Hi Davidjay, I purchased Tier-3 yesterday. Loving the simplicity of the add. It works pretty smoothly. Facing one issue. I added gmail id in my profile. So email with video is going from my gmail to my students.
But somehow this email always land up in spam/junk. If I manual send email from gmail, it goes to inbox, but if I shoot email from warm welcome, it lands up in spam. FYI, I am just...
Founder Team
davidjay
Jan 2, 2026
A: We use Postmark for email sending and less than .1% are marked as spam so this is likely something to do with the receivers inbox or their unique spam settings. Please send me a video email and I can look into it. David@warmwelcome.com
Hi, I am interested, but concerned about the quality of the video. I will be recording from my phone, and your FAQ says to reduce the quality. This is concerning as 30 FPS is very low compared to what my iPhone 17 Pro is capable of. Quality does make a difference with the first impression.
Founder Team
davidjay
Jan 2, 2026
A: You can upload any quality you’d like. Keep in mind at the highest settings an iPhone can record video that is about 1 gig per minute! Good luck uploading that and sharing it with anyone. 30 FPS is plenty.
i want the highest plan .Do you offer whitelabel access for agencies? so we can set it up for our clients .Is it available in french language? please let me know.thanks
Hello, I'd need to know, please, if GDPR compliance is implemented or not, for EU users and EU visitors ?
Many thanks !
Founder Team
davidjay
Dec 27, 2025
A: We haven’t had any issues with GDPR but the EU continues to do crazy things that make doing business there more difficult and many US companies aren’t interested in playing along with their madness.
Thankfully we have a great president and Trump recently placed visa bans on five Europeans, including former EU Commissioner Thierry Breton and anti-disinformation campaigners, accusing them of...
a simple update was requested : Before the "Send" button there needs to be a box for the visitor to check, accepting the terms and conditions and privacy policy -- Yes we'll need to add this. Jan 27, 2021 said they would add it jan 21 but still not added ! so early adopters might rightly be peeved about updates lacking and they get called product pirates !!
This feature request was considered but the scope creep was significant and considering only one person requested the feature we decided against it and built our bulk email campaigns which helps thousands of people.
More than 1 showed interest in gdpr. Also being as it is a directorate from the EU it is implied that any user of WW requests it be implemented. A simple check box and text field would have been a start. You do not want to comply, simple
Hmmm... For me, the crazy thing is to take personal data and use them without any consideration if the owner of these data want or do not want to share them and to make them publicly available. I don't have any political judglent, but your point of view about GDPR is a bit shocking. Make personal data great again.
The question was : How do your company and app manage personal data, where data are stored and protected, if there's a DPA, and so on. But I've understood you would not answer and you confirm your product is not GDPR compliant. That's the response to the question I was asking. Thank you.
then just give us the option to add a check box and a blank text field that each ac owner can fill as they see fit. yes its a mad world, give them an inch and they take a continent !!
When you mention unlimited users, does this mean true multi-user access with separate user logins, individual activity tracking, and separate usage history per user? Or does “unlimited users” mean multiple people can use the platform under one shared account?
Q: Email with video always land in spam for me
Hi Davidjay,
I purchased Tier-3 yesterday. Loving the simplicity of the add. It works pretty smoothly.
Facing one issue. I added gmail id in my profile. So email with video is going from my gmail to my students.
But somehow this email always land up in spam/junk. If I manual send email from gmail, it goes to inbox, but if I shoot email from warm welcome, it lands up in spam. FYI, I am just...
davidjay
Jan 2, 2026A: We use Postmark for email sending and less than .1% are marked as spam so this is likely something to do with the receivers inbox or their unique spam settings. Please send me a video email and I can look into it. David@warmwelcome.com
Share Warm Welcome
Verified purchaser
Thanks David. This time I added text in my email along with my video. Then it landed up in inbox. Thanks for your inputs.
Q: Quality
Hi, I am interested, but concerned about the quality of the video. I will be recording from my phone, and your FAQ says to reduce the quality. This is concerning as 30 FPS is very low compared to what my iPhone 17 Pro is capable of. Quality does make a difference with the first impression.
davidjay
Jan 2, 2026A: You can upload any quality you’d like. Keep in mind at the highest settings an iPhone can record video that is about 1 gig per minute! Good luck uploading that and sharing it with anyone. 30 FPS is plenty.
Share Warm Welcome
Thank you. I'm not a techy person, so 30 FPS seemed low compared to my phone. This makes sense.
Q: hi
i want the highest plan .Do you offer whitelabel access for agencies? so we can set it up for our clients .Is it available in french language? please let me know.thanks
Share Warm Welcome
Q: Any status about GDPR ?
Hello,
I'd need to know, please, if GDPR compliance is implemented or not, for EU users and EU visitors ?
Many thanks !
davidjay
Dec 27, 2025A: We haven’t had any issues with GDPR but the EU continues to do crazy things that make doing business there more difficult and many US companies aren’t interested in playing along with their madness.
Thankfully we have a great president and Trump recently placed visa bans on five Europeans, including former EU Commissioner Thierry Breton and anti-disinformation campaigners, accusing them of...
Share Warm Welcome
Verified purchaser
a simple update was requested : Before the "Send" button there needs to be a box for the visitor to check, accepting the terms and conditions and privacy policy
-- Yes we'll need to add this. Jan 27, 2021
said they would add it jan 21 but still not added !
so early adopters might rightly be peeved about updates lacking and they get called product pirates !!
This feature request was considered but the scope creep was significant and considering only one person requested the feature we decided against it and built our bulk email campaigns which helps thousands of people.
So.. Is there a status for GDPR, or still in the backlog ? Thank you !
Verified purchaser
More than 1 showed interest in gdpr. Also being as it is a directorate from the EU it is implied that any user of WW requests it be implemented. A simple check box and text field would have been a start. You do not want to comply, simple
Hmmm... For me, the crazy thing is to take personal data and use them without any consideration if the owner of these data want or do not want to share them and to make them publicly available. I don't have any political judglent, but your point of view about GDPR is a bit shocking.
Make personal data great again.
Of course. We are not in control of what you do with your customers data. You are responsible for that.
The question was : How do your company and app manage personal data, where data are stored and protected, if there's a DPA, and so on. But I've understood you would not answer and you confirm your product is not GDPR compliant. That's the response to the question I was asking.
Thank you.
Verified purchaser
then just give us the option to add a check box and a blank text field that each ac owner can fill as they see fit. yes its a mad world, give them an inch and they take a continent !!
Q: Unlimited Users
When you mention unlimited users, does this mean true multi-user access with separate user logins, individual activity tracking, and separate usage history per user?
Or does “unlimited users” mean multiple people can use the platform under one shared account?
Share Warm Welcome