bropQ: Issue with Subscription Tier and Support Contact
Hello,
I purchased a Tier 2 license on 29 April; however, more than 24 hours after activating the product, my account is still showing a Tier 1 subscription.
I also tried to find a way to contact support about this issue, but I couldn’t locate a support email, chat box, or help link anywhere in the app or on your site.
Could you please confirm:
- Why is my account still showing Tier 1 instead of Tier 2
- Whether Visby has a support email address or ticket system for customer issues
It’s concerning if there is no clear support channel, especially for paid customers.
Thank you for your help. I look forward to your response.
Cem_Visby
May 1, 2026A: Hi!
Happy to help.
Our support email is listed on our website, it may have been easy to miss. You can also open a ticket directly from the support section inside the Visby panel.
Could you send your account details to [email protected] so we can take a look and get your tier sorted?
Hi brop, as a data point from another customer: I did send them an email yesterday and they replied in less than 1 hour (I am also based in Europe, same timezone as them). Sorry to hear about your experience, I hope they'll solve your problem fast. I love that tool!