Q: On Tier 2, but only ONE social account at any time ?
How is this a unified inbox ?
I had had consecutive LinkedIn + Telegram accounts enabled - for about 6 months, they were working consecutively - since they activated Whatsapp as a social account - I was unable to add consecutive account - it makes no sense to SELL 5x accounts - and only use ONE at a time - do i need to delete and add and then delete and so on to switch ? How will I ever use 5x accounts ?
Please see this with same complaint from other buyers https://appsumo.com/s/13juewq/
I purchased the Appsumo Tier 2 plan (Breakcold+) I see this message with information about monthly payments for this functionality in Breakcold+ (Tier 2)
I purchased the Appsumo Tier 2 plan (Breakcold+) and unable to use two social accounts - but we purchased 5x - on this Tier - how can this be called a unified inbox - if i need to disconnect each social account , to switch between ? I had Linkedin and Telegram active at same time. When I tried to add WhatsApp - it said I ran out of accounts ? This was misleading ...
Q: Members
Hello, how many members are allowed in Tier 2 plans? Thanks!
🤔 You promised updates for the plans we purchased in lifetime: https://appsumo.com/products/breakcold/?query=Breakcold#pricePlans ◾All future Breakcold CRM (Tier 1) or Breakcold+ (Tier 2-4) Plan updates ⬅️
And which ones correspond to your price list ◾https://www.breakcold.com/pricing Breakcold+ = Tier 2-4
One of the reasons I bought T4 was because of it. I understand that the company must have capital to last long; however, I don't think it's fair in this situation.
Yes I also just saw the message telling us to pay 10 dollars per month for this feature. It's not normal to break your word when we should benefit from new updates for free.
@elfskie both are completely different tools with different purpose
Q: Hello, there are a few things bothering me with Breakcold, mostly LinkedIn-wise:
1) The very fact that ...
Breakcold limits the number of refreshes means that you are trying to avoid a ban from LinkedIn?! That should be more explicit on the knowledge base.
2) Breakcold works thanks to a Chrome Extension, that means that, in order to refresh, my browser has to be open all the time. This isn't too clear in the knowledge base.
1°) Correct, it's to protect your LinkedIn account, it is explained here already but I'll make it more explicit: https://breakcold.crisp.help/en/article/qa-common-asked-questions-s0nahj/ - we're not trying to avoid a ban, we avoid you a ban
2°) NOT TRUE, you don't need to have it open at any time, just to install it. You can have your PC shut off and it will continue to work without problems. It doesn't work thanks to the chrome extension, it's just part of our onboarding process so people use it from LinkedIn too to add/update leads. To avoid confusion in the future, we'll disconnect the fact that installing the extension is mandatory. I'll make it more clear in the knowledge base.
As per point 2, how do you refresh the LinkedIn posts then? LinkedIn is known for not having an open API, are you using scrapers on your own servers? That's not too clear for me.
I've been instructed to not share further on this for competitive reasons unfortunately, if you have very specific questions, I might be able to answer it in our live chat
Hi Im having trouble with the Chrome Extension, it says "Download error: Download interrupted"- please can you advise. As per your number 2) comment, has this been implemented "disconnect the fact that installing of the extension is mandatory". Thank you!
Q: Adding user defined fields or at least adding 1 note and/or 1 task at the time the contact is synched / added ...
from LinkedIn (via chrome extension) would be very useful instead of having to go into dashboard, finding the contact and adding those activities...would be time saver. Thanks
A: This is not a strict schedule, but: https://roadmap.breakcold.com/
Goal is to work on 2 way email sync, improve the CRM/Social selling part as shown in the link + expanding the chrome extension to manage Breakcold CRM on other social platforms
A: 1 slot = 1 LinkedIn or 1 Email or 1 Twitter account connected
You can allocated or re-allocate slots the way you want - so if you're more about cold emailing you can put only emails or if you're about social selling you can put a bit of everything
Unlimited users means unlimited team members to manage to workspace, it's not linked to slots.
Please find our full explanation for our monthly plans:
"Breakcold doesn't charge per user, you get unlimited users in all plans.
That way small teams don't have to pay for users who "just" manage the workspace. Even if you were to connect accounts for each team member, it will still be more affordable than a charge per user system.
