asakhaiasakhaiPLUS
Apr 26, 2026
Q: Why are my Video Captures showing that my site doesn't load?
It appears that all the visitor recordings show my site isn't fully loading. How do I troubleshoot this? I don't think this is what my users see. Is it?
Founder Team
Fawwad_TruConversion
Apr 28, 2026A: Thank you for the questions.
At the time of creating a campaign, TruConversion captures (scrapes) the page structure to map and display the customers collected data. If there are any changes in the page layout or CSS afterwards, the system may not automatically recognize those changes, which can cause display or loading issues.
Please contact at [email protected]. Team will help to resolve the issue.
Thank you for your patience
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