Agency Plan team members are not receiving the same feature benefits

Question

Hi there,\u000a\u000aI purchased an Agency plan which stipulates unlimited team members, so I\u0027ve added a team member and now its asking to pay $29 to use the features like Google Meet and payment bookings.\u000a\u000aIs this a bug that needs to be fixed or is it misleading in what the Agency plan actually offers?\u000a\u000aThanks

Natasha_originals · Answer

Hi Jonny,\u000a\u000aThank you for reaching out — happy to clarify how the Agency plan works.\u000a\u000aWith the TidyCal Agency plan, you can invite unlimited team members, and they can be part of your team setup. \u000aHowever, each team member keeps their existing account level — meaning if they are on a free plan, they continue to operate on a free plan for their personal booking types.\u000a\u000aThe Agency plan primarily covers team\u002Dmanaged booking types, where you as the Agency owner can create and manage shared booking types for the whole team. \u000aBut for personal booking types and features like Google Meet or payment collection to work inside their own accounts, individual team members would need to upgrade their personal plans if they wish to use those features independently.\u000a\u000aIt\u0027s not a bug — it\u0027s just how the plan structure works at this time. \u000a\u000aWishing you a great day and sending kind regards!

Luka_originals · Answer

Hi!\u000aThanks for the question,\u000a\u000aThe Agency Plan does include unlimited team members, but only the account owner (the main Agency account) gets the Pro features included in the plan (like Google Meet, payment integrations, etc.).\u000a\u000aWhen you add a team member, they get a free TidyCal account connected under your Agency workspace and using your Google Meet connection. This allows them to be part of your team page, participate in round\u002Drobin and collective bookings, and share the team’s booking links.\u000a\u000aHowever, if a team member wants to use Pro features on their own personal booking pages (outside of the Agency team functionality), they would need their own Pro upgrade.\u000a\u000aSo it’s not a bug — it’s the intended setup. The Agency plan ensures unlimited team collaboration and scheduling, but individual Pro features remain tied to the account that purchased them.\u000a\u000aIf your main need is for all team members to use Google Meet or payment links under the team booking types, then it will work through the Agency plan without extra costs. \u000a\u000aThe $29 upgrade prompt only applies if they want those features in their own standalone calendars.

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