader offers two options for subtitle downloads:
Download subtitles as separate files. The format will be the same as the one uploaded to YouTube, which can be SRT or VTT. However, the format is not guaranteed.
You can also choose to embed the subtitles into the videos (this is not the same as burning them).
We offer free trials and you can download SurFast Video Downloader to have a try before making your decision.
I hope this helps! Let me know if you have any further questions.
Share SurFast Video Downloader
Verified purchaser
I bought it :)
I can't find the feature/button, but I'll keep looking or look for a tutorial.
Hello, thanks for your purchase. Here are steps to download subtitles.
Method 1. Save videos along with subtitle files
1. Launch SurFast Video Downloader and paste the YouTube video URL.
2. On the popup, select the video format and size, then tick "Original Subtitles" and click "Download".
Method 2. Download Subtitles only
1. Launch the app and click the lightbulb icon.
2. Select Subtitle and save the settings.
3. Copy and paste the video link and SurFast Video Downloader will save the subtitle file only for you.
If you still have a doubt, you can contact us via email at support@nablamind.com. Thanks!
Verified purchaser
Thank you! I think having these settings under "settings" would be more intuitive.
Hello, thanks for your suggestion. We will consider to make this feature more easy to find. Can you download subtitles as you want now?
Verified purchaser
I checked the box for subtitles. Now they download, but not always. Maybe because not all videos have subtitles, I don't know. But I cannot complain. Thank you!
Hello, if there is no subtitle, then you can't check the box. If you are able to check, then there should be a subtitle. For the case that no subtitles is downloaded when you checked the box, please share with me some links via email ()support@nablamind.com and we will look into it. Thanks!
Q: Cut any video to download video clips
Does this mean turning long form to YouTube shorts? I ultimately need to turn YouTube vids until shorts. How can this tool help me?
Support_SurFastVideoDownloader
Feb 5, 2025A: Hello, thanks for your question. The Clipping feature allows you to download a selected portion of a YouTube video. It will download one selected clip, not cut the video into small pieces. Additionally, it will not resize the videos. Therefore, I am not sure if this meets your needs.
We offer free trials, and you can download SurFast Video Downloader to test the Clipping feature. Thanks!
Download link: https://www.nablamind.com/video-downloader
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Verified purchaser
Thanks! Any plans to extend your current features to create shorts from the videos users access?
Hello, thanks for the suggestion. Our plan is to make SurFast Video Downloader a powerful Video Downloader. The feature you want is more about video editor. However, the need seems to be large. I have submitted this suggestion to our team for consideration.
I would like to confirm do you want to generate one shorts video or multiple one from a single video. Thank you.
Verified purchaser
If I apply the feature more than one time, then I can generate multiple shorts.
You're right it's more of a video editor feature. It's a slippery slope, because then people want to add stylish subtitles, a voiceover hook, sound effects, text, circles, arrows.... A good short is more than just cutting a long form - it's about emphasizing something within the long.
Hello, thank you so much for your reply. I have got your meaning. Yes, there are already some tools that do this. We will delibrately consider this. Thanks very much for sharing this.
Also, if you need a downloader, you can consider us. $19 for two devices for lifetime usage, it is one of the most budget options for you. Thanks!
Q: URL Download
Are we able to download a video via a URL? What I mean is being able to go to any website and use the url to download the video?
Support_SurFastVideoDownloader
Feb 1, 2025A: Hello sampson.christy, thanks for your interest in SurFast Video Downloader. Yes, you can download videos using SurFast Video Downloader by URL. Simply copy and paste the video url into SurFast Video Downloader and it will do the rest for you.
However, it doesn't download videos from any sites, but supported sites. Below is the list of supported websites. Please note that due to frequent changes, some websites may not be supported even if they appear on the list, so it is provided for reference only.
https://www.nablamind.com/support-center/website-list
Thanks!
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Q: Vid Download From Any Site?
HI,
Happy new Year... Can i download any video from any site without login when its not a membership or social site for ex. Wistia?
