Best Zendesk Alternatives and Competitors (2024)
![Zendesk](https://appsumo2-cdn.appsumo.com/media/selfsubmissions/images/9f9f3ff0-d1a1-4631-b783-cc77c66e6ef5.png?width=320&height=180)
Zendesk is a leading customer service platform that helps businesses manage support tickets, live chats, and customer interactions. It’s powerful and widely adopted, but as businesses grow, some users find it expensive or wish for more customization options.
If Zendesk’s pricing or feature set isn’t meeting your needs, considering other customer support tools could be a good move. There are alternatives that offer more flexible pricing, additional features, or a user experience better suited to your support team’s needs.
Top 9 Alternatives to Zendesk in 2024
Browse the options and compare their key features, targeted users, top integrations, and more. Find a better and more affordable alternative to Zendesk that works best for your business.
NinjaPipe - Best for Marketing agencies
What do users say about NinjaPipe
NinjaPipe has received positive feedback from customers for its outstanding support, responsive team, and promising potential. However, some users have noted minor drawbacks such as missing basic CRM functions and slow response times. With an overall rating of 4.2 and a 60-day money-back guarantee, NinjaPipe is a solid buy for those in need of an AI-driven CRM and sales platform.
Top features
- Unlimited emails per month (bring your own ESP)
- Calendar and appointments (AI appointment setter)
- AI integrations and automation
- Intelligent lead scoring
Best for:
- Marketing agencies, SaaS, Sales managers
Integrations:
- Pabbly Connect, Zapier
What is NinjaPipe?
Vocal - Best for Customer support
Vocal
$59/lifetime
What do users say about Vocal
Vocal has received positive feedback for its seamless voice recording and email integration, personalized communication, and prompt customer support. Some users have experienced minor issues with longer audio recordings and language transcription. With a 4.9 rating and 73 reviews, Vocal is a solid option for those looking for efficient and personalized email communication. Additionally, with a 60-day money-back guarantee, it's definitely worth considering.
Best for:
- Customer support, Influencers, Online coaches
Integrations:
- Chrome, Edge, Gmail, Google Workspace, Outlook
Get 10% off your first purchase
Plus the hottest deals on software sent straight to your inbox
SimpleBase - Best for Customer support
What do users say about SimpleBase
SimpleBase has been praised for its efficient AI chatbot, responsive ticket resolution, and user-friendly Knowledge Base platform. The platform's sleek interface, quick support, and continuous updates have received positive feedback. However, some users have reported minor glitches in the text editor and occasional delays in customer support. With an overall rating of 4.3 and a 60-day money-back guarantee, SimpleBase is worth considering for those seeking a reliable AI chatbot and Knowledge Base solution.
Top features
- Help Desk with ticket management
- Customer Support: Resolve and assign tickets
- Inbound Email: Turn emails to support tickets
- Saved Replies, Notes and Working Hours
Best for:
- Customer support, SaaS, Small businesses
Integrations:
- Google Analytics, Intercom
EazyDocs - Best for Course creators
EazyDocs
$59/lifetime
What do users say about EazyDocs
EazyDocs has received positive feedback from customers, who have praised its seamless transition for existing content, granular control, and sleek UI. Some users have noted minor issues with drag-and-drop sorting and left-side nav customizability. However, with an overall 5-star rating and positive feedback, EazyDocs is a solid buy for those in need of a comprehensive knowledge base solution. With a lifetime deal and continuous improvement based on user feedback, it's worth giving it a try.
Top features
- Doc helper assistant with contact form
- Doc badge and conditional content dropdown
- Doc dark mode
- OnePage documentation
Best for:
- Course creators, Developers, Educators
Integrations:
- Google Fonts, React, WordPress
Fineguide - Best for Customer support
Top features
- Customize persona
- Assistant role
- Basic ticketing system
- Learn from websites
Best for:
- Customer support, QA, Sales managers
Integrations:
- API, WordPress, Zendesk
ManyContacts - Best for Customer support
ManyContacts
$49/lifetime
What do users say about ManyContacts
Customers appreciate ManyContacts for its efficient WhatsApp message management, intuitive funnel feature, and responsive customer support. Some users have reported minor issues with contact export and slow technical support. With an overall rating of 3.8 and a 60-day money-back guarantee, ManyContacts is worth a try for those seeking effective WhatsApp message management.
Best for:
- Customer support, Marketers, Sales managers
Integrations:
- HubSpot, Pabbly Connect, Pipedrive, Whatsapp, Zapier
VanChat - Best for Ecommerce
Top features
- AI proactive sales
- AI order tracking
- AI agent handover
- AI product recommendation
Best for:
- Ecommerce, Marketers, Solopreneurs
Integrations:
- Instagram, Shopify, TikTok, Whatsapp
Tiny Talk - Best for Customer support
What do users say about Tiny Talk
Customers appreciate Tiny Talk for its user-friendly interface, GDPR compliance, and responsive customer support. Some users have faced issues with API connectivity and minor glitches. With an overall rating of 4.5, Tiny Talk is a solid buy for creating AI chatbots and integrating with various platforms. It's priced at $49.00 with a 60-day money-back guarantee, so it's worth giving it a try.
Top features
- Chat widget
- Branding
Best for:
- Customer support, Ecommerce, Small businesses
Integrations:
- API, GPT 3.5-Turbo, GPT-4, Slack, Whatsapp
Hyversa - Best for Customer support
Top features
- AI chat
- AI write
- AI summarize
- CRM
Best for:
- Customer support, Small businesses, Solopreneurs
Integrations:
- Pabbly Connect, POST HTML code, WordPress, Zapier