A: Hello, thanks for reaching out, and sorry for the trouble!

The most common cause here is an email mismatch. The license attaches to the TidyCal account whose email matches the email on your AppSumo purchase exactly, so if your TidyCal account uses a different address, the license won't show up on it. Worth trying first: run a password reset at https://tidycal.com/forgot-password using the exact email from your AppSumo order and see whether an account exists there.

If that doesn't get you in, this needs someone to look at your account directly. Email us at [email protected] with the email address from your AppSumo order and your order number, and we'll attach the Agency Lifetime license for you manually. Two quick notes: please don't post your code on this page since it's public, and please don't register a new account in the meantime, as that creates a second empty account we'd then have to merge back together.

Send that over whenever you're ready and we'll be happy to get you up and running!