A: Thanks for reaching out, and I can see how this would feel confusing after you’ve already purchased the Agency Plan.

If you’re seeing prompts to “upgrade to Agency” even though you’ve purchased it, this usually means the license hasn’t been fully linked to your account.

The best next step is to email our team directly at support@TidyCal.com.

We’ll review your purchase and make sure your Agency license is properly activated and showing up on your account. Once that’s done, your members will be able to join your team without issues.

Thanks for flagging this—our support team will get this sorted quickly for you.