Hey Sumo-lings! 🤗

Since launching on AppSumo, we’ve received incredible feedback from you all! We’re humbled and truly appreciate your support ✨

Today, we’re excited to share some significant product updates:

🔥 Live Human Take-Over for Help Desk: You can now activate human support in your chatbot settings, allowing users to escalate conversations for live assistance. Conversations needing your attention will highlight in real-time within Help Desk, enabling you to add a personal touch to your customer support. After resolving the issue, hand the conversation back to AI to continue from where it left off. You can also proactively take-over any conversation as you watch them take place.

These enhancements mark a crucial milestone on our roadmap and open up many possibilities.

You all have fantastic ideas and use-cases for Tiny Talk, and we’re excited to see them come to life ⚡️

Recent Updates:

• ⭐️ Complete overhaul of the Tiny Talk Dashboard

• 🔗 Per-message link to webpage sources in chat widget

• 🔖 Support for Markdown and math notation

• 🌎 Enhanced URL crawling & scraping

• 💬 Access to Conversation History and Contact Demographics in Help Desk

• 🖌️ Customizable chat interface options: colors, syntax highlighting, widget auto-launch

• 🤗 Pre-set Welcome & Suggested messages

• 🤖 Integration of new GPT Models

• ✋ Rate limiting for WhatsApp conversations

Upcoming Features:

• Integrations with Zapier, Pabbly, WordPress, Shopify, and Google (in-progress)

• User-side conversation history and widget enhancements

• Function calling

• Alternative LLMs

• Advanced analytics

• Team collaboration tools

We’d love to hear your thoughts on our new live human support features 🥳

Feel free to reach out anytime—let us know how we can improve your experience even further 🫡

All the best,

Tiny Talk Team

Hey, Sumo-lings! 🤗

We're thrilled to introduce Tiny Talk on AppSumo! 🥳

Dive into the future of business interactions with Tiny Talk — your all-in-one, AI-powered chatbot platform. Tiny Talk is about engaging customers, boosting sales, and delivering top-tier support to customers and business teams.

Why Tiny Talk? Designed with your needs at the forefront, Tiny Talk empowers you to:

– 💬 Automate Customer Support: Provide round-the-clock assistance, reduce wait times.

– 🛍️ Boost E-commerce Sales: Offer personalized recommendations, answer FAQs to directly drive sales.

– ✏️ Capture and Qualify Leads: Engage and qualify leads in real-time.

– 📥 Collect Feedback: Gather actionable feedback, fine-tuning your products and services.

– 🧰 Offer Technical Support: Deliver immediate, step-by-step support for technical queries.

– 📆 Streamline HR & Onboarding: Automate recruitment processes, answer candidate FAQs, and simplify onboarding, making HR tasks more efficient.

– 📚 Enhance Education and Training: Support learning with instant access to information and interactive dialogues, enriching the educational experience.

– 💼 Business & Employee Support: Make your knowledge-base accessible to your teams on the go.

From the beginning, we knew businesses needed more than just a Q&A bot. They required a flexible, adaptive solution. Tiny Talk is that solution, offering knowledge bases, web scraping, multiple chatbots, API key control, lead generation, WhatsApp integration, branding, and much more. With upcoming features like analytics, real-time help desk and additional integrations like Shopify, Slack, Wordpress, Zapier.

As co-founders with 20 years of experience in digital product design and software engineering, we bring our expertise into this product. Our commitment to simplicity, flexibility, and user-centric design sets us apart. Tiny Talk is more than a tool; it's a partner in your business's growth.

Try Tiny Talk Today: We're not just launching a product; we're inviting you to join us in redefining customer and workforce engagement. Explore Tiny Talk, and let's build the future of support automation together 🚀

We're happy to introduce Workspaces in Tiny Talk! 🥳

As communicated previously, we've just released the beta version of our workspaces feature that lets you invite your team members and manage your bots/agents together.

Tier 7 users are gifted one seat as a token of gratitude, which means they can already invite a member. We've created your default workspaces and migrated all your resources, entities into this workspace, you can also create as many workspaces as you wish.

We've received so many feedback and ideas on how you would like to make use of this feature, and I think we managed to address almost all of those. We'll now be running the beta for a little while and collect further feedback, fix potential bugs and improve user experience. So we encourage you to take a test drive.

Maybe good to list all things you might check or want to know, this is also the high level test cases for us:

- Find your workspace at the bottom left corner, above your profile

- Create workspace

- Delete workspace

- Invite Member

- Invites are valid for 7 days, after that a new invite has to be sent

- Update Member Role

- Accept Member Invitation

- Members can have 3 different roles, Viewer, Editor, Admin

- Owners can remove members

- Admins can do pretty much everything except billing related actions or deleting a workspace/member

- Viewers have read-only access

- Editors can read/update content and manage the bots/agents but mostly cannot take destructive actions

- We'll add further documentation soon to address potential questions and provide detailed information on exact scope of each role

- Help Desk: Multiple members can now chat in the same conversation

- Help Desk: Every member of the workspace will receive real-time updates for each conversation/messages

- Help Desk: You can assign the conversation to any member who has sent a message to conversation, there'll be some more improvements on this

- Members can upload profile pictures

- Members can add display names to support with privacy concerns

- Messenger: Member display name or pictures are not yet supported but it will be soon

Feel free to reach out using support@tinytalk.ai to report any issues you might experience

All the best,

Tiny Talk Team

We're happy to announce that push notifications are live! 🥳

You can now subscribe to push notifications on your desktop browser to be notified every time there is a new conversation, new message or human support request.

This has been one of the most requested features and we're happy to bring it live 🚀

Feel free to reach out using support@tinytalk.ai to report any issues you might experience.

All the best,

Tiny Talk Team