Zebracat Questions

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Q: What happened to my 2500 monthly credits??

I purchased a level 2 license last year, and now I can not create any videos even though I've not use any credits this month.

Is my license no longer valid?

charles827PLUSJul 20, 2025
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Founder Team
Michael_Zebracat

Michael_Zebracat

Jul 22, 2025

A: Thanks for your question. We recently changed our usage system for all users - not just AppSumo - based on feedback that the old credit system was too complicated. Your license is still valid: it now gives you a monthly allowance of videos instead of credits, making it simpler to know exactly how many videos you can create.
If you’re running into issues or have questions about how many videos are included in your plan, contact our support (chat widget within the app) and our team will help your right away.

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Q: Bait and Switch

You have crippled our life time deals by changing the credit structure so we get less uses and not letting us use the Ai video in any way. Do you have any plans of looking at your altered credit structure to allow us to get the usage we paid for?

srsajs1PLUSJul 17, 2025
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Founder Team
Michael_Zebracat

Michael_Zebracat

Jul 22, 2025

A: Thanks for raising this. We didn’t make this change targeting AppSumo users - it’s a product-wide update driven by feedback from the community (including many Sumolings). The old credit-per-component system was confusing and unpredictable, so we moved to a simpler video-based model: flat usage no matter which voices or features are used instead of calculating credit usage for each video individually.
Since launch, we’ve added many new capabilities like AI avatars and voice cloning, and AppSumo customers get to use these upgrades and will continue to do so. For fully AI-generated scenes, we integrated external providers and offer credits for those separately -available to everyone, including Sumolings, if they want to use them.

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Q: Can I use my Zebracat account to create promotional videos for my clients?

Can I use my Zebracat account to create promotional videos for my clients?

user2989PLUSJun 18, 2025
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Q: When will we be able to add a team member rather than giving someone full access?

MakeMyDayPLUSFeb 5, 2025
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Q: For those who have Zebracat & want to expand the deal any plans to bring Zebracat back to Appsumo for Black Friday?

cstacy7117PLUSNov 20, 2024
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