Q: Virustotal Detects Malware - Is It a False Positive?
I bought a couple of licenses for me and some VAs but as I ran the file SurFastVideoDownloaderInstaller through Virustotal it came back with a malware alert: W32.AIDetectMalware from Bkav Pro.
Now I do realize that false positives can happen, and looking up this particular one it seems it may be a false positive, but I am reluctant to install ANYTHING that has even the slightest suspicion, so I...
Founder Team
Support_SurFastVideoDownloader
Edited Dec 9, 2025
A: Hello, Thank you for your feedback. I just ran the scan and confirmed the issue. We can resolve this by reaching out to Bkav Pro to address the false positive. For context, Bkav Pro is known for its high false positive rate on VirusTotal scans, and detections from more powerful, reputable antivirus programs (like Microsoft Defender, Kaspersky, or ESET) are generally more reliable—none of which...
I do understand, and I understand that this is very likely just a false positive, but I am just extremely careful about installing anything that has even a remote chance of containing something sketchy. Can the warning be removed by signing the relevant file?
I'll wait for two weeks and hope you can get this resolved, and if you do I'll also delete my question.
Hello Rob, thanks for your reply. I understand your concerns. I already sent an email to the antivirus company to ask them to address this. Also, I have asked the developer to check if there is anything else we can do. Thanks again for founding this for us.
Can I download videos that are uploaded to the site and are only available to members?
Founder Team
Support_SurFastVideoDownloader
Dec 8, 2025
A: Hello! Thank you for your questions. With so many websites out there, we can't provide definitive answers for every one—it really depends on the specific site. That said, most course platforms aren't supported, especially newer or smaller ones. Currently, Udemy non-DRM courses can be downloaded and saved. Here is a list of supported sites:...
Q: hi can I also download transcripts from tiktok videos?
Founder Team
Support_SurFastVideoDownloader
Dec 1, 2025
A: Hello Monica 91, thanks for your question. You can download TikTok videos, however, the transcript is not included. Let me know if you have more questions.
I plan to upgrade our computers in the next year. We have 2 of them. Will i be able to transfer the license to the new 2 computers and deactivate the old 2 computers? Or if a motherboard or hard drive has an issue and needs to be replaced in the future?
Founder Team
Support_SurFastVideoDownloader
Dec 1, 2025
A: Hello 411Graphics, thanks very much for contacting us. We will ensure your lifetime access to SurFast Video Downloader. No matter what reason it is, as long as you can't use the license to activate the SurFast Video Downloader Pro version, you can contact us to reset your license and regain the Pro version. Let me know if you have any more questions about the license and software. Thanks!
Q: I'm planning to buy the app, however the price at appsumo.com & nablamind.com is significantly different, why?
Founder Team
Support_SurFastVideoDownloader
Nov 28, 2025
A: Hello! The price difference you're seeing is intentional and a common strategy for tools featured on AppSumo. AppSumo specializes in limited-time lifetime deals at deeply discounted rates to help new products like ours reach a wider audience quickly—think of it as a promotional boost for "Sumo-lings". On our official site at nablamind.com, we offer the full standard pricing to reflect ongoing...
Hello, There is only one version of SurFast Video Downloader, with no feature differences. On our website, a single license covers three Windows or Mac PCs, but one code cannot be used on two different systems. In contrast, the AppSumo license is cross-platform and valid for two PCs. While this offers one less seat, the cross-platform capability can save you significantly.
Q: Virustotal Detects Malware - Is It a False Positive?
I bought a couple of licenses for me and some VAs but as I ran the file SurFastVideoDownloaderInstaller through Virustotal it came back with a malware alert: W32.AIDetectMalware from Bkav Pro.
Now I do realize that false positives can happen, and looking up this particular one it seems it may be a false positive, but I am reluctant to install ANYTHING that has even the slightest suspicion, so I...
Support_SurFastVideoDownloader
Edited Dec 9, 2025A: Hello,
Thank you for your feedback. I just ran the scan and confirmed the issue. We can resolve this by reaching out to Bkav Pro to address the false positive.
For context, Bkav Pro is known for its high false positive rate on VirusTotal scans, and detections from more powerful, reputable antivirus programs (like Microsoft Defender, Kaspersky, or ESET) are generally more reliable—none of which...
Share SurFast Video Downloader
Verified purchaser
Thanks for your swift reply.
I do understand, and I understand that this is very likely just a false positive, but I am just extremely careful about installing anything that has even a remote chance of containing something sketchy. Can the warning be removed by signing the relevant file?
I'll wait for two weeks and hope you can get this resolved, and if you do I'll also delete my question.
Hello Rob, thanks for your reply. I understand your concerns.
I already sent an email to the antivirus company to ask them to address this.
Also, I have asked the developer to check if there is anything else we can do.
Thanks again for founding this for us.
Q: Video on Member Site
Can I download videos that are uploaded to the site and are only available to members?
Support_SurFastVideoDownloader
Dec 8, 2025A: Hello! Thank you for your questions. With so many websites out there, we can't provide definitive answers for every one—it really depends on the specific site. That said, most course platforms aren't supported, especially newer or smaller ones. Currently, Udemy non-DRM courses can be downloaded and saved.
Here is a list of supported sites:...
Share SurFast Video Downloader
Q: hi can I also download transcripts from tiktok videos?
Support_SurFastVideoDownloader
Dec 1, 2025A: Hello Monica 91, thanks for your question. You can download TikTok videos, however, the transcript is not included. Let me know if you have more questions.
Share SurFast Video Downloader
Q: License Question
I plan to upgrade our computers in the next year. We have 2 of them.
Will i be able to transfer the license to the new 2 computers and deactivate the old 2 computers? Or if a motherboard or hard drive has an issue and needs to be replaced in the future?
Support_SurFastVideoDownloader
Dec 1, 2025A: Hello 411Graphics, thanks very much for contacting us. We will ensure your lifetime access to SurFast Video Downloader. No matter what reason it is, as long as you can't use the license to activate the SurFast Video Downloader Pro version, you can contact us to reset your license and regain the Pro version.
Let me know if you have any more questions about the license and software. Thanks!
Share SurFast Video Downloader
Q: I'm planning to buy the app, however the price at appsumo.com & nablamind.com is significantly different, why?
Support_SurFastVideoDownloader
Nov 28, 2025A: Hello! The price difference you're seeing is intentional and a common strategy for tools featured on AppSumo. AppSumo specializes in limited-time lifetime deals at deeply discounted rates to help new products like ours reach a wider audience quickly—think of it as a promotional boost for "Sumo-lings". On our official site at nablamind.com, we offer the full standard pricing to reflect ongoing...
Share SurFast Video Downloader
Verified purchaser
Is there any different in features (i.e. upgrade, tech support, etc)?
Hello,
There is only one version of SurFast Video Downloader, with no feature differences.
On our website, a single license covers three Windows or Mac PCs, but one code cannot be used on two different systems.
In contrast, the AppSumo license is cross-platform and valid for two PCs. While this offers one less seat, the cross-platform capability can save you significantly.