Users doesn't receive confirmation emails

Question

Hello,\u000aI have a problem with my Tidycal : my users doesn\u0027t receive a confirmation email after booking. They just receive remainder email or confirmation email when rescheduling but not at the initial booking. Can you explain me why ?\u000aThanks

Natasha_originals · Answer

Hello ORIS,\u000a\u000aThank you for your email and your question.\u000a\u000aOnly you will be receiving TidyCal invites, and your clients will receive invites from you directly. \u000aComing from the address of your primary calendar.\u000aThis is made on purpose like this, so the email booking confirmation for your clients comes from you directly and not from TidyCal.\u000a\u000aOnly in the event people don\u0027t have their email addresses and calendars integrated will the booker get a booking invite/confirmation from TidyCal.\u000a\u000aWith kind regards,\u000aTeam Originals

Natasha_originals · Answer

Hello ORIS,\u000a\u000aThank you for your email and your question.\u000a\u000aOnly you will be receiving TidyCal invites, and your clients will receive invites from you directly. \u000aComing from the address of your primary calendar.\u000aThis is made on purpose like this, so the email booking confirmation for your clients comes from you directly and not from TidyCal.\u000a\u000aOnly in the event people don\u0027t have their email addresses and calendars integrated will the booker get a booking invite/confirmation from TidyCal.\u000a\u000aWith kind regards,\u000aTeam Originals

113497877592331788644 · Answer

This is something I have also noticed. Either the message is delayed or doesnt go through...

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