The plans gives you access to 3 slots. Each slot can be used to connect either a LinkedIn account, a Twitter account or an email address. That way, you can design your sales prospecting around emailing or social selling depending on what you prefer.
If you want to add 1 more slot, it's $10 per new slot and not $49 or $29 more."
If i want to 1 more slot, it's $10 per new slot with LTD..?
No it's $5/mo instead of $10/mo forever as indicated in the LTD (this apply if you want more slots post LTD, otherwise you can have more slots until the deal finishes today)
A: Hey again! Not it's not suitable for customer support, it's not a helpdesk/live chat software like Crisp, Intercom or other but rather a Sales CRM like Pipedrive or Close
Too bad there's no such functionality. Because for each activity you will need to maintain a different system. 🤔
But I understand that somehow I will be able to send the lead, customer to another tool when I decide to do it, or automatically at the end of the funnel (e.g. Webhook). ➡️
Unlimited emails, no limit. By default you are at 30 emails per day per sending email address but if you do custom domain tracking you can adjust the way you want without limit = https://breakcold.crisp.help/en/article/how-to-set-up-custom-domain-tracking-2nu8jm/
Q1A Is the amount dependant upon my email provider I'm connecting?
As option to add custom domain tracking in Breakcold dashboard is available for single domain only, So can we send unlimited cold emails using custom domain tracking email..?
A: Hey Jack, I'm about to reply to the recent customer support messages, I just saw your problem, I will send you a message shortly, don't worry we'll fix it rapidly! :)
Q: On Tier 2, but only ONE social account at any time ?
How is this a unified inbox ?
I had had consecutive LinkedIn + Telegram accounts enabled - for about 6 months, they were working consecutively - since they activated Whatsapp as a social account - I was unable to add consecutive account - it makes no sense to SELL 5x accounts - and only use ONE at a time - do i need to delete and add and then delete and so on to switch ?
How will I ever use 5x accounts ?
Please see this with same complaint from other buyers
https://appsumo.com/s/13juewq/
Share Breakcold
Q: New functionality: LinkedIn Inbox Why should we pay extra for this when it's included in your standard plans❓ Think about it.
🤔
You promised to:
◾All future Breakcold CRM (Tier 1) or Breakcold+ (Tier 2-4) Plan updates
Share Breakcold
Verified purchaser
I purchased the Appsumo Tier 2 plan (Breakcold+)
I see this message with information about monthly payments for this functionality in Breakcold+ (Tier 2)
Verified purchaser
Hugely disappointing.
Verified purchaser
Same operation again, new features (telegram & WhatsApp) are only in a new plan
Verified purchaser
I feel cheated.
Appsumo only served to advertise itself.
🤔
Verified purchaser
I feel the same way. New functionality in the tier we signed up for should be included for us as promised!!!
Verified purchaser
I purchased the Appsumo Tier 2 plan (Breakcold+) and unable to use two social accounts - but we purchased 5x - on this Tier - how can this be called a unified inbox - if i need to disconnect each social account , to switch between ? I had Linkedin and Telegram active at same time. When I tried to add WhatsApp - it said I ran out of accounts ? This was misleading ...
Q: Members
Hello, how many members are allowed in Tier 2 plans? Thanks!
Share Breakcold
Q: When are you guys coming back to Appsumo again...
Eagerly Waiting for your Comeback?
Share Breakcold
Verified purchaser
❓🤔
Q: I was pleased to see you finally added the LinkedIn Inbox (something that SalesRobot has).
But we have to pay $10 / month to access it?
Share Breakcold
Verified purchaser
🤔
You promised updates for the plans we purchased in lifetime:
https://appsumo.com/products/breakcold/?query=Breakcold#pricePlans
◾All future Breakcold CRM (Tier 1) or Breakcold+ (Tier 2-4) Plan updates ⬅️
And which ones correspond to your price list
◾https://www.breakcold.com/pricing
Breakcold+ = Tier 2-4
Verified purchaser
One of the reasons I bought T4 was because of it. I understand that the company must have capital to last long; however, I don't think it's fair in this situation.
Verified purchaser
Yes I also just saw the message telling us to pay 10 dollars per month for this feature. It's not normal to break your word when we should benefit from new updates for free.
Verified purchaser
I will change my reviews on capterra and G2 if they don't cancel this.
