Q: Bug help request: After successful download from YT, error "File does not exist" happens
I need your help to fix this bug. Several issues when I attempt to download from YT (these are free public education videos, intended for free personal use & download): • Issue 1#: Frequent "Error [number]% An unexpected error occurred during the download" After uninstalling & reinstalling, the issue resolves, however, this leads to issue #2 • Issue #2: After successful download, when i click on...
Founder Team
Support_SurFastVideoDownloader
Apr 3, 2026
A: Hello slock08,
I’m sorry for any inconvenience and am here to help.
Please try the following steps:
Check VPN: If you’re using a VPN, disable it and test SurFast Video Downloader again. Clear Cache: Go to SurFast Video Downloader's Settings > Advanced Settings to clear cache. Restart the software. You can try multiple times. Clear Chromium Folder: If no VPN is in use, delete the Chromium...
also other sites no longer downloading are you fixing this issue?
Founder Team
Support_SurFastVideoDownloader
Mar 31, 2026
A: Hello, there are downloading problems under some circumstance and we are working on it. However, this is not for all sites. Please contact us at [email protected] to provide the links and screenshots. Also share the log: vd_server.log Win: %AppData%\NablaMind\SurFast Video Downloader - Paste it directly into the File Explorer address bar and press Enter to quickly open this folder Mac:...
Is it possible to download Youtube Live ? Does it works if it's made private?
Founder Team
Support_SurFastVideoDownloader
Edited Mar 31, 2026
A: Yes, you could download YouTube live. For a private YouTube live video, you need to have the proper access. Let me know if you have any questions. Thanks!
so if no subtitles on you tube then surfast generate them in selected language and burn them to video ?
so if I watch a chinese video, surfast generate subtitles in english for me ?
thanks
Founder Team
Support_SurFastVideoDownloader
Mar 27, 2026
A: Hello bhagsy, Thank you for your suggestion and for taking the time to share your idea. We appreciate your interest in a transcription + auto-subtitle feature. However, at this time, our main focus for SurFast Video Downloader remains on its core download functionality. We haven't planned to add a transcription. We’ll definitely keep your feedback in mind for future updates. If we ever decide...
Q: why does it as to have access to my brave passwords?
Every download it asks to have access, why?
Founder Team
Support_SurFastVideoDownloader
Mar 24, 2026
A: Hello infor 7247, thanks for your question. Please don't worry as it is safe.
Standard Security Check: This is a standard macOS security measure. It appears because the app needs to access your browser's login tokens (Cookies) to verify your status.
What is being accessed? The app is NOT reading your actual account password. It is only requesting access to the "Safe Storage" key to decrypt...
Q: Bug help request: After successful download from YT, error "File does not exist" happens
I need your help to fix this bug. Several issues when I attempt to download from YT (these are free public education videos, intended for free personal use & download):
• Issue 1#: Frequent "Error [number]% An unexpected error occurred during the download"
After uninstalling & reinstalling, the issue resolves, however, this leads to issue #2
• Issue #2: After successful download, when i click on...
Support_SurFastVideoDownloader
Apr 3, 2026A: Hello slock08,
I’m sorry for any inconvenience and am here to help.
Please try the following steps:
Check VPN: If you’re using a VPN, disable it and test SurFast Video Downloader again.
Clear Cache: Go to SurFast Video Downloader's Settings > Advanced Settings to clear cache. Restart the software. You can try multiple times.
Clear Chromium Folder: If no VPN is in use, delete the Chromium...
Share SurFast Video Downloader
Q: Youtube links no longer donwloading
also other sites no longer downloading are you fixing this issue?
Support_SurFastVideoDownloader
Mar 31, 2026A: Hello, there are downloading problems under some circumstance and we are working on it. However, this is not for all sites. Please contact us at [email protected] to provide the links and screenshots. Also share the log:
vd_server.log
Win: %AppData%\NablaMind\SurFast Video Downloader - Paste it directly into the File Explorer address bar and press Enter to quickly open this folder
Mac:...
Share SurFast Video Downloader
Q: Youtube Live
Is it possible to download Youtube Live ? Does it works if it's made private?
Support_SurFastVideoDownloader
Edited Mar 31, 2026A: Yes, you could download YouTube live. For a private YouTube live video, you need to have the proper access. Let me know if you have any questions. Thanks!
Share SurFast Video Downloader
Q: can you add transcribe feature ?
maybe as a add on or credits pack
so if no subtitles on you tube then surfast generate them in selected language and burn them to video ?
so if I watch a chinese video, surfast generate subtitles in english for me ?
thanks
Support_SurFastVideoDownloader
Mar 27, 2026A: Hello bhagsy,
Thank you for your suggestion and for taking the time to share your idea.
We appreciate your interest in a transcription + auto-subtitle feature.
However, at this time, our main focus for SurFast Video Downloader remains on its core download functionality. We haven't planned to add a transcription.
We’ll definitely keep your feedback in mind for future updates. If we ever decide...
Share SurFast Video Downloader
Q: why does it as to have access to my brave passwords?
Every download it asks to have access, why?
Support_SurFastVideoDownloader
Mar 24, 2026A: Hello infor 7247, thanks for your question. Please don't worry as it is safe.
Standard Security Check: This is a standard macOS security measure. It appears because the app needs to access your browser's login tokens (Cookies) to verify your status.
What is being accessed? The app is NOT reading your actual account password. It is only requesting access to the "Safe Storage" key to decrypt...
Share SurFast Video Downloader