I loved using this but suddenly it went from LTD to not. I do not even use much bandwidth but now theres a limit when there never was. LTD are a bit of a joke these days. I understand sustainability but I did not see anything about the change. I was never notified nor emailed. I invested in a tier 4 which is a bit high and pricey if I knew only 50gb I may not have done that, in the end I think...
Q: Price increase even without communication - time to migrate away from Adilo
Adilo offered me to continue hosting my videos for more than 2700 USD -- per year, starting January 2027. Until then they charged me automatically $432.62.
Now I told them to cancel the subscription in January, and what did they do? They charged me additional $1,132.71 to keep my videos online until then.
What steps should I take to dispute these charges and request a refund?
Have you had any response about this? I just realized my lifetime account was not working when I went to upload new media. I got a message from adilo saying lifetime accounts only get 50GB of storage moving forward but I can keep what I have uploaded but will have to upgrade to a paid subscription to continue uploading new stuff.
I think it's outrageous that AppSumo doesn't even react to us having our Adilo lifetime deals illegally terminated. You marketed this as "pay once, use forever."
Your own Help Center explains that a lifetime deal provides access for the lifetime of the product while it remains available, and that customers are grandfathered into their original deal terms....
Have you had any response about this? I just realized my lifetime account was not working when I went to upload new media. I got a message from adilo saying lifetime accounts only get 50GB of storage moving forward but I can keep what I have uploaded but will have to upgrade to a paid subscription to continue uploading new stuff.
Q: Who will refund customers for the cancelled lifetime licence?
I paid $229 for Adilo License Tier 3 on September 15, 2023. It was explicitly sold as lifetime access, and my Adilo dashboard still says “$229 / lifetime” and “Renews on: Never.”
Now BigCommand is forcing lifetime customers to subscribe again or have their accounts restricted.
I have already spent several working days migrating 91 GB of videos and replacing every Adilo embed across my websites...
Have you had any response about this? I just realized my lifetime account was not working when I went to upload new media. I got a message from adilo saying lifetime accounts only get 50GB of storage moving forward but I can keep what I have uploaded but will have to upgrade to a paid subscription to continue uploading new stuff.
Nothing. In my experience, AppSumo sells the deal, collects the money, and then leaves buyers alone when vendors break their lifetime promise. Two months ago, after another complaint, they offered me only a $10 credit that expired in less than 20 days. I lost it. After 150+ purchases, this is always the same story.
Q: another disappointment.
I loved using this but suddenly it went from LTD to not. I do not even use much bandwidth but now theres a limit when there never was. LTD are a bit of a joke these days. I understand sustainability but I did not see anything about the change. I was never notified nor emailed. I invested in a tier 4 which is a bit high and pricey if I knew only 50gb I may not have done that, in the end I think...
Share Adilo
100% agree - could have at least notified us
Q: Price increase even without communication - time to migrate away from Adilo
Adilo offered me to continue hosting my videos for more than 2700 USD -- per year, starting January 2027. Until then they charged me automatically $432.62.
Now I told them to cancel the subscription in January, and what did they do? They charged me additional $1,132.71 to keep my videos online until then.
What steps should I take to dispute these charges and request a refund?
Share Adilo
Verified purchaser
Have you had any response about this? I just realized my lifetime account was not working when I went to upload new media. I got a message from adilo saying lifetime accounts only get 50GB of storage moving forward but I can keep what I have uploaded but will have to upgrade to a paid subscription to continue uploading new stuff.
Q: This is outrageous
I think it's outrageous that AppSumo doesn't even react to us having our Adilo lifetime deals illegally terminated. You marketed this as "pay once, use forever."
Your own Help Center explains that a lifetime deal provides access for the lifetime of the product while it remains available, and that customers are grandfathered into their original deal terms....
Share Adilo
Verified purchaser
Have you had any response about this? I just realized my lifetime account was not working when I went to upload new media. I got a message from adilo saying lifetime accounts only get 50GB of storage moving forward but I can keep what I have uploaded but will have to upgrade to a paid subscription to continue uploading new stuff.
Q: Who will refund customers for the cancelled lifetime licence?
I paid $229 for Adilo License Tier 3 on September 15, 2023. It was explicitly sold as lifetime access, and my Adilo dashboard still says “$229 / lifetime” and “Renews on: Never.”
Now BigCommand is forcing lifetime customers to subscribe again or have their accounts restricted.
I have already spent several working days migrating 91 GB of videos and replacing every Adilo embed across my websites...
Share Adilo
Verified purchaser
Have you had any response about this? I just realized my lifetime account was not working when I went to upload new media. I got a message from adilo saying lifetime accounts only get 50GB of storage moving forward but I can keep what I have uploaded but will have to upgrade to a paid subscription to continue uploading new stuff.
Q: What is AppSumo going to do about this deception?
I bought Adilo lifetime in good faith. I log in today to find out they are unilaterally terminating the lifetime accounts!
Come on AppSumo, what are you going to do to protect your community of buyers?
Share Adilo
Verified purchaser
Nothing. In my experience, AppSumo sells the deal, collects the money, and then leaves buyers alone when vendors break their lifetime promise. Two months ago, after another complaint, they offered me only a $10 credit that expired in less than 20 days. I lost it. After 150+ purchases, this is always the same story.