I am an early Breakcold Adopter, still I am missing this feature. Though I have waalaxy for the inbox feature so I have a backup here. :(
Anyway, guys, does your Twitter Sync work?
I use Waalaxy too!.. My yearly is up in 2 months so I'm shopping around. How do you find Waalaxy compared to Breakcold?
@elfskie both are completely different tools with different purpose
Q: Hello, there are a few things bothering me with Breakcold, mostly LinkedIn-wise: 1) The very fact that ...
Breakcold limits the number of refreshes means that you are trying to avoid a ban from LinkedIn?! That should be more explicit on the knowledge base.
2) Breakcold works thanks to a Chrome Extension, that means that, in order to refresh, my browser has to be open all the time. This isn't too clear in the knowledge base.
Arnaud_Breakcold
May 14, 2024A: Hey there :)
1°) Correct, it's to protect your LinkedIn account, it is explained here already but I'll make it more explicit: https://breakcold.crisp.help/en/article/qa-common-asked-questions-s0nahj/ - we're not trying to avoid a ban, we avoid you a ban
2°) NOT TRUE, you don't need to have it open at any time, just to install it. You can have your PC shut off and it will continue to work without problems. It doesn't work thanks to the chrome extension, it's just part of our onboarding process so people use it from LinkedIn too to add/update leads. To avoid confusion in the future, we'll disconnect the fact that installing the extension is mandatory. I'll make it more clear in the knowledge base.
Share Breakcold
Thanks for confirming point 1.
As per point 2, how do you refresh the LinkedIn posts then? LinkedIn is known for not having an open API, are you using scrapers on your own servers? That's not too clear for me.
Thanks for your clarification on point 1.
As per point 2, how does the update work then? Is it done by bots scraping my LI profile?
I've been instructed to not share further on this for competitive reasons unfortunately, if you have very specific questions, I might be able to answer it in our live chat
Hi Im having trouble with the Chrome Extension, it says "Download error: Download interrupted"- please can you advise.
As per your number 2) comment, has this been implemented "disconnect the fact that installing of the extension is mandatory". Thank you!
Q: Adding user defined fields or at least adding 1 note and/or 1 task at the time the contact is synched / added ...
from LinkedIn (via chrome extension) would be very useful instead of having to go into dashboard, finding the contact and adding those activities...would be time saver. Thanks
Share Breakcold
Verified purchaser
👍
Q: When are you guys coming back to Appsumo?
TIA
Share Breakcold
Q: Hey, is there any limitation regarding the number of leads you can use/import to breakcold CRM?
Share Breakcold
Q: 🤔 📨 Your idea that the solution will support bi-directional email handling will be a real breakthrough❗ 👍 Will you also support IMAP❓
Share Breakcold
Q: I have been trying to log in since yesterday, and it is showing that my data is not there.
Can someone let me know if its just me? I have also reached out to support via your website. Is there an outage?
Share Breakcold
Q: hi I am using the app sumo ltd 2 now I want more slots, how do I add an Optional add-on for more slots
Share Breakcold
Q: I've been trying to get this deal all week and I still can't seem to get it to work for me...
need help. I messaged through your website. Email: steve@getmib.com.
Share Breakcold
Q: Hey there, I was wondering if you can assign contacts to team members.
This would be very useful.
Share Breakcold
Q: What is the development plan in the coming months❓ After leaving Appsumo.
🤔
Arnaud_Breakcold
May 14, 2024A: This is not a strict schedule, but: https://roadmap.breakcold.com/
Goal is to work on 2 way email sync, improve the CRM/Social selling part as shown in the link + expanding the chrome extension to manage Breakcold CRM on other social platforms
Share Breakcold
Verified purchaser
👍
Verified purchaser
https://roadmap.breakcold.com/
🤔
There is only 1 Planned on the Roadmap.
And the rest are just Ideas.
Can qualified for Planned those functionalities you want to focus on❓
Verified purchaser
How to submit ideas for Roadmap❓
https://roadmap.breakcold.com/
I have a feeling it doesn't work of the blue [Feedback] button
🤔
Q: What are "Slots" exactly?
I have looked through your site and cannot find anything on it in your feature list. My apologies if it was right in front of me and I missed it.
