admin691Q: Within Tasks, Completed Tasks seem to stuck as - "Validation is Pending". Is there a way to get the status unstuck?
Within Tasks, I am aware that one can click and drag each task to different stages.
But after completing each task and moving the task to the 'Done' column, I see the status of the completed task stuck as - Validation is Pending for days and weeks.
As a non-developer of Visby, one is unclear of the process that takes place within 'Tasks'.
Is validation of the tasks supposed to be done by the user?
Is validation of the tasks supposed to be done by a staff of Visby?
Are we supposed to contact Visby staff to validate the completed tasks?
Or is the validation supposed to be done by an AI script?
Can more details be provided so that a user who did not code this section might understand the workflow?
Cem_Visby
May 29, 2026A: Hi,
The system automatically scans tasks in the validation queue and typically completes within 24-48 hours depending on load.
Could you send your project details to [email protected] so we can take a closer look and sort it out?
Thanks for flagging this!
Hi Cem_Visby, I tried contact the support email that you provided but still no reply after patiently waiting more than 14 days. I think I have been extremely patient. Is there an alternative way to get support?
Hi, we don't see any unanswered email matching this on our support side. Could you please resend it to our support email, or open a ticket directly from within the app, so we can locate and handle it quickly.
Thank you CEM_Visby,
I have used the Support ticket function within the web app.
Ticket ID cannot be displayed here because they think it contains important private information.