A: When you say the mobile feature is disabled, do you mean a specific site you built isn't displaying the mobile optimized version? If that's the case go to the editor, click on the mobile icon in the top right, and then click settings, and toggle to the enabled position.
Yes, no mobile-optimized version. I've tried many templates, I could edit the mobile site. But after saving and publishing, it shows the desktop website on my phone.
A: We can only support our DNS. So if you require custom DNS support with a registrar other than our please utilize the information in the help documents along with that registrars support.
When I add DNS Record A. I should add "@" and the ip. But after saving, it turns to my primary domain name, not "@" The host displays "mydomain.ai" rather than "@".
Q: Does the AppSumo Business Plan include free SSL for all sites, even with external custom domains?
1. Will the included Standard SSL apply to all websites I create under the Business Plan? 2. Is there any additional cost for enabling SSL on custom domains? 3. If I use a domain registered outside WebStarts (e.g., GoDaddy or Namecheap), will the Standard SSL still be provided free of charge once connected?
A: It includes SSL with the sites but if you use another dns provider we don't ensure the issuance of your SSL since there are too many uncontrollable variables.
Q: The mobile reponsive feature is disabled. How to make it work again?
Verified purchaser
Adam_WebStarts
Edited Sep 26, 2025A: When you say the mobile feature is disabled, do you mean a specific site you built isn't displaying the mobile optimized version? If that's the case go to the editor, click on the mobile icon in the top right, and then click settings, and toggle to the enabled position.
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Yes, no mobile-optimized version. I've tried many templates, I could edit the mobile site. But after saving and publishing, it shows the desktop website on my phone.
Thanks. Problem solved.
What is the support email if I need help in the future? Also, could we have chatbot support?
support@webstarts.com. We have the chat bubble with AI at help.webstarts.com
Q: Can you provide chatbot in webstarts?
I have an issue with a domain DNS record. Could you please provide your support email and let me know if chatbot support is available?
Verified purchaser
Adam_WebStarts
Sep 15, 2025A: We can only support our DNS. So if you require custom DNS support with a registrar other than our please utilize the information in the help documents along with that registrars support.
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When I add DNS Record A.
I should add "@" and the ip.
But after saving, it turns to my primary domain name, not "@"
The host displays "mydomain.ai" rather than "@".
Q: In Tier 3, there are 15 custom email addresses. What are those for & how are they connected to the unlimited sites?
Verified purchaser
Adam_WebStarts
Sep 13, 2025A: The mailboxes are good for having email addresses that match the domain name connected to the site.
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Q: Does it have PWA features?
Verified purchaser
Adam_WebStarts
Sep 13, 2025A: No.
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Q: Does the AppSumo Business Plan include free SSL for all sites, even with external custom domains?
1. Will the included Standard SSL apply to all websites I create under the Business Plan?
2. Is there any additional cost for enabling SSL on custom domains?
3. If I use a domain registered outside WebStarts (e.g., GoDaddy or Namecheap), will the Standard SSL still be provided free of charge once connected?
Verified purchaser
Adam_WebStarts
Sep 13, 2025A: It includes SSL with the sites but if you use another dns provider we don't ensure the issuance of your SSL since there are too many uncontrollable variables.
Share WebStarts