The number of slots seems to be the big difference between each tier so I want to be crystal clear how they work.
Thanks
Arnaud_Breakcold
May 15, 2024A: 1 slot = 1 LinkedIn or 1 Email or 1 Twitter account connected
You can allocated or re-allocate slots the way you want - so if you're more about cold emailing you can put only emails or if you're about social selling you can put a bit of everything
Share Breakcold
Q: what do you mean by Unlimited users ?
can we give access to unlimited users to those slot or what ?
Arnaud_Breakcold
May 14, 2024A: Hey LBM :)
Unlimited users means unlimited team members to manage to workspace, it's not linked to slots.
Please find our full explanation for our monthly plans:
"Breakcold doesn't charge per user, you get unlimited users in all plans.
That way small teams don't have to pay for users who "just" manage the workspace. Even if you were to connect accounts for each team member, it will still be more affordable than a charge per user system.
The plans gives you access to 3 slots. Each slot can be used to connect either a LinkedIn account, a Twitter account or an email address. That way, you can design your sales prospecting around emailing or social selling depending on what you prefer.
If you want to add 1 more slot, it's $10 per new slot and not $49 or $29 more."
Share Breakcold
If i want to 1 more slot, it's $10 per new slot with LTD..?
If i want to 1 more slot, it's $10 per new slot with LTD..?
No it's $5/mo instead of $10/mo forever as indicated in the LTD (this apply if you want more slots post LTD, otherwise you can have more slots until the deal finishes today)
What is Post LTD Plan and how can we get it?
How many days post LTD plan is available for purchase??
Q: 🤔 Can this be used for ongoing customer service❓ To communicate with the clients I serve.
As Helpdesk/Ticket❓
Arnaud_Breakcold
May 14, 2024A: Hey again! Not it's not suitable for customer support, it's not a helpdesk/live chat software like Crisp, Intercom or other but rather a Sales CRM like Pipedrive or Close
Share Breakcold
Verified purchaser
Too bad there's no such functionality.
Because for each activity you will need to maintain a different system.
🤔
But I understand that somehow I will be able to send the lead, customer to another tool when I decide to do it, or automatically at the end of the funnel (e.g. Webhook).
➡️
What is Post LTD Plan and how can we get it?
How many days post LTD plan is available for purchase??
Q: Q1.
How many emails can I send within Breakcold?
Q1A. Is the amount dependant upon my email provider I'm connecting?
Arnaud_Breakcold
May 14, 2024A: Hey :)
Q1. How many emails can I send within Breakcold?
Unlimited emails, no limit. By default you are at 30 emails per day per sending email address but if you do custom domain tracking you can adjust the way you want without limit = https://breakcold.crisp.help/en/article/how-to-set-up-custom-domain-tracking-2nu8jm/
Q1A Is the amount dependant upon my email provider I'm connecting?
No it isn't
Share Breakcold
Without limit means can we send unlimited Cold emails with custom domain tracking Right..? Arnaud
Without limit means can we send unlimited Cold emails with custom domain tracking Right..? Arnaud
Yes
As option to add custom domain tracking in Breakcold dashboard is available for single domain only, So can we send unlimited cold emails using custom domain tracking email..?
My next 1st Question is how many emails can we add and use for cold email purposes based on using custom domain tracking domain based emails
And My 2nd Question is Can we only send 35 emails per day with non-custom domain tracking based emails Right ?
Q: I'm having trouble activating my account.
When purchasing, I provided an email address with "➕",
This is the correct form of email: name+breakcold.com@…
Works for example in Gmail, but not with activating Breakcold🤔
https://gmail.googleblog.com/2008/03/2-hidden-ways-to-get-more-from-your.html
🙁
I sent the details to the Helpdesk.
Arnaud_Breakcold
May 14, 2024A: Hey Jack, I'm about to reply to the recent customer support messages, I just saw your problem, I will send you a message shortly, don't worry we'll fix it rapidly! :)
Share Breakcold
Verified purchaser
👍
Verified purchaser
I bought another Tier 1 code (New)
and overwritten the previous Tier 2 (Previously purchased)
🤔
Now I only have one Space - Tier 1
🙁
Did I do something wrong❓
Verified purchaser
It is working now.
👍
Thanks for your help via Helpdesk