bernd.radnitzQ: CNAME / Custom Domain for Chat Widget and Help Center
Critical question for B2B use: Our clients' firewalls often block third-party domains. We need to serve all customer-facing elements via our own subdomain using CNAME.
Does your AppSumo deal support CNAME for:
The live chat widget?
The knowledge base / help center?
This is a deal-breaker feature for us. Thanks!
Nime_WPSubscription
Oct 15, 2025A: Hi,
Chat widget is directly connected to the inbox system. And, yes!! We fully support custom domains for knowledge bases via CNAME records.
You can find detailed setup instructions here: https://help.thrivedesk.com/en/custom-domain-for-docs
Hope this will help to clarify things for your B2B setup!
Thank you for the quick reply. To be 100% certain before buying:
Your answer for the knowledge base is perfect.
For the chat widget: Will the initial JavaScript files for the widget be loaded from our own CNAME'd subdomain, or will they always be loaded from a ThriveDesk domain?
This is the critical point for us. Thanks!
It’ll be from our domain