Q: Does this software support downloading from Prime Video and Disney+
Hi. I am interested in buying this deal, but I need to confirm if it works for streaming platforms. I know it handles YouTube and TikTok well, but can it download movies or series directly from Amazon Prime Video and Disney+? Thanks!
Founder Team
Support_SurFastVideoDownloader
Dec 19, 2025
A: Hello Kensuke, Thank you for your interest in SurFast Video Downloader! Unfortunately, the sites you mentioned aren't currently supported, as we don't handle downloads of DRM-protected content at this time. I truly apologize for any inconvenience this causes. If there's anything else I can clarify or assist with, just let me know—I'm here to help!
Can it download videos hosted on Skool.com, in paid/private groups? (Most skool vids tend to be hosted on Loom, Youtube, Vimeo, Wistia, and skool-native hosted)
Founder Team
Support_SurFastVideoDownloader
Dec 15, 2025
A: Hello jp_howard, thanks for your questions. I am sorry that the site is not supported yet. We will research this site again in the next majore update and now it has not started.Thanks very much for your understanding!
Hi, how to request a feature? I want to have embedded artwork of the mp3 file when is downloaded instead manually to add to it. I can download all media files but especially for the music I prefer to have this ready, how this is possible to be realized?
Founder Team
Support_SurFastVideoDownloader
Dec 15, 2025
A: Hello Konstantin, thanks for your suggestion. To request a feature, you can directly write to support@nablamind.com. For most site, we will show the image within the app. Do you want the cover to show in the File Explorer? Can you please share some sites with us by email and we will check them. Thanks!
This was a small "non-issue" that I was concerned about, but it has now been fully resolved by the team, amazing support and I can't wait to test the product!
Founder Team
Support_SurFastVideoDownloader
Edited Dec 9, 2025
A: Hello, Thank you for your feedback. I just ran the scan and confirmed the issue. We can resolve this by reaching out to Bkav Pro to address the false positive. For context, Bkav Pro is known for its high false positive rate on VirusTotal scans, and detections from more powerful, reputable antivirus programs (like Microsoft Defender, Kaspersky, or ESET) are generally more reliable—none of which...
I do understand, and I understand that this is very likely just a false positive, but I am just extremely careful about installing anything that has even a remote chance of containing something sketchy. Can the warning be removed by signing the relevant file?
I'll wait for two weeks and hope you can get this resolved, and if you do I'll also delete my question.
Hello Rob, thanks for your reply. I understand your concerns. I already sent an email to the antivirus company to ask them to address this. Also, I have asked the developer to check if there is anything else we can do. Thanks again for founding this for us.
Just want to share an update: we have received the reply from Bkav: "Bkav would like to inform that the issue has been solved. Please check it and reply us." I just run the file scan again on VirusTotal, and the flag is still there. I guess it will take time for the update. I hope this is helpful for you.
Yes, it is gone now. In the future, if you need any support, you can directly reach out to us via support@nablamind.com, and we'll respond within 24 hours on weekdays (and slightly longer on weekends/holidays).
Can I download videos that are uploaded to the site and are only available to members?
Founder Team
Support_SurFastVideoDownloader
Dec 8, 2025
A: Hello! Thank you for your questions. With so many websites out there, we can't provide definitive answers for every one—it really depends on the specific site. That said, most course platforms aren't supported, especially newer or smaller ones. Currently, Udemy non-DRM courses can be downloaded and saved. Here is a list of supported sites:...
Q: Does this software support downloading from Prime Video and Disney+
Hi. I am interested in buying this deal, but I need to confirm if it works for streaming platforms. I know it handles YouTube and TikTok well, but can it download movies or series directly from Amazon Prime Video and Disney+? Thanks!
Support_SurFastVideoDownloader
Dec 19, 2025A: Hello Kensuke,
Thank you for your interest in SurFast Video Downloader!
Unfortunately, the sites you mentioned aren't currently supported, as we don't handle downloads of DRM-protected content at this time. I truly apologize for any inconvenience this causes.
If there's anything else I can clarify or assist with, just let me know—I'm here to help!
Share SurFast Video Downloader
Q: Skool supported?
Can it download videos hosted on Skool.com, in paid/private groups?
(Most skool vids tend to be hosted on Loom, Youtube, Vimeo, Wistia, and skool-native hosted)
Support_SurFastVideoDownloader
Dec 15, 2025A: Hello jp_howard, thanks for your questions. I am sorry that the site is not supported yet. We will research this site again in the next majore update and now it has not started.Thanks very much for your understanding!
Share SurFast Video Downloader
Q: Integrated artwork
Hi, how to request a feature?
I want to have embedded artwork of the mp3 file when is downloaded instead manually to add to it.
I can download all media files but especially for the music I prefer to have this ready, how this is possible to be realized?
Support_SurFastVideoDownloader
Dec 15, 2025A: Hello Konstantin, thanks for your suggestion. To request a feature, you can directly write to support@nablamind.com. For most site, we will show the image within the app. Do you want the cover to show in the File Explorer? Can you please share some sites with us by email and we will check them.
Thanks!
Share SurFast Video Downloader
Verified purchaser
Thanks, I sent email now.
Q: Question has been resolved.
This was a small "non-issue" that I was concerned about, but it has now been fully resolved by the team, amazing support and I can't wait to test the product!
Support_SurFastVideoDownloader
Edited Dec 9, 2025A: Hello,
Thank you for your feedback. I just ran the scan and confirmed the issue. We can resolve this by reaching out to Bkav Pro to address the false positive.
For context, Bkav Pro is known for its high false positive rate on VirusTotal scans, and detections from more powerful, reputable antivirus programs (like Microsoft Defender, Kaspersky, or ESET) are generally more reliable—none of which...
Share SurFast Video Downloader
Verified purchaser
Thanks for your swift reply.
I do understand, and I understand that this is very likely just a false positive, but I am just extremely careful about installing anything that has even a remote chance of containing something sketchy. Can the warning be removed by signing the relevant file?
I'll wait for two weeks and hope you can get this resolved, and if you do I'll also delete my question.
Hello Rob, thanks for your reply. I understand your concerns.
I already sent an email to the antivirus company to ask them to address this.
Also, I have asked the developer to check if there is anything else we can do.
Thanks again for founding this for us.
Just want to share an update: we have received the reply from Bkav: "Bkav would like to inform that the issue has been solved. Please check it and reply us."
I just run the file scan again on VirusTotal, and the flag is still there. I guess it will take time for the update. I hope this is helpful for you.
Verified purchaser
No the flag is now gone and it looks (and is) 100% clean now, so great job, thank you!
Yes, it is gone now. In the future, if you need any support, you can directly reach out to us via support@nablamind.com, and we'll respond within 24 hours on weekdays (and slightly longer on weekends/holidays).
Q: Video on Member Site
Can I download videos that are uploaded to the site and are only available to members?
Support_SurFastVideoDownloader
Dec 8, 2025A: Hello! Thank you for your questions. With so many websites out there, we can't provide definitive answers for every one—it really depends on the specific site. That said, most course platforms aren't supported, especially newer or smaller ones. Currently, Udemy non-DRM courses can be downloaded and saved.
Here is a list of supported sites:...
Share SurFast Video Downloader