where can I find support for this product? can not find it on your website
Founder Team
Lukas_VideoToPage
Sep 20, 2025
A: There is a chat icon on the right bottom side. Maybe your browser settings are blocking it. Also you can contact the founder at lukas@videotopage.com
Why RU telling me "I think for you the idom "give an inch, take a mil" is a perfect description." I gave a review regarding tech issues and being denied the minutes I couldn't use bc of it. You literally told me " ...there is no reason why you would need to get recovered any of your minutes." I¨ve repored issues to you before (see above). People shoud know about the cust. service experience.
Everything is hanging, I can't even transcribe s short video. No reply from support.
Founder Team
Lukas_VideoToPage
Apr 27, 2025
A: No, actively developed. Please tell me where you tried to contact us via support. You are writing today, 27 of April, so here is our reply. Why are you saying you get no reply?
I'm glad to know all is ok. Honestly gave up on trying to contact you as I didn't get reply to my previous contacts effort. It is the second video that never completed the transcript. 37% completed after several days. I would like to think that someone is monitoring whats happening on the system.
I contacted you via email several time in the past because of failing transcriptions and other issue. I like the app but I actually had to stop using it. Last week I tried again, and submitting two wideos for transcriptions and both failed. I've deleted one and the other one is still runnning for days now.
Hi I purchased your app and it looks great. I created a course from video content. However, I can not create a link and its asking me to purchase - which I already did here as an LTD. I think it is my fault because I waited beyond the 60 day period to begin using the app. So sorry to ping you here, but I've sent an email to ask for help two days ago and I have yet to receive a response. Thanks!
Q: support
where can I find support for this product? can not find it on your website
Lukas_VideoToPage
Sep 20, 2025A: There is a chat icon on the right bottom side. Maybe your browser settings are blocking it.
Also you can contact the founder at lukas@videotopage.com
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Q: projects getting stuck
Hello! my projects are getting stuck for 3 days now. I haven´t gotten a reply from support. Please advise.
Thanks!
Lukas_VideoToPage
Jun 3, 2025A: hello, I cannot help you here, please contact me via lukas@videotopage.com or via the chat bubble in the lower right corner.
Also we fixed yesterday one small issue where transcriptions got stuck. You might want to try again
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Why RU telling me "I think for you the idom "give an inch, take a mil" is a perfect description." I gave a review regarding tech issues and being denied the minutes I couldn't use bc of it. You literally told me " ...there is no reason why you would need to get recovered any of your minutes." I¨ve repored issues to you before (see above). People shoud know about the cust. service experience.
Q: Are you planning to come back
Lukas_VideoToPage
May 16, 2025A: You mean to AppSumo? Hard to say honestly.
But the good thing is that you can now subscribe to the monthly plan on my website and cancel when the LTD comes back and buy that instead.
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Q: is this an abandoned product
Everything is hanging, I can't even transcribe s short video. No reply from support.
Lukas_VideoToPage
Apr 27, 2025A: No, actively developed. Please tell me where you tried to contact us via support. You are writing today, 27 of April, so here is our reply. Why are you saying you get no reply?
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I'm glad to know all is ok. Honestly gave up on trying to contact you as I didn't get reply to my previous contacts effort. It is the second video that never completed the transcript. 37% completed after several days. I would like to think that someone is monitoring whats happening on the system.
Verified purchaser
Where did you try to contact us?
I contacted you via email several time in the past because of failing transcriptions and other issue. I like the app but I actually had to stop using it. Last week I tried again, and submitting two wideos for transcriptions and both failed. I've deleted one and the other one is still runnning for days now.
Please advice what is the best way to contact you.
Verified purchaser
The best way to contact is vi lukas@videotopage.com and using the intercom chat bubble on the lower right corner of the app
Q: Please help
Hi I purchased your app and it looks great. I created a course from video content. However, I can not create a link and its asking me to purchase - which I already did here as an LTD. I think it is my fault because I waited beyond the 60 day period to begin using the app. So sorry to ping you here, but I've sent an email to ask for help two days ago and I have yet to receive a response. Thanks!
Lukas_VideoToPage
Apr 27, 2025A: Replied to email already on 17 Dez.
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