I couldn't find any instrucitons. Please explain how tracking/tracked work
For "Any Channel" download does it track and automatically download when the creator uploads content?
And for "Live Stream" youtube live and tiktok live , does the software track when the creator comes on live and record the session? How does it work?
Founder Team
Support_SurFastVideoDownloader
Jan 27, 2026
A: Hi! Thanks for the great questions — you're very close 😊 Tracking a channel in SurFast Video Downloader means:
You add the channel URL to SurFast Video Downloader. You can choose to download all existing videos right away (or skip them). Once tracked, SurFast Video Downloader will automatically check for and download new videos whenever the creator uploads them (at your set check interval /...
I tried Rumble download unsecessfully. Would recommend adding their platform as well. Is this possible?
Founder Team
Support_SurFastVideoDownloader
Edited Jan 20, 2026
A: Hello, according to our previous experience, the site is supported. I tested with one video link, it is working. Please share the link with us and we will check it for you. It is recommended that you contact us via email as it is convenient to share links and screenshots. Thank you!
I'm trying to download my purchased. courses from Udemy, but it fails. It works with other software (like Downie) so it is not a DRM issue. I just want to use Surfast to mass download a whole course.
Founder Team
Support_SurFastVideoDownloader
Jan 13, 2026
A: Hello Erben,
Thanks for your comment. Please share the course link with us via email. Our support email is support@nablamind.com. Do you use the Windows or Mac version? Thanks and we are looking forward to your feedback.
Hey was wanting to reach the support team I need to find out how to find codes.
Founder Team
Support_SurFastVideoDownloader
Jan 9, 2026
A: Hello, thanks for your question! You can reach us via email at support@nablamind.com or post in our subreddit: r/SurFastDownloader.
To locate your code, please refer to the email sent by AppSumo. As we don’t have access to AppSumo order details, we’re unable to retrieve codes directly. Once activated, the code will not be visible in the app, so it’s important to keep the original email or note...
Q: What information you need to reset the keys? Do you require the email address, the invoice, or the key itself?
Share SurFast Video Downloader
Q: What does Tracking and tracked mean?
I couldn't find any instrucitons. Please explain how tracking/tracked work
For "Any Channel" download does it track and automatically download when the creator uploads content?
And for "Live Stream" youtube live and tiktok live , does the software track when the creator comes on live and record the session? How does it work?
Support_SurFastVideoDownloader
Jan 27, 2026A: Hi! Thanks for the great questions — you're very close 😊
Tracking a channel in SurFast Video Downloader means:
You add the channel URL to SurFast Video Downloader.
You can choose to download all existing videos right away (or skip them).
Once tracked, SurFast Video Downloader will automatically check for and download new videos whenever the creator uploads them (at your set check interval /...
Share SurFast Video Downloader
Q: Rumble.com supported?
I tried Rumble download unsecessfully. Would recommend adding their platform as well. Is this possible?
Support_SurFastVideoDownloader
Edited Jan 20, 2026A: Hello, according to our previous experience, the site is supported. I tested with one video link, it is working. Please share the link with us and we will check it for you.
It is recommended that you contact us via email as it is convenient to share links and screenshots. Thank you!
Share SurFast Video Downloader
Q: Udeny support?
I'm trying to download my purchased. courses from Udemy, but it fails. It works with other software (like Downie) so it is not a DRM issue.
I just want to use Surfast to mass download a whole course.
Support_SurFastVideoDownloader
Jan 13, 2026A: Hello Erben,
Thanks for your comment. Please share the course link with us via email. Our support email is support@nablamind.com. Do you use the Windows or Mac version? Thanks and we are looking forward to your feedback.
Share SurFast Video Downloader
Verified purchaser
Using Mac. OK I'll contact the support, thanks!
Verified purchaser
I can confirm it's all fixed and works great! Hope to have good news about subtitles soon :)
Q: How can i reach support team
Hey was wanting to reach the support team I need to find out how to find codes.
Support_SurFastVideoDownloader
Jan 9, 2026A: Hello, thanks for your question! You can reach us via email at support@nablamind.com or post in our subreddit: r/SurFastDownloader.
To locate your code, please refer to the email sent by AppSumo. As we don’t have access to AppSumo order details, we’re unable to retrieve codes directly. Once activated, the code will not be visible in the app, so it’s important to keep the original email or note...
Share SurFast Video Downloader