Answerly

Use this AI-powered live chat widget to analyze your business and provide instant customer support 24/7

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Your AI chatbot isn’t doing you any favors if your site visitors feel like they’re talking to a parrot. (“Polly have a solution?”)

Unfortunately, you don’t have the time or budget to build and train a bot that can dynamically respond to every possible scenario.

If only there was an AI-powered chatbot that could learn all the ins and outs of your business and generate accurate, human-like replies to customers around the clock.

Check out Answerly.

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TL;DR

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Train your AI chatbot with pictures, links, and product emergencies, so it can provide relevant answers to customers
Automatically analyze your training data for knowledge gaps that you can fill in by entering short text answers

At-a-glance

Overview

Answerly is an AI chatbot that learns your entire business and generates dynamic, human-like replies to customers 24/7.

Answerly lets you train your AI chatbot with different data sources to create a subject expert that can respond to any customer support query.

You’ll be able to import online data from your website and knowledge base to train it on your business’ specific information.

This feature also lets you import unpublished data from Google Docs or PDFs so you can train your chatbot for internal use.

Chatbot training

Turn your AI chatbot into a subject expert in a few clicks!

Answerly makes it easy to update your AI chatbot’s knowledge with snippets of information that aren’t reflected on your website or documents.

That means you can notify your chatbot about scheduled downtime or other issues to keep site visitors in the loop.

Plus, you can upload screenshots of settings and features with a short description, giving your chatbot visual aids to share with customers.

Summaries

Keep your chatbot informed of any changes so it can whip up unique support queries.

Answerly is also packed with tons of customization options that let you easily change the look and feel of your AI chatbot.

Now you’ll be able to add your logo and colors to the widget to help it blend in with the rest of your website.

And you can set the tone or personality of your AI chatbot, ranging from humorous to serious, to create a better customer experience.

Customization

Tweak the look and feel of your chatbot to fit your website’s aesthetic.

Best of all, Answerly can analyze and identify gaps in your information to point out customer support questions it can’t answer yet.

You can quickly fill in these gaps with short answers right inside your dashboard, so you don’t have to go through the hassle of updating source docs.

Since you’ll be able to implement a chatbot that can literally answer any query, you can finally streamline your customer support grind.

Knowledge gaps

Find any gaps in your knowledge base and provide short answers to create an all-knowing chatbot.

Contrary to popular opinion, having a know-it-all on your team would be a huge lifesaver. (“Ooh, I know the answer! I’m raising my hand! Call on me!”)

That’s why Answerly lets you train your AI chatbot, update it with important info on the fly, and identify knowledge gaps for excellent customer service 24/7.

Give your customers the right answers.

Get lifetime access to Answerly today!

Answerly

Answerly

Answerly.io
FounderFounder
Fatos Bediu
Founder & CEO

Updates from Answerly

A message from Answerly

Posted Aug 19, 2024

Company and Product FAQs

Posted Aug 19, 2024

Features Updates (August 2023)

Posted Aug 19, 2024

New updates

Posted Aug 19, 2024

See what Sumo-lings are saying

Questions
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Questions & Reviews

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Showing 5 of 866 questions

Q: Plan Creator

Hi Fatos,

I just found out Plan Creator is now available for my Answerly Tier 5 plan. Thank you so much!

Can you pls advise how can we implement Plan Creator on the “Front End”?

Plan creator is currently enabled for setup on the admin side, so that we can setup the plans and then assign different client accounts to the different plans.

Are we able to implement the Plan Creator Feature on a Landing Page, so that a new user/client can select the plan they want to purchase, get directed to payment and then after filling up their details, their account will be auto setup on the admin side, is this currently possible?
As an agency, we usually have to manually administer payment for a client and then manually setup the account for them.

If Plan Creator’s Plan Selection can be displayed on a landing page separately, that be best!

Thanks!

clankerPLUSEdited Sep 29, 2024
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Q: Training collection not loading

Hello Nevrie
The training collection area is not loading please check

flexxme2015Feb 24, 2025
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Q: Will Answerly support DeepSeek api?

InnovativeMaxPLUSJan 27, 2025
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Q: I delete my earlier message

Hi Fatos,

I wanted to let you know that I decided to delete my earlier message. Upon reflection, I felt that the tone of my response could potentially come across as too critical and might not align with the constructive dialogue I’d prefer to maintain.

I value the efforts your team has put into addressing my concerns, and my goal remains to have a positive resolution to the issues I’m experiencing. I appreciate your continued support and understanding.

Thank you for your time.

Best regards

flexxme2015Jan 15, 2025
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Q: Why does it take so long to respond to emails

Hi Fatos!, please is your company overwhelmed, maybe you need more hands, why does it take so long to respond to mails? Nevrie is human and may not be able to respond to all messages, I have sent about 7 messages and none has been responded to. Your company prides itself with customer support, but i think is gradually loosing it, please do something. I believe in this company, i don't want to see it fail. Happy New Year.

flexxme2015Jan 5, 2025
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Founder Team
Fatos_Answerly

Fatos_Answerly

Jan 5, 2025

A: Hi Flex, happy new year to you as well!

I apologize for the slow response. It is likely a combination of holidays + weekend. I have put a note on our support software so that your ticket is prioritized tomorrow first thing!

Cheers

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