4.4
Taco ratings
Customers are all about Vento, praising its seamless pause, rewind, and re-record feature, intuitive interface, and efficient editing process. There are a few hiccups like occasional lag and limited customer support, just small bumps on the road. Weighing the raves against the occasional grumbles, Vento is hitting the mark and is a solid buy for those in need of a reliable screen recording tool. Plus, with a 4.5-star rating and 154 reviews, it's worth giving it a try, especially with the 60-day money-back guarantee.
AI-powered summary of customer reviews
Verified purchaser
Account downgraded to free plan - 0 support
Been over an year since I had used the tool but had it in the back of my mind that there's an alternative to Loom called Vento, so imagine my shock when I logged in to find that I am on the free plan. Contacted support, been over a month, no response, AppSumo was kind enough to try and get a hold of them but they too failed. It's a scam at this point, anyone impacted, I'd suggest you file a complaint, with your respective consumer redressal forums plus Stripe since it seems that Vento is still using Stripe to process payments for their monthly plans.
chris4947
Sep 7, 2026Hey there. Sorry wires got crossed. But yeah, vento is not a scam. As I mentioned to many others I was out due to some personal health issues that prevented me from working on Vento. You can reach back out directly to [email protected] and we’ll get your account squared away.
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Verified purchaser
Pure Garbage!!!!
Do NOT use this garbage service! It does NOT work...and the customer service is non-existent!
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Verified purchaser
zero support locked out of AppSumo Vento account
I've been trying forever to get this company to respond back to me. Even though they put a note here on AppSumo that they would respond to me, they have completely ignored me. I have zero access to the AppSumo subscription I paid for. I would not recommend this product because their support seems awful.
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Verified purchaser
Is there anybody reading support messages ?
I used this product for a while, and overall, it is good, but .....
After being unable to login to my account, I left 2 messages in the chat, and 1 by email, a few days ago, but never got any answer, not even "we'll getback to you soon !".
So, one more time, is there anybody reading support messages, or am I loosing my time ?
Thanks (just in case !)
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Verified purchaser
Horrible Product. It crashes constantly
I thought this would be a good alternative to Loom, but I regret ever buying this product. It constantly crashes in the middle of me recording a video and it is so annoying. I try to resume recording and all it does is buffer. I wasted money on this product, and I wish I could get a refund.
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