Support_SurFastVideoDownloader
Jan 2, 2025A: Hello CreativeContrarian,
Thank you for your question! Wistia is indeed supported by SurFast Video Downloader, which can download videos from over 1,000 websites, particularly social media platforms.
You can find the complete list of supported sites here: https://www.nablamind.com/support-center/website-list. Please note that support for some sites may change frequently.
Regarding login requirements: if you can view a video via URL without signing in, you won’t need to log in to download it. For example, while Facebook requires a login to view videos, you must be signed in to download them.
Additionally, here are some common unsupported sites:
DRM content sites (e.g., Netflix, Spotify)
Course platforms (e.g., Udemy)
Feel free to reach out if you have any more questions!
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HI I JUST PAID FOR THE PREMIUM VERSION FOR A MONTH AND I AM UNABLE TO DOWNLOAD A CLIPPED VIDEO. GIVEN N ERROE MESSAGE AFTER ANALZING THE VIDEO?
Hello, sorry to hear this.
Please download and install the latest version 2.0.6 from this link below:
https://www.nablamind.com/video-downloader
Once installed, please try to download the video again.
If it still fails, please share us the video link to support@nablamind.com.
We will assist you. Thanks!
Q: paid for your premium service and activated the license key but getting an error message when i tried to download.
Support_SurFastVideoDownloader
Jan 23, 2025A: Hello, thanks for your purchase. Sorry for the inconvenience. For quick assistance, please send the following information to support@nablamind.con and we will help you.
1. Your license code.
2. The video URL
3. The screenshot of the error message (in full size)
4. Do you use the Windows or Mac version?
Thanks and wait for your email. We will help you fix it.
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Q: Youtube download
does this mean I can download a video posted by other people's channel without youtube premium?
Support_SurFastVideoDownloader
Edited Jan 23, 2025A: Yes, exactly. You can use SurFast Video Downloader to download YouTube videos(public, unlisted, and private), Shorts, livestream, playlists, and even channels. It also allows you to trim and download a video clip. Let me know if you have any other questions. Thanks.
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Verified purchaser
thanks. if someone has uploaded a video to loom and then use that for skool, can i download that video from the skool platform please?
Hello, thanks for your questions.
We don't support the website skool. However, we support downloading videos from Loom, both private and public. For your case, I guess the answer is not as skool may encrpt the video.
And we offer some free downloads. You can install SurFast Video Downloader to test it in the Private feature.
Download link: https://www.nablamind.com/video-downloader
Thanks!
Q: Use Case to create Custom "LIVE TV" channel for our website. Pabbly/API integration?
We are looking for a way to create a feature to play select members of our directory website that do weekly Live Q&A events, and have a Prime Time programming guide for our LIVE channel of our website's TV player's channel links. We want the easiest way for members who enable this feature to share, stream directly or upload their live content without having to do too much additional work or set up. Can I set surfast up to monitor specific youtube (X, or FB) streams and collect the feed link or download to our own YT channels LIVE playlist or one created for that member. I would like to use Pabbly to automate this so anytime the members live show goes LIVE its available on our channel guide. maybe using a google sheet with an html form for the member to submit the URL for a scheduled LIVE broadcast?
US Quail Cooperative - "Quail TV"
Support_SurFastVideoDownloader
Jan 21, 2025A: Hello USQuailCoop, thanks for your question. SurFast Video Downloader is only a desktop video downloader. It can:
Download YouTube/Facebook/X livestream that is finished, ongoing, or upcoming. You need to paste the link manually into it.
It is not able to fetch URLs and upload the downloaded content to your YouTube channel.
This is what SurFast Video Downloader can do for you. However, I am not knowing the other platform you mentioned, therefore I am sure if you can make it. Thanks and let me know if you have any more questions.
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Q: Can this download videos from douyin?
Support_SurFastVideoDownloader
Jan 20, 2025A: Hello Matrix.g.
Thanks for your question. I am sorry that Douyin is not supported yet. However, our team is researching it and we will see if we can support it. You can check it back later. Let me know if you have any further questions. Thank you.
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Q: Can this download videos from Skool?
Support_SurFastVideoDownloader
Jan 17, 2025A: Hello, I tried a page like this. I can download the video without login.
https://www.skool.com/krypto-trading-lernen-2462/about
We offer free downloads and you can install it to have a try to confirm whether you can download purchased course.
https://www.nablamind.com/video-downloader
Thanks!
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Q: Can this download videos from private Facebook groups?
Support_SurFastVideoDownloader
Jan 17, 2025A: Hello ClayEdwards, thanks for your queation. I am happy to tell you that you can use SurFast Video Downloader to download videos from private Facebook groups. And you need to sign in to Facebook to download videos. Let me know if you have more questions. Thanks!
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Q: Question after purchase #2
Hi,
Thank you for the quick response to my question from January 11, 2025.
Unfortunately, there is not enough space in the comment field for my complete answer, so I'll open another question.
I have mixed up the settings for the soundtrack. My mistake - I meant changing the subtitle language. After the 2nd start of the program it now works.
About the folder: It would be nice if each download was automatically loaded in its own folder without me having to enter the destination folder manually each time. The folder could have the name of the video, for example. This would allow me to sort the files quickly and effectively, even in batch processing.
Is it possible to download the available audio tracks specifically? Unfortunately, the program only downloads the 1st audio track although the YouTube video offers several audio tracks.
Support_SurFastVideoDownloader
Jan 14, 2025A: Hello commaik,
Thanks for your further information.
1.I am glad that the first question is no longer a problem.
2.I got your idea. Create a folder to save each video by default. Thanks for your suggestion. However, I personally think this will cause some inconvenience when people would like to quickly play downloaded videos consecutively. I will submit the suggestion to the product manager for consideration and see if there is any good way.
3.For this and I just got to know that YouTube allows multiple audio tracks for one video. I have not seen such a video before. Can you please share with me some videos with multiple audio tracks? We will reasearch it and see if we can support it. If possible, please share them to us via email support@nablamind.com.
Thanks again for all your suggestion and they are helpful.
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Q: Questions after the purchase
I use JDownloader so far and convert the videos in an additional program and hope that I now have an all-in-one solution? I bought the program and have a few questions about using it:
I can only use the program in full screen mode (which is very impractical with my 49” screen). In the minimized window I cannot change the size of the window and the settings menu at the bottom left is missing.
Is it possible to create a separate folder for each download within the download folder?
The option to change the audio track for a download (Youtube) is inactive. Youtube recently started offering automatic translation of the soundtrack and I was hoping that I could download it separately.
How does the registration for the private area work? Do my Youtube login details run through your servers beforehand?
Thank you very much
Support_SurFastVideoDownloader
Jan 12, 2025A: Hello,
I am sorry for the inconvenience you are experiencing. Please send us your computer and monitor information to support@nablamind.com. We will check the display issue. And by now the size of the window in minimized window can't be adjusted. I will add this feature as a suggestion to the product manager.
For the playlist download, we will create a folder to save the downloaded video. And you can manually create a download folder for each download in the download popip. Let me know if this meets your need.
Could you please provide more details on this "The option to change the audio track for a download (Youtube) is inactive“?
And for the private video downloading, we won't have access to your login information and your login information is secure.
Thanks and wait for your reply.
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Hi,
Thank you for the quick response to my question from January 11, 2025.
Unfortunately, there is not enough space in the comment field for my complete answer, so I'll open another question.
You can write to us via email. Our contact email is support@nablamind.com. Thanks!
Q: Downloading from Kajabi?
Can this tool download videos in Kajabi?
Support_SurFastVideoDownloader
Jan 12, 2025A: Hello,
Thanks very much for your inquiry.
This site is not the list of supported websites. We have not tested it on the site.
We offer three free downloads, you can download it from the link below to have a try:
https://www.nablamind.com/video-downloader
Thanks and let me know if there are any other questions.
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