I haven't been able to acces my dashboard since last week, or change settings to client galleries. No reply to e-mail so far. How do I setup my galleries now? Have been needing to use other software since this is not working anymore? Is it completely down? Can I still get my files?
Q: How do I escalate an issue the customer support?
Why has customer support not responded to my inquiry from July 2024? I had an issue that occurred July 2024, and I haven’t been able to use this software since I purchased it from Appsumo. I’ve been requesting email support for months and no one has confirmed receipt of my inquiry.
same issue...store setup a while ago and was fine, but nowadays it doesn't work and support is non responsive...I figured they had gone out of business, so very surprised to see them here again
Q: Is it down?
I haven't been able to acces my dashboard since last week, or change settings to client galleries. No reply to e-mail so far. How do I setup my galleries now? Have been needing to use other software since this is not working anymore? Is it completely down? Can I still get my files?
Verified purchaser
Share Airloupe
Q: Does customer support still operate for Airloupe? None of my emails get answered.
Such a shame, as the product is very good, but the online support seems non-existent.
Verified purchaser
Share Airloupe
Q: agency mode
Is agency mode available? if i want to resell the service I mean.
Thanks
Verified purchaser
Share Airloupe
Q: How do I escalate an issue the customer support?
Why has customer support not responded to my inquiry from July 2024? I had an issue that occurred July 2024, and I haven’t been able to use this software since I purchased it from Appsumo. I’ve been requesting email support for months and no one has confirmed receipt of my inquiry.
Verified purchaser
Share Airloupe
same issue...store setup a while ago and was fine, but nowadays it doesn't work and support is non responsive...I figured they had gone out of business, so very surprised to see them here again
Verified purchaser
This is asinine and, quite frankly, unacceptable. After seven months of unresponsiveness, our company is convinced—this is a rug pull.
Q: Why is the photo upload limited to 10mb? When will this be increased?
Verified purchaser
Share Airloupe
Verified purchaser
I would like to know this as well, this program is unusable for me if I can't upload my larger quality files for purchase.