Hello. I know you don't have agency plans. But I'm thinking if offering a managed service.
Ill create the forms for my clients and install it on my clients website. No need for them to log in.
Then ill use webhooks so all notifications come from my email address.
Dose will this use case work if I use your tool?
If so... Can we create workspaces for each client under this plan? Just for organising.
Thanks
Founder Team
andreas_ivymayhem
Sep 7, 2026
A: Hi there,
Yes, your use-case will work with Deftform. You can create a workspace for each client, 10 workspaces are included in this deal, additional ones can be purchased at any time via a one-time payment.
I’m quite concerned about the support responsiveness. I emailed almost 24 hours ago regarding an issue, but I haven’t received any acknowledgement or confirmation that my request was received, let alone an actual response.
For a SaaS product, especially when an issue is preventing implementation, I would expect at least an acknowledgement within a reasonable timeframe.
Can the DeftForm team...
Founder Team
andreas_ivymayhem
Aug 29, 2026
A: Hi there,
I can see how a 24-hour turnaround felt slow, and I understand the frustration.
We're a small team based in Germany, so replies can occasionally take a bit longer, especially across time zones.
One quick tip: using our ticket system usually gets you a faster response than email. I think I replied to your email earlier today, it was about webhooks, right?
Thanks for the clarification. Totally understand that response times can sometimes vary, especially with time zones.
And yes, it was regarding the webhooks. You did reply to my earlier email, and I’ve since responded with the specific issues we’re currently facing. Hope that helps clarify things.
I’ll also keep the ticket system in mind for future queries. Thanks!
I’m considering your AppSumo lifetime plan. Could you please confirm:
Do you use the 2021 EU SCCs despite the DPA referencing 2010? Which subprocessors and AI providers can access responses? Are minors’ and health data covered? How quickly are deleted responses removed from backups and subprocessors? Does eSignature include a verifiable audit trail? Is Deftform itself ISO 27001 or SOC 2 certified?
Q: Does this integrate with Blastable Email Marketing that was on AppSumo?
https://appsumo.com/products/blastable/
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Q: Can you stop all email form spam? What protections do you have in place if you do?
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Q: Agencies
Hello.
I know you don't have agency plans. But I'm thinking if offering a managed service.
Ill create the forms for my clients and install it on my clients website. No need for them to log in.
Then ill use webhooks so all notifications come from my email address.
Dose will this use case work if I use your tool?
If so... Can we create workspaces for each client under this plan? Just for organising.
Thanks
andreas_ivymayhem
Sep 7, 2026A: Hi there,
Yes, your use-case will work with Deftform. You can create a workspace for each client, 10 workspaces are included in this deal, additional ones can be purchased at any time via a one-time payment.
Share Deftform
Verified purchaser
Thanks great.
Can you share more info on the price for additional workspaces plz
We may change this in the future, but right now it's EUR 6 per workspace, one-time payment.
Verified purchaser
Hello. I just brought the deal. But I only see 3 workspaces in my account and not 10 that you mentioned
Sorry about that, 10 is not correct, my bad. With Deftform, 3 are included. Our other deal eniston includes 10 workspaces and I was mixing them up.
Q: What is the expected Support response time?
I’m quite concerned about the support responsiveness. I emailed almost 24 hours ago regarding an issue, but I haven’t received any acknowledgement or confirmation that my request was received, let alone an actual response.
For a SaaS product, especially when an issue is preventing implementation, I would expect at least an acknowledgement within a reasonable timeframe.
Can the DeftForm team...
andreas_ivymayhem
Aug 29, 2026A: Hi there,
I can see how a 24-hour turnaround felt slow, and I understand the frustration.
We're a small team based in Germany, so replies can occasionally take a bit longer, especially across time zones.
One quick tip: using our ticket system usually gets you a faster response than email. I think I replied to your email earlier today, it was about webhooks, right?
Share Deftform
With NIS2, a 24-hour response now appears to be mandatory, at least regarding security.
🤔
That's not correct, or does not apply to us. Have a closer look which sectors and what kind of companies are affected by this.
Verified purchaser
Hi Andreas,
Thanks for the clarification. Totally understand that response times can sometimes vary, especially with time zones.
And yes, it was regarding the webhooks. You did reply to my earlier email, and I’ve since responded with the specific issues we’re currently facing. Hope that helps clarify things.
I’ll also keep the ticket system in mind for future queries. Thanks!
Q: GDPR questions
Hi Deftform team,
I’m considering your AppSumo lifetime plan. Could you please confirm:
Do you use the 2021 EU SCCs despite the DPA referencing 2010?
Which subprocessors and AI providers can access responses?
Are minors’ and health data covered?
How quickly are deleted responses removed from backups and subprocessors?
Does eSignature include a verifiable audit trail?
Is Deftform itself ISO 27001 or SOC 2 certified?
Thanks!
Share Deftform