ola64Q: WhatsApp Coexistence
Hi, I want to connect my existing WhatsApp Business app number using WhatsApp Coexistence (added in v1.8.52). When I use "Add channel > WhatsApp > Login with Facebook", Meta only offers "Enter a new phone number" and shows my number as "Ineligible". How do I start the Coexistence onboarding so I can keep using the WhatsApp Business app on my phone? My app is updated to the latest version.
Andrew_AnyChat
Nov 10, 2026A: Top reasons for Coexistence ineligibility:
1 Insufficient WhatsApp activity
Continue using the WhatsApp Business app for normal customer conversations and try again later.
2 Number already connected to another BSP/API provider
Disconnect the existing Business Platform integration before retrying, if appropriate.
3 WhatsApp Business app is outdated
Update WhatsApp Business from Google Play or the App Store.
4 Number is not registered in WhatsApp Business
Verify that the number is active in WhatsApp Business, not regular WhatsApp Messenger.
5 Unsupported country or region
Coexistence may not be available for numbers from that region.
6 Number linked to an existing Facebook Page
Check and unlink the existing WhatsApp connection to the Facebook Page if Meta requires it.
7 Business account restrictions or eligibility issues
Check the status of the Meta Business Portfolio and WhatsApp Business Account.
Please note that Meta alone decides which phone numbers are eligible; this is not